Critical Thinking For Open House Feedback

Real Estate Agent with DFW FINE PROPERTIES 0506509


Trending now in many cities throughout the United States is low inventory and indecisive buyers for pre-existing homes. If you want to move, you can do it if you have an open mind and take the time to do some critical thinking before saying no. They say, you only have one chance to make a great first impression. I say, is that true? 



Good curb appeal will draw you in to take a closer look. But if upon closer examination, it is not as nice as what you saw in photos, what can you do to make it more appealing on a regular basis? Critical analysis: curb appeal isn't permanent. Depending on the season, weather conditions, regular or seasonal maintenance curb appeal changes. Is it fair to make harsh judgment and place blame on owners when the weather changes the landscaping? 



Beautiful furniture and decor are alluring but walls, windows, ceilings, and floors stay. If this was the only home available in your price range, can you make it your own style with little effort knowing that the furniture and decor will be gone but the rest remains for you to use your own imagination? 



Functionality, age, cost to replace or improve may or may not be an issue. If it's cosmetic can you live what's there now or will the flexibility most lenders give you to skip the first monthly mortgage after closing make a difference in what you can have now versus waiting for however long it takes to find a better home?  






A reasonable mind would be rational and understand that a home is an investment often paying large dividends into the future and everything doesn't have to be done immediately nor is it perfect right from the start. Value is in the eye of the beholder and making a home your own leads to pride of ownership. Is the waiting game worth it or could you sleep better now? If you don't have a Real Estate Agent and you need more information or guidance, and you are wasting time going from Open House to Open House, give me a call!

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 dfw fine properties



                                        2900 W Southlake Blvd, Suite 180
                                        Southlake, TX 76092
                                        Office: 817-748-4800/FAX: 817-748-4900

                                         Patricia Feager
                                                        Cell: 469-951-4758




Certified Residential Specialist
Certified Pricing Strategies; Mastering the CMA
Certified Military Relocation Specialist
Certified Negotiation Expert
ertified RE Probate Specialist

"With self-discipline most anything is possible." --- Theodore Roosevelt 





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Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Good Morning Patricia,  Always good to get feedback whether it is a showing or a open house and more important to pass it on to the owners.


Aug 08, 2019 07:40 AM #2
Sheri Sperry - MCNE®
Coldwell Banker Residential Brokerage - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Patricia Feager, MBA, CRS, GRI, MRP,

You bring some great advice to buyers to step outside the box and look at the home from a different perspective.  I do think that there is an intangible that is involved.  How does the home make the potential buyer feel?  Does it have the right vibe?  Some buyers can't get past that. 

Personally, I do want to know what the buyers like, dislike and feel, in one of my listings. If there is a common thread that the sellers might be able to change, I think it is important to bring it to their attention. 


Aug 08, 2019 07:47 AM #3
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Patricia in everything in life the first impression is crucial.  Like you said you only get on shot at it. 

Aug 08, 2019 07:47 AM #4
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

 Michael Jacobs - If I am the Listing Agent, it is my job to provide feedback. Open discussions about what buyers at an Open House or showings with agents are thinking helps Sellers know what others find concerning or not to their liking. For example, if 80% of all people who come to the Open House say the same thing, the Sellers can decide to make a change or reduce the price. What always amazes me is when I tell a Seller a buyer's objection and they are not surprised at all. Often times, it is something they themselves do not like. Having constructive feedback and knowing how to present it can have a positive effect on sellers making changes to the condition of the property or reduce the price. 

If I am representing a Buyer, having discussions with them based on their feedback helps put things into perspective. First-time buyers are often in need of education and they may not even think or know that a property was on the market for a long time. So for example, if the curb appeal in the photograph in MLS is completely different than what they see, their first impression doesn't match and educating them about when the property was listed, explaining that photo was probably taken before or near the time it was listed helps them to understand that stormy weather can change the appearance. 

Recently, I spent a lot of time with a buyer and noticed within 30-60 seconds of every home we saw she found something critical to say, including what was inside people's cabinets. Also, I noticed she was more interested in decor and personal possessions than the houses themselves. Finally, I asked her, are you the type of person who can see the forest through the trees? Before I could finish my sentence, she knew what I was going to say and laughed. No, she can't see the forest through the trees. She was a connector! When she opened up the kitchen cabinet and saw a glass with her alma mater she got excited and felt it was a sign! Did she make an offer? No! She's still looking. 


Aug 08, 2019 07:52 AM #5
Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Patricia Feager, MBA, CRS, GRI,MRP  I am not one for Open Houses. A good agent will show and sell houses to qualified buyers. In my professional opinion, you do not know who is walking into an Open House and in today's world, they present danger to agents and sellers. This is my personal opinion and not shared by everyone.  

Aug 08, 2019 08:07 AM #6
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

Absolutely, Will Hamm! Knowing what buyers want, whether it is through an Open House or the showing makes the process of working with the buyer or seller so much easier. Communication is on-going!   

Aug 08, 2019 08:08 AM #7
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

Sheri Sperry - MCNE® - You are right and a very perceptive Agent! I'm of the opinion sometimes those intangibles are even more important than the first impression on MLS photos. Isn't it amazing how excited a buyer can be just because of the photography or video but within seconds of stepping inside or arriving at the property they changed their mind?

I love to find the "common thread" when working with buyers and sellers. When you can discover that common factor, open discussions about making changes to the property, or becoming more open-minded makes a world of difference!

