Teach Your Sellers Well...You Must have a code that you can live by

By
Real Estate Agent with EXP Realty 414-525-0563 57026-90 Broker

      Closings are happy times...the Sellers move on to their next life chapter and the Buyers begin their new happily ever after dreams of making their new house..their new home. We believe that making those two things happen...whichever side of the transaction you are on as an agent is a very huge part of what we do...it is...and always should be..."about the client, customer...Them...not the agents...the lender, the title company etc.  

   Both Buyers and Sellers have entrusted their respective agents to insure the success of the transaction to the best of their license-educated abilities.

    Wisconsin Sellers are "commanded" to leave their homes "in broom swept condition"....we encourage our Sellers to take that further. Make sure the last garbage is collected...appliances cleaned. Beyond that...any warranty and parts manuals...the company  used for maintenance of major mechanicals...whatever details are appropriate to the Buyers who have fulfilled their contract and can better feel "at home."  We have had Sellers leave the celebratory champagne in the refrigerator...the diagram for the care and feeding of the well landscaped gardens...the lawncare and landscape companies, etc. All very much appreciated by the Buyers.
   Wisconsin has been experiencing some record high temperatures along with doses of rain and humidity. Homes that have been locked up have "sauna-ish" interiors with a need for a heavy dose of air conditioned temperatures to have that "welcome home feel."   Final walk thrus are often done immediately before closing and we arrive a little early to start the air circulating and make the Buyers visit to their new home a little more pleasant.  

  We look to see...have the Sellers left what they contractually they would lleave and taken what they said they would take. Are the garage door openers in their "usual and customary place" on the kitchen counter....garbage out and not "simmering" in the garage... cabinets, drawers and closets emptied.

  We believe with many homes have "techier" features the need for leaving manuals and warranties is more critical than ever. One never knows the past experience with any appliance,..mechanical item, thermostat or feature and taking for granted the knowledge of their operation and maintenance is a BIG Assume...and not what a good Seller who in this market has pften received many thousands of dollars OVER their asking price does for the Buyers who have added to their prosperous bottom line.

      When an Agent...or Seller...drops this ball...we see it as our responsibility to pick it up.  Make note of each appliance and model ...thermostat and mechanical....model number....and print out the information found on the internet for the "care and feeding" of the item. If the Selling agent has not supplied...as they should...a copy of the warranty included...get one...put it in a plastic sleeve for safe keeping with a post it to remind the Buyers to call the company not a contractor if a covered repair is needed.

       Listing Agents...Teach Your Sellers well....the Buyers deserve that respect...that courtesy....it is a golden rule....

      This has been a professional courtesey post brought to you by Sally K. & David L. Hanson, Broker Associates with EXP Realty, LLC, honored to be of service for all things real estate in southeastern Wisconsin.

 

Posted by

Sally K. & David L. Hanson, ABR, CDPE, CSS, e-Pro,ILHM, REDS


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Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Barbara Todaro 07/20/2019 06:17 AM
  2. Roy Kelley 07/29/2019 01:00 AM
Topic:
Real Estate Best Practices
Tags:
home sellers courtesies

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Rainmaker
3,266,227
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

These errant Sellers were not ours Nina Hollander ....we picked up the ball for the Buyers.

Jul 20, 2019 08:16 AM #11
Rainmaker
3,190,229
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Home and Condo Specialists

The Hanson's know how to sell a home, but they also know how to leave a home. When you buy a home from Sally and David, you know that they have taught their sellers well!

Jul 20, 2019 08:34 AM #12
Rainmaker
1,849,772
Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

Oh, gee, um, like, is that what you meant?  I didn't know...

Usually I search through 10 or 15 kitchen drawers to find one, and often find none.

And your title did remind me of Crosby, Stills, Nash and Young.

Jul 20, 2019 08:58 AM #13
Rainmaker
3,200,449
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

I have to have he talk with sellers sometimes about what should be done when vacating the home for the new buyers.

 

Jul 20, 2019 09:41 AM #14
Rainmaker
3,631,608
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good afternoon Sally. You have made some excellent points here and they really do matter.

Jul 20, 2019 01:41 PM #15
Ambassador
3,896,668
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Sally and David- well done- When we've sold, we hired professional cleaners to come in after we've taken everything out. We also leave a folder with instructions for everything as well as a sheet with local phone numbers including the local pizza delivery place. 

