Real Estate is a business of communicating, plain and simple. This is how we promote ourselves. We meet people, who can potentially be our clients, we speak with them as well as to let them know how we can make this process a smooth transaction for them. We have meetings, schedule appointments, training classes, etc. All of these require communication. So, my question is why is there a lack of it? I did a blog on this back in May "No Call? What Happend to Realtor's communicating?" Now I am seeing it from the other end with customers and clients.
There is no guarantee with this job. I've know that for years, as a matter of fact on the first day I started in real estate. Now I am seeing more and more from the customer a lack of common courtesy when it comes to returning phone calls. I'm not even getting text messages.
When someone calls me about wanting to buy a home or if someone walks into the office, I try to be as helpful as I can. I inform them of the basic steps to buying a home. It usually starts with me letting them know they need to talk with a mortgage consultant, if they haven't already, so they can see what their buying power is. I try to find out what they are looking for in a home, and let them know what is available. Also that a buyer agency agreement will need to be signed by them before I will show them property, and that this agreement is basically them giving me permission to show them property. Along with all the other steps, but being realtors you already know these.
I've made calls on their behalf (yes this is my job) and have tried to put them in touch with people who can help them. They by now means have to use anyone I refer them to. It is just a starting ground, which I explain to them.
So what I would like to know is why after hours of working with potential clients, giving them recommendations, calling them and helping them out to get started, they don't have the decency to return my calls? I return theirs. Is it too much to ask for the same in return?
Yes, they can use another realtor. Yes, they can change their mind and not want to buy at the moment. You call and leave a message wanting to know where things stand, and how you can assist them further to help them find their next home, they DO NOT CALL YOU BACK. I think is very rude and unprofessional. Is this happening with other realtors too, I am wondering, which is why I am blogging about this today.
I will now get down off my soapbox... thank you for listening.
Info about the author:
Valerie Osterhoudt is a Cromwell Connecticut Residential Realtor who can assist you with the purchase and/or sale of real estate in the Middlesex County of CT, as well as the surrounding areas. Please visit me at www.CTrealtorMLS.com for all your relocation and/or local needs.
Valerie Osterhoudt, ABR - Johnson Real Estate, Inc. - 860.635.0387 #2 - firstname.lastname@example.org
Copyright © 2008 By Valerie Osterhoudt, ABR, All Rights Reserved...*LACK OF COMMUNICATING... FROM EVERYONE... WHY???*