Aug 08, 2019 08:14 AM #8
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

Hannah Williams - I completely agree with you! As a general rule, unless my seller insists, I'm not holding open houses. But when I am, I am very prepared and have a plan in place before the doors are open. 

Buyers, on the other hand, wander off without their agents all the time in my area. Every agent needs to develop trust with their clients. I don't like it, but if they are loyal and tell me about which houses they saw at Open House and we discuss what they liked and didn't like, it opens up the door for further dialogue. I prefer to always schedule showings with them, but many do what they want to do because they feel they don't need permission and they like Open Houses.

I found out long ago that if I brought refreshments, more came and stayed for the freebies. I don't do that anymore. Unless a Lender comes to the Open House and brings it and stays with me until the open house is over, I don't waste my time or money.   

Not long ago I held an Open House every weekend. The next-door neighbors had my back and 2 were Police Officers. Many of the people who came to the Open House were neighbors. I was very much at ease and got to know a lot of neighbors! 

Aug 08, 2019 08:23 AM #9
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Hi Patricia... interesting that you used the word value in your post. When I speak with prospective sellers I try to steer my conversation on pricing to a home's value not a home's price. I see you are getting very close to the 2 million point milestone... hopefully in the next week or so?

Aug 09, 2019 07:51 AM #10
Anna Banana Kruchten CRB, CRS 602-380-4886
Phoenix Property Shoppe - Phoenix, AZ
Arizona's Top Banana!

 Hi Patricia Feager, MBA, CRS, GRI,MRP It's so important to get the sellers look outside the lense of what they see and think about they're home! Often times they don't notice the little (or big) things that can be done to drastically increase their profits and time on market. Most are very willing to do what needs to be done. They're surprised when I tell them....when we finally sell and buy again I intend to hire a stager (even tho I am one) and let them create what I don't see.  Love your post!

Aug 09, 2019 09:28 AM #11
Michele Cadogan-Cell 917-861-9166
Fillmore Real Estate 2990 Av U, Bklyn , NY 11229 - Brooklyn, NY
Licensed Real Estate Associate Broker -

Always good to feedback .  I think that the important thing is  how we receive it and what we do with it.  


A few pts to help you on your 2mil jouney...   Have a wonderful, safe and productive weekend.



Aug 09, 2019 10:00 AM #12
Jill Sackler
Charles Rutenberg Realty Inc. 516-575-7500 - Long Beach, NY
LI South Shore Real Estate - Broker Associate

A nice, commonsense approach to homeownership with a lovely picture. Your critical analysis paragraph is exactly the way I think, as well.

Aug 09, 2019 10:05 AM #13
Lynn B. Friedman
Atlanta Homes ODAT Realty Call/Text 404-939-2727 Buckhead - Midtown - Westside -- and more ... - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Patricia Feager, MBA, CRS, GRI,MRP 
Holding an Open House myself this Sunday. Walked through the home today to ask all the questions you suggest --- plus

*** How does it look when entering? 
*** Flyers available on front table? 
*** Where to set up cold Beverage Refreshment Table?
(81 degrees in Atlanta at 11:00 pm tonight ... Days are very hot and humid!) 
*** Is the AC set properly?
*** Don't forget blank contracts ...
Now we just need someone READY to make up his/her mind!
All the best - Lynn

Aug 09, 2019 10:29 PM #14
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Being thoughtful that way can bring with it lot of great feedback, In my experience as well’

Aug 10, 2019 01:23 AM #15
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

There’s really nothing like a first impression wen entering any soace. When done well, it could be like a statement from an artist.It’s also tricky because you have to make sure that whoever lives there next will add or give their individuality to it or through it, so to speak. Lynn B. Friedman

Aug 10, 2019 01:30 AM #16
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good morning Patricia Feager, MBA, CRS, GRI,MRP ,

Congratulations on a well deserved featured post! Great advice and your photo is worth a thousand words.  I do like to know what buyers like or dislike in my listings. Sometimes there is a common thread that my sellers might be able to change. Always wise  to listen to feedback and see is it has any merit.

Aug 10, 2019 10:04 AM #17
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

Dorie Dillard CRS GRI ABR - In this business, it's very important to know what others are thinking.

Dorie, thank you for your continuous support. I think of you as a Leader in the city of Austin. You represent, Texas Proud.  

Aug 10, 2019 04:58 PM #18
John Juarez
The Medford Real Estate Team - Fremont, CA

I held a home open yesterday and I will hold another house open today. I interact with the visitors as much as needed without overshadowing them. I suggest that they look around and let me know if they have any questions. I position myself so that they have to pass nearby when they leave. I say, "So...what do you think?" The responses, favorable or not form the basis for feedback for the owner...and listing agent if it is not my listing.

Aug 11, 2019 08:11 AM #19
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Hi Patricia:

Congratulations on the feature - this is an interesting perspective. I think it is often helpful to have the buyer's feedback but sometimes it is really based more on their personal response - they don't care for a paint color - rather than an important issue with the house.

That said, buyers need to keep in mind the larger perspective - finding a home that works for their lifestyle and budget in a tight market, and overlooking issues that really can be readily addressed.


Aug 11, 2019 08:30 AM #20
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
Marketing Agent for The Todaro Team

Hi Patricia Feager, MBA, CRS, GRI,MRP Tammy is hosting two today.... the first one just ended at 1:00pm... the place was packed and everyone loved it...we'll see what results from it....on to the second one from 1:30 to 3.... 

Aug 11, 2019 10:04 AM #21
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