It was 5:01pm and I wanted to make a quick call to an agent that recently signed up... so I called the main office line.
This is what I got...
"Hello, thanks for calling.... our office hours are 8:30am to 6:00pm M-F and ... For the directory press X".
I did not have a choice to leave a message.
There was not an agent "on call" that got the call forwarded to them.
and oh yea... it's not past 6pm yet!
For all that is discussed about the internet and web 2.0 and new tech and blah blah blah... do not forget that the basics need to be taken care of... like when somebody calls the office.
Just think... I've could have been ready to list my $2 million property if they had just answered the phone... or at least let me leave a message.
NOTE added - I failed to mention the first time... when I did try the directory... it didn't connect me to the agent I was trying to reach... time to update those records!