Extreme customer service?

By
Services for Real Estate Pros with Marte Cliff Copywriting

You may have seen me mention that I appreciate our local grocery store. From the manager checking eggs for customer servicedown to the box boys, the employees are friendly, cheerful, and helpful.

The other day my husband was in a line where a checker was training a new employee. She was showing him what to do when someone had 3 of the same item, etc.

Then it came to the eggs.

She said “Always check the eggs to see that none are broken.”

My husband watched as the young man opened the carton and carefully removed each egg to look at both ends.

The checker training him was clearly pleased with his effort, but told him that in the future he just needed to look at the tops.

 

Image courtesy of James Barker at FreeDigitalPhotos.net

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Rainer
369,771
Edward Gilmartin
CRE - Boston, MA

Sometimes it’s wise to look at the whole egg. Sometimes they are slightly cracked and leaking.

Jul 21, 2019 02:08 PM #1
Ambassador
3,845,284
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Marte- that's too cute!  And I do appreciate it when the cashier checks the eggs just in case I forgot. When I used to pick up carry-out food from a local place in Delray, the owner always checked to make sure the order was right and everything was there. 

Jul 21, 2019 03:14 PM #2
Rainmaker
2,006,225
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Southlake, TX
Selling Homes Changing Lives

Marte Cliff - America needs excellent Customer Service and talented employees working in every type of business. Quality Services has been lacking for many years and I think most people would agree, all business owners and employees, contractors too, need to step it up and provided excellent services. 

Jul 21, 2019 05:52 PM #3
Rainer
55,561
Leif Price
Spot Color Marketing - Portland, OR
Content Marketing Specialist

Just doing what he was told. A little effort goes a long way, especially in customer services. 

Jul 21, 2019 06:18 PM #4
Rainmaker
1,532,157
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Edward Gilmartin - That's always possible.

Kathy Streib Ever since a time many years ago when I got home with a "dozen eggs" that only held 10 eggs, we always check. The store was under different ownership at that time, and they didn't give a darn. When I told the manager about it, he laughed. The current management is much more customer-oriented.

Jul 21, 2019 08:04 PM #5
Rainmaker
1,532,157
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Patricia Feager, MBA, CRS, GRI,MRP We have only one grocery store in our small town, so we are very fortunate that everyone working there cares about giving the best possible service.

Leif Price Yes, that small extra effort translates into a huge difference.

Jul 21, 2019 08:07 PM #6
Rainmaker
4,959,528
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
Marketing Agent for The Todaro Team

Good morning, Marte Cliff i just saw this one on a reblog from Michelle Carr Crowe,Altas Just Call...408-252-8900!  that customer service effort brought a smile.... but it is a bit over the top....

Jul 22, 2019 03:56 AM #7
Rainmaker
1,532,157
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Yes it was, Barbara Todaro -  a bit over the top and sweet at the same time.

Jul 22, 2019 07:51 AM #8
Rainmaker
4,959,528
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
Marketing Agent for The Todaro Team

yes, Marte Cliff I agree....

Jul 22, 2019 09:34 AM #9
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