Special offer

Ask An Ambassador: Lessons Learned In Real Estate

By
Real Estate Agent with Transaction Alliance 513.520.5305 www.LizTour.com SAL.2002007747

 find your peace

Last Saturday I crossed a career threshold:  15 years since I received my Ohio real estate license.  There's a lot that has happened between that day and now, and a lot of lessons learned.  Things that for the most part were NOT taught in real estate school.

Now I came into the business without any delusions of fast, easy money.  I'd been watching Liz (and occasionally helping do some of the grunt work) for a couple of years, and the reality of going through downsizing after rightsizing after restructuring made it clear I'd better have a clear back-up plan for income.  15 years later, I'm still dual career.

Now when I started, the real estate landscape was significantly different.  The Internet was dial up.  There was no ActiveRain.  No Z.  A lot of "the disruptors" of real estate weren't even the faintest speck of an idea.

So how do you keep going year after year?  The path is different for each of us, but there are some general tips to help you avoid burnout and keep paychecks in your pipeline, some that took me a LONG time to learn and implement.  In no particular order:

1.  Protect your time.  This is a business that CAN and WILL suck up every minute that you'll give it.  Reserve the time for your faith and family.  Find some time to recharge.  For me, puttering around in the flower garden and taking pictures offsets the work demands of engineering, real estate and taking care of our furry four legged zoo.

2.  You don't have to work with EVERY buyer and seller that calls, even when you need the money.  Sometimes it's a business decision.  Showing $30k homes takes as much (or more) time as working with a $300,000 buyer.  And some people are just jerks and if you value keeping your blood pressure low, it might be best to hand those folks off.

3.  Learn your strengths, do what makes sense for you and hire out your weaknesses.  I'm an engineer, so I'm analytical.  I understand my market trends.  Writing market reports is a piece of cake.  Ask me to design a logo?  Nope, that's what fivver.com is for.

4.  Get yourself out there.  People have to be able to find you, or you have to be finding them.  For me, it's pull vs. push.  Blog and create web pages.  People I want to work with find me.

5.  Set yourself apart from your competition.  There are literally 6400 active agents in my primary MLS.  How many do you think have my patio home knowledge?  I put that expertise out there and item 4 kicks in.

6.  Overpromise and underdeliver!  Just kidding!  I'm realistic with my clients on what to expect.  Pricing.  Time on market.  What I can and can't do.  Clear expectations lead to a MUCH better working relationship.

7.  Recognize the red flags.  There is risk in this business.  Listen to your spidey sense and protect yourself.

8.  You don't have to scream, shout, curse and otherwise raise hell to be a good agent or "negotiate".  This does NOT have to be an antagonistic business.  Your client and my client both want the SAME thing:  to exchange a home for an agreed upon amount of money on an agreed upon day.  Let's see if we can find a middle ground where they're both happy or both unhappy, but at least they're agreeing.

9.  Check the ego.  I'd rather have the FSBO seller mad at me and loving my buyers than vice versa.  I'll be out in my car in the parking lot during the closing :)

10.  Pay attention to the industry, but don't get wrapped around the axle.  We could perpetually be running around with our hair on fire over the latest thing Z is doing, or iBuyers, or the latest brokerage model, or.....whatevs.  We need to see what we need to see to know how to adapt, and we need to work on the principle that we are NOT guaranteed employment.  Add value or disappear.

11.  Understand your goals.  Mine?  I have zero desire to be the #1 volume producer in my market, EVER.  Nor do I want to be a megateam leader, nor do I want to be an agent recruiter.  I'm happiest with one on one contact with my clients.

12.  Refer out business.  Too far to be convenient?  Not your price point?  Not your type of housing?  Find an agent that fits and be happy with the referral fee.  Let the other agent do the work :)

13.  Never count on a check until it's in the bank and cleared.  The unexpected happens.  Along the same lines, keep a cash reserve.

14.  Be supercritical of business "partners" that want to reach into your pocket.  Unless you've got the follow up systems in place, having a 100 leads from the Internet is the same as having zero.  And if I had a dollar for every time I heard "just one closing and it pays for itself!", I'd already be retired.

15.  Keep learning.  I pick up plenty of tips from other Rainers, or from Facebook real estate agent friends.  And to borrow a cliche, the best tools are the ones you'll actually USE.

