Simple Steps on Our Way to Closing Waiting for an Appraisal

By
Real Estate Agent with Re/Max Eastern inc. RS143922A

 

Currently I have a transaction with an agent who has an assistant. They are very busy and everything is given to the assistant to handle. That is fine with me if the assistant saw to it that everything was done in a timely manner. 

 

We are closing in 10 days. The transaction was closed over  three weeks ago and is conditioned upon an appraisal. When it is my listing appraisals go through me and I always speak to the appraisers. No appraisers had notified me to go in this property.I was unfortunately out of the office and another agent was kind enough to  handle the paperwork for me.

 

In the shuffle the mortgage bankers contact information was misplaced. I contacted the buyers agent several different ways for four days requesting they contact their buyers mortgage banker and find out what the hold up was. There was no response. Fnally  I called and she answered. I explained that I was concerned I would contact her myself if the agent would supply me with the information . This went on and on I was told it was not important until finally I received the information to contact the buyers mortgage broker about expediting the appraisal. 

 

With a simple email request to the mortgage banker the appraiser contacted me this morning. It turned out we knew each other. Real Estate is a small world especially when you are in the business long enough. Rush job he said. Just received it this morning. Told him I would meet him but he could go when ever he wanted it was vacant.

 

 

Not important? Appraisers are very important and should not be rushed especially when a sale is contingent on an appraisal. As a seller's agent  I am glad I was on top of this situation.The appraisal will get done and hopefuly we will get to the next step on time 

 

 

I provide concierge service 

Hannah Williams 

Re/Max eastern

 hannahremax@gmail.com

215-820-3376

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hannah williams

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Re/Max Eastern

 215 953 8800

215 953 8818

 cell anytime  215 820 3376

HannahRemax@Gmail.Com

 

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Topic:
Real Estate General Information
Location:
Pennsylvania Philadelphia County Philadelphia
Groups:
The Vent
Advice for Sellers
Bananatude
Bartender, Make it a Double
Old Farts Club
Tags:
appraisal
transaction
waiting for closing

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Rainmaker
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Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Hannah - the most important part of accountability in a transaction is followup.  Good that they have you.

Jul 25, 2019 06:02 AM #6
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Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

Geez, Hannah. No doubt you felt very frustrated. My goodness, "not important," becomes extremely important when it comes time to close. D

Jul 25, 2019 07:49 AM #7
Rainmaker
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Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

It seems that things definitely get lost in the shuffle when people are busy chasing money and building up a big team to do so.  The level of service definitely drops and dealing with incompetent assistants is not fun at all.

Jul 25, 2019 08:38 AM #8
Rainmaker
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Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

How frustrating for you to work with people like that. I'm glad you persisted so your sale can close!

Jul 25, 2019 09:03 AM #9
Rainmaker
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Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Hi Hannah... and that's exactly why I don't like working with agents' assistants... more often than not something in the transaction is not properly handles. I believe this is mostly because they have no real skin in the game. And it's why I handle my own transactions.

Jul 25, 2019 09:48 AM #10
Rainmaker
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Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

It can be frustrating when some component to a transaction is required but slowto get accomplished.  I'm glad it is working out for you.

Jul 25, 2019 11:10 AM #11
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George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Hannah this business would be A LOT easier if everyone simply did their job!!!

Jul 25, 2019 11:49 AM #12
Rainmaker
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Sheri Sperry - MCNE®
Coldwell Banker Residential Brokerage - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Hannah Williams - I am sure your client appreciates your due diligence in keeping things on track. 

The biggest issue I deal with is having clients who pick mortgage companies that are on the other side of the country. I knew this was a red flag.  They were trying to schedule appraisers from Phoenix which is 2 hours away. I was able to get someone to come to the property in 3 days with their approval.  

Jul 25, 2019 04:32 PM #13
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Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Kathy Streib Don't like to get attitude when I am going through my check list. I did not have to talk with an assistant when the agent wanted their agreement signed by the seller 

Michelle Carr Crowe,Altas Just Call...408-252-8900!  It annoys me when I end up doing both sides   

Sally K. & David L. Hanson As I said to Kathy it is not my job to instruct  the assistant. Just wanted the mortgage persons contact info - although I am not the buyer agent as soon as I contacted - the appraisal was ordered 

Thank you for taking the time to comment 

Hannah 

Jul 25, 2019 04:46 PM #14
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Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Barbara Todaro  Coming from you I am honored but as you and I know how imprtant it is - now the next step that I have been asking for 

Michael Jacobs  Yes the appraisal is an important piece of the puzzle and one of the most important - there are still more that need to be completed 

Grant Schneider I believe in follow up We have a wonderful conveyancer but she does can not do everything - and I do not like last minute surprises 

Thank you for yur wonderful feedback 

Hannah 

 

 

Jul 25, 2019 04:56 PM #15
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Anna Banana Kruchten CRB, CRS 602-380-4886
Phoenix Property Shoppe - Phoenix, AZ
Arizona's Top Banana!