Also included are days for garbage pickup. 

Jul 20, 2019 01:42 PM #16
Rainmaker
3,266,227
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

These Buyers know the area well Kathy Streib ...the appliances...not so much so they are emailing us the model numbers and we are printing and delivering them in a handy dandy binder for their reference.

Jul 20, 2019 01:55 PM #17
Ambassador
3,896,668
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

                                     

Jul 20, 2019 09:48 PM #18
Ambassador
3,347,699
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Same here - broom swept but, most sellers pay the professional cleaners to come in after everyone is out. It really does make for a happier Closing, for sure, Sally!

One secret that I share with my buyers now - if the sellers can't find manuals of ANY type, Google search it - it's online! I send them the manuals in an email that they can flag and keep for when they need it. 

Jul 20, 2019 10:59 PM #19
Rainmaker
3,266,227
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

We take that a step further Debe Maxwell, CRS and print out each one, put it in a plastic sleeve and a binder for easy reference...google is a wonderful thing...but not always as convenienc as the "old school" printed version.

Jul 21, 2019 01:56 AM #20
Rainer
47,151
Leanne Smith
Dirt Road Real Estate - Golden Valley, AZ
Relocation to NW AZ with elbow room & more freedom

All great points.  One action I take with the buyers is to give them a small accordian folder to start putting in thier manuals as they purchase new items for the home.  Then at closing they as the sellers can hand this file over to the now "new buyers."  If they can't make closing, they can leave the folder on the kitchen counter top with a small handwritten note.

Jul 21, 2019 05:38 AM #21
Rainmaker
3,266,227
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

That's a great idea Leanne Smith  !

Jul 21, 2019 05:56 AM #22
Rainmaker
3,153,386
Kristin Johnston - REALTOR®
RE/MAX Realty Center - Waukesha, WI
Giving Back With Each Home Sold!

Great post! I can see why Kathy chose to highlight it this week!  Sometimes we take it for granted that sellers/buyers know everything, but we need to inform inform inform!

Jul 21, 2019 06:49 AM #23
Ambassador
1,866,289
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

Hi there, it's the right way to leave a home. I always tell our sellers, "What  would like to see in your new home when you move?" Then, that's how you leave your home for the next owners. 

Jul 21, 2019 08:05 AM #24
Rainmaker
3,828,561
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Hi Sally K. & David L. Hanson,

It's important to instruct our sellers how to leave a home for their buyers. I like Debb Janes EcoBroker and Bernie Stea JD comment because I always tell my sellers "How would you like to see your new home left when you move in?" It's always left immaculate!

Jul 21, 2019 06:34 PM #25
Rainmaker
1,445,438
Kat Palmiotti
406-270-3667 (MT), 914-419-0270 (NY), Broker in NY with Grand Lux Realty and in MT with (coming soon!) - Kalispell, MT
The House Kat

These are excellent points about what condition a home should be left in on sale day.

Jul 22, 2019 03:11 AM #26
Ambassador
4,010,561
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Hi Sally and David:

This is great advide for listing agents and for sellers. I have found that most sellers do a pretty good job of leaving homes in excellent shape, but some do not - still dirty, trash left behind. Many have the homes professionally cleaned, including the carpets, adn clearly take price in their properties when transferring to the new owners. It makes the life transition for buyers so much easier and more pleasant.

Jeff

Jul 23, 2019 07:15 AM #27
Rainmaker
3,266,227
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

Clean has not been a problem for us...explanation of techie toys to buyers who may not have had them...manuals are an issue for appliances for buyers so we print them for them when they are not left Jeff Dowler, CRS 

Jul 23, 2019 07:19 AM #28
Rainmaker
401,223
John Wiley
Right Move Real Estate Group- EXP Realty - Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

Thanks for being top professionals.

Our job is more than getting the closing done.

We must provide a lot of education for the consumer, and you do that well.

Unfortunately, not all sellers do their part, and we have to step up to make sure the transaction is a good one for all parties.

Thanks for being PROFESSIONAL.

Jul 26, 2019 05:12 AM #29
Rainmaker
1,492,734
Georgie Hunter R(S) 58089
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info

I like your idea of providing the brochure if there isn't one for the appliances!

Jul 28, 2019 07:22 PM #30
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Rainmaker
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Sally K. & David L. Hanson

WI Realtors - Luxury - Divorce
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