16.  Bonus tip:  protect your reputation.  No shoving that genie back in the bottle if you do something really stupid.  Sometimes the best opinion is the one you keep locked up in your head.

Look, I could keep going, but it's time to wrap this up, because the other thing I know? I've got to be VERY efficient with my time :)

Until next Tuesday, Ask An Ambassador if you need help!

Bill of Bill & Liz aka BLiz

Posted by

Serving Warren County Ohio & Adjacent Areas

The Liz Spear Team of Transaction Alliance
Elizabeth Spear, ABR, Ohio License SAL.2002007747

William (Bill) Spear, Ohio License SAL.2004011109  Kentucky 77938
Ask for us by name if you visit the office!

EHO
Bill Direct:  513-520-5305
Liz Direct: 513-265-3004     
Fax: 866-302-8418

MailTo:  Liz@LizSpear.com

Search Homes:  Https://WarrenCountyOhioRealEstate.com

 FacebookWordpressYouTube Pinterest

 

 

 

 

OUR PRIMARY SERVICE AREA:


Comments(23)

Anne Edwards Johnson
All City Real Estate - Austin, TX
Austin Realtor | HookemhomesATX (512)917-5260

I absolutely love this post. I feel like I have finally met someone who has the same prospective on the Real Estate profession as I do. What an affirmation. Thank you.

Jul 30, 2019 07:43 PM
Liz and Bill Spear

Anne, It's been a bit of an evolution, developing what makes sense to me, my dual career life, etc.  It works for me and it works for my clients.

Jul 30, 2019 08:49 PM
Vickie Teel
RE/MAX PALM REALTY - Port Charlotte, FL
Sharing Florida sunshine one homeowner at a time!

Love this post, especially #11. I love working with my customers too and have no desire for all the other “stuff”.

Jul 30, 2019 07:55 PM
Liz and Bill Spear

At times in my engineering life I've literally been in charge of 100s of people, and just not something I want to do again.  And to be some of the other things, it means back to having to stress over what other people do (or don't do) that impacts my reputation.  And for some brokerage models, it seems they're more interested in you bringing in ever more agents to increase your bottom line, and that doesn't interest me either.  I'd rather have that relationship with my buyers and sellers.

Jul 30, 2019 08:51 PM
Carolyn Roland- In Delaware and S. Chester County PA
Independent architectural histor'n - Wilmington, DE
Carolyn Roland, GRI, CRS

Lots of sensible advice here. But after 30+ years in the business, I'm not always up on the latest (including what Z stands for, other than my middle initial).

 

Jul 30, 2019 08:31 PM
Liz and Bill Spear

After a certain point, I'm not sure that it matters what happens outside of our personal spheres, just as long as what we're doing is still gaining us the share of business we want.  I'm not going to do this forever, so if at some point the business of real estate is too troublesome to continue to make sense, it just might be time for me to call it a career.

Jul 30, 2019 08:53 PM
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

Reasonable and Sensible Advise for every Realtor ... Thank you for sharing your wisdom!

Jul 30, 2019 10:29 PM
Liz and Bill Spear

You're welcome!

Jul 31, 2019 04:17 AM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

Excellent list of lessons. I agree with all 16.. and congratulations on 15 years in the business as a dual career agent. That's quite an accomplishment.

Jul 31, 2019 02:21 AM
Liz and Bill Spear

It's tough sometimes keeping the balance, not nearly enough visits to ride the roller coasters at Kings Island :)

Jul 31, 2019 04:17 AM
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Flower Mound, TX
Selling Homes Changing Lives

Liz and Bill Spear - Congratulations on your 15th anniversary, Bill. You were lucky to have Liz and vice versa! I have been in the business 16+ years and I can relate! There are many pearls of wisdom in this post:

  • "business that CAN and WILL suck up every minute if you let it"
  • "don't have to work with EVERY buyer and seller"
  • "recognize the red flags"
  • "don't get wrapped around the axle"
  • "protect your reputation"

I really appreciate the two of you for serving as Ambassadors on AR. Juggling two careers and making time for us here on AR is commendable. Each time I reached out to you, you got back to me with an answer. Because you never let me down, I am thankful. I never once detected an ego problem, otherwise, I would have dropped you like a hot potato. You're always helpful, never condescending or rude. Once again, you proved:

  • It pays to "keep learning"
  • Your reputation is golden
  • When it comes to building relationships, you are serious (you do great)!
  • You "Set yourself apart from the competition" as Ambassadors on AR 
Jul 31, 2019 04:01 AM
Liz and Bill Spear