Excellent follow up Hannah Williams !  With you by their side, sellers (and buyers) know they're in great hands with Hannah Williams!

Jul 25, 2019 05:00 PM #16
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Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Debb Janes EcoBroker and Bernie Stea JD  Ya think I think so too 

Brian England  I give personal service - I don't pass the buck - I am never too busy to talk to my clients or the agents who have transactions with me - unless their is a family emergency or health issue 

Marte Cliff  You are very perceptive  

Thank you for you insight 

Hannah 

 

Jul 25, 2019 05:03 PM #17
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Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Nina Hollander  I agree with you I handle all my own deals also - 

Myrl Jeffcoat  I surprise myself when I see how some other agents handle transactions.Some may call me a dinasour but I dot my i's and cross my t's and when I do not I beat myself up. 

Thank you both for your wonderful comments 

Hannah 

Jul 25, 2019 05:10 PM #18
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Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

George Souto  Somehow i knew you would have a witty comment like this - so so true isn't it - so simple - all the agent needed to do was pick up the phone or write an email- just like I did 

Sheri Sperry - MCNE®  I insist they not do that - I give a long speech when we have our initial interview - I argue and tell horror stories -99.9% listen to me the same thing when a coop bring me an agreement especially in this market with multible offers 

Anna Banana Kruchten CRB, CRS 602-380-4886  we work to hard not to follow up it is foolish to drop the ball - you are so sweet to say so but today so many agents just move on and not follow up and everyone is hit with last minute problems 

Thank you for you wonderful feedback 

Hannah 

Jul 25, 2019 05:23 PM #19
Rainmaker
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Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Southlake, TX
Selling Homes Changing Lives

Hannah Williams - If I had a client moving to Philadelphia or if I were moving to Philadelphia, you would be my number one contact!!! And here's the reason why:

"Real Estate is a small world especially when you are in the business long enough.

Time is of the essence and there's no excuse for "misplaced" vital information necessary for the transaction to close! And just like in the OId West nothing good comes from a "hold up!" That assistant needs to be reported and the Agent who hired her too!

You saved the day and as luck would have it, your experience, expertise, and credibility got results! With the exception of the Mortgage Banker and the Appraiser, everyone else dropped the ball!

This is a great reason why agents shouldn't hire incompetent assistants and this is not the type of business for on-the-job training when money is at risk. You did an outstanding job, Hannah! I'm proud to know you!

Jul 27, 2019 05:47 PM #20
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Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Hannah, glad you were able to get this nailed down, and hope the rest is smooth to closing! 

Aug 01, 2019 03:56 PM #21
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Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Patricia Feager, MBA, CRS, GRI,MRP  You may have an assistant but when push comes to shove it is the licensed agent's job to follow up and make sure everything is done. My clients hired me not my assistant. It amazes me how many agents drop the ball. They write the contract the agreement of sale gets closed and then they move on to the next transaction. They do not even read the buyers mortgage commitment. -floors me I usually end up doing both sides of the transaction but pay the other agent half the commission  -I file this inside my head . Next time there are multi able offers on one of my listings this agent will not be on the top of the list 

Thank you for your kind words and understanding 

Hannah 

Aug 02, 2019 06:13 AM #22
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Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Joan Cox  There have been other issues but I think they are nailed down. I hope the rest is smooth sailing. Although the property is one minute from my office we must travel forty-five minutes to closing.

Thank you for your warm wishes 

Hannah  

Aug 02, 2019 06:18 AM #23
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Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Hi Hannah:

Getting the appraisal ordered and done quickly is key...I have had a few transactions delayed because it took so long for the bank to order the appraisal and to receive the report. The buyer agents in those cases were not on the ball, but even calls from me went unheaded. Thankfully it often happens quickly, sometimes in days!

Good work on your part - too bad you even had to get involved as you did!

Jeff

Aug 07, 2019 08:25 PM #24
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Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Jeff Dowler, CRS Tomorro is closing I am holding my breath it seems everything is settling in August and September this year. Everything and everyone waiting until the last minute -- makes me uncomfortable

Thanks for your professional input 

Hannah  

Aug 08, 2019 10:17 AM #25
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