Recently I wrote a blog post, "Words Matter--How Do You Phrase Yours?" I gave examples of warm and welcoming signs at my room at Olema Cottages where I spent a couple of days reviewing past busines and planning for the future.
Building on that, I have a few more examples to share today.
First, an example I wouldn't want to follow. When you read the sign on the fence of a rural property across the street from a B&B (NOT at Olema Cottages) how do you feel? If the owner wanted to inform people why an electric fence was appropriate, I think with some thought he/she could put out the message in a way to educate without seeming rude. What was your reaction when you first read the sign? Is this a person you'd like to meet? How might it be better worded?
Now for a sign with a completely different message and feeling.
It's hard to pull oneself away sometimes and 11:00AM comes around in a flash. Adding a bit of lightness to the reminder along with a fun, retro picture takes the sting out and elicits cooperation, right? It worked for me. The innkeeper at Olema Cottages is a great communicator.
Signs like these and the messages they send remind me to be more mindful when I deal with clients, customers, agents, co-workers and yes, family.
What's the message your words send out?