Thanks!  We value this community tremendously and will always do our best to help fellow Rainers.  We know what we know because others have helped us :)

Jul 31, 2019 04:19 AM
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

I love 14 - I bought zillow and realtor.com leads and others and didn't have the systems in place to capitalize on leads that were a year out - money wasted

Jul 31, 2019 04:04 AM
Liz and Bill Spear

Exactly why I don't want to purchase those type leads.  I know those sites can be very effective lead generators, but most aren't going to be ready now buyers and sellers.  Without those follow up systems in place, they're just going to wander off to other agents.

Jul 31, 2019 04:20 AM
Mark Artesani
Keller Williams Realty - Fountain Valley, CA
Huntington & Newport Beach, Fountain Valley Homes

Congratsulations Good Luck on the next 15

Jul 31, 2019 04:26 AM
Liz and Bill Spear

Thanks!  (But I hope to be retired long before reaching the next 15!).

Jul 31, 2019 04:29 AM
Mark Davis-Cote
The HomesFinder Realty Group - Beaufort, SC
Broker-in-Charge, The HomesFinder Realty Group

This is a fantastic and inpirational, yet well-grounded list of learnings.  Thanks, Bill!

Jul 31, 2019 05:38 AM
Liz and Bill Spear

You're welcome!

Jul 31, 2019 06:27 AM
Alan May
Jameson Sotheby's International Realty - Evanston, IL
Home is where the hearth is.

Fifteen years of experience in Sixteen points.  Plenty of wisdom in this post.... enough for a master class.  Sign me up.

Jul 31, 2019 05:53 AM
Liz and Bill Spear

I figured one per year with a bonus tip :)

Jul 31, 2019 06:27 AM
Alan May

I love a good bonus.

Jul 31, 2019 10:28 AM
Anonymous
Shama

So much knowledge in one post. Thanks for sharing

Jul 31, 2019 06:22 AM
#14
Greg Mona
West USA Realty - Scottsdale, AZ
Professional Real Estate Representation for YOU!

What a wonderful compilation, Bill! I found myself nodding my head in agreement as I read each one. And as a former Civil Engineer who entered this business in 2008, I can relate to the analytical side of my brain wanting to be involved in my real estate dealings as well.

Having recently made the switch to one of the "disruptors" as their DB here in AZ, while it is becoming the way of the future, nothing is going to change the desire of the majority of people to have the personal touch and attention. It's simply human nature. 

Jul 31, 2019 07:07 AM
Liz and Bill Spear

I think being analytical can be helpful in our ability to judge the market trends and give good advice to our clients as to when they can grab extra $$ with their sale, or should hold back on a purchase price.

And I agree, I don't expect any near term change to the fact that most people still want the personal touch.  Get that right and you won't lack for clients.

Jul 31, 2019 07:21 AM
Brenda J. Andrew
ULTIMA REAL ESTATE - Willis, TX
Professional Realtor in Conroe/Willis, TX

BLiz - you two are such a great team, and now I see why.  Every new agent should read this - it has so much great advice.  Most of this advice takes years to learn, if you don't have a strong mentor to let you know.  Have a great day and thanks for taking the time to write this one!

Jul 31, 2019 07:22 AM
Liz and Bill Spear

Brenda, My goal for my Tuesday AAA series is to shorten the learning curve for agents.  The quicker we understand what works, the better off we are.

Jul 31, 2019 07:29 AM
Greg Kilroy
Keller Williams Sonoran Living - The Velocity Group - Paradise Valley, AZ
the Velocity Group

Your point #2 really sticks out for me. A  tough lesson to apply, but so very true. We are in relationship with our clients, and if the relationship isn't a good one, we should end it. When I've fired a bad client, it always feels like I've just taken off a heavy backpack. I'm confident I can be better for all my other clients when I discard the bad ones.

Jul 31, 2019 09:14 AM
Liz and Bill Spear

It's a really hard lesson to learn.  You're staring at a HUGE potential paycheck, you're thinking I've just got to get through this just ONCE, they're not going on my Christmas card list...and the stress just keeps climbing because they're disrespectful and you start to dread seeing an email, text or phone call from them.  It's hard to justify inflicting the stress on yourself, and it can easily spread into the way you treat everyone else in your life.  Your heavy backpack removed is spot on.  A bad client is a painful weight to carry.

Jul 31, 2019 09:25 AM
Liz and Bill Spear

I've had the occasional client that didn't show their stripes into well into the process, then you have to debate if you're in too deep to quit or want to roll the dice and hope to stick the dismount.

Jul 31, 2019 10:33 AM
John Henry, Florida Architect

You can sense a bad relationship after an initial meeting and should flee or refer the project to someone else.  Sometimes we take things on out of a degree of desperation but the ramifications aren't worth the gamble.

Jul 31, 2019 10:22 AM
John Henry, Florida Architect
John Henry Masterworks Design International, Inc. - Orlando, FL
Residential Architect, Luxury Custom Home Design

Hi Bill, that was a WOW: Words of Wisdom!  Great post gleaned from practical experience that makes a lot of sense.  One of the overwhelming benefits of AR is hearing about what it REALLY takes to make a business work properly and profitably.  Congrats on your 15 years!  Thanks very much.

Jul 31, 2019 09:35 AM
Liz and Bill Spear

John, A lot of lessons learned the hard way.  Promotional marketing paid for that was a total money sump.  Weeks/months spent with clients that were never going to sell at a reasonable price or buy anything that wasn't an impossible deal.  The warning bells go off much earlier in the process now.

Jul 31, 2019 09:46 AM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

 Fifteen years...Congratulations! You make so many good points.  Enjoyed all 16 and relate to:  " I'm happiest with one on one contact with my clients."

 

Jul 31, 2019 10:19 AM
Liz and Bill Spear

It falls into the things I've learned over the years.  We have periodically explored other brokerage models, and the ones that expect us to recruit other agents to be a core part of our income aren't where we belong.  I want my focus on my clients and my own personal life, that's more than enough to keep me busy :)

Jul 31, 2019 10:29 AM
Krista Jenkins, REALTOR®
klm Real Estate - Lubbock, TX
Residential sales and retail & office leasing

I love you, Liz and Bill Spear . Is that inappropriate? Well, I don't care. This business has taught me far more about myself than about real estate, and I could not agree more with ALL of the points made. 

Jul 31, 2019 10:22 AM
Liz and Bill Spear

I think we'll allow it THIS time :)

This is NOT a business I'd have ever expected to get into, but here I am.  I've had to learn a lot, and the crossover between my two work worlds has been beneficial for both.  I'm still an introvert (nothing going to change that), but I know how to manage what I need to do to take care of my clients and make them comfortable.  They don't need to know that I go home and collapse with my head on the table after a long day of showing houses :)

Jul 31, 2019 10:31 AM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Bill this is one of 'those' posts every new agent ( and experienced agents if they're going through a rough patch)  should print out and stick by their desk - and read over and over. Folow these tips and you will create a good life and business. Look at you - our AR rock star!

Jul 31, 2019 01:39 PM
Liz and Bill Spear

Thanks!  A lot of lessons learned the hard way that give me a good framework for my day to day business.  Always room to learn and improve though :)

Jul 31, 2019 03:43 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good evening Liz and Bill Spear ,

Bill congratulations on 15 years and your post is so full of much needed advice! There will always be disruptor's and you have no control over that. What you do have control over is how you do business and what you have to offer. What a fantastic post so full of wise advice whether you are a new agent or a veteran! A great read!

Jul 31, 2019 05:00 PM
Liz and Bill Spear

Thanks!  I try to release from my headspace what I can't control.  There's too many other things that need attention to spend time on things I have no prayer of altering.  Recognize the realities and adjust as needed.

Jul 31, 2019 08:03 PM
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

I especially related to #11 in your post. I am the same way. I don't want to do 75 or 100 transactions a year. I don't want a team of people or an assistant.  I want to deliver personal , professional service to everyone and although the financial rewards are welcome, it is not making more more more money that motivates me.

Aug 01, 2019 01:42 PM
Liz and Bill Spear

I know my limitations.  In a perfect world if things were balanced evenly, I could do 3-4 transactions a month.  But the world's not perfect.  Some buyers take months to match with the perfect place.  Some homes sell fast, others slow, and we have a peak season during Spring/Summer and if I take on too much, I'll get overwhelmed.  So over the course of the year, 20-25 works well.  The slower months I can focus on web projects, the busy months it's go go go with the clients.

Aug 01, 2019 01:54 PM