GET YOUR TEAM BEHIND THE REASONS FOR CHANGE

By
Education & Training with Performance Development Strategies

 

It does not matter whether you are in Real Estate, a corporation or a small business.  You will have to get out of your comfort zone.  Not once, but many times.  That is going to require change.  Although no one likes to change it is often necessary. That doesn’t make it any easier to accept. But it is important to communicate change and the reasons behind it very carefully. Without proper attention to the communication details the outcomes can be disastrous.

I recently met with the leaders of one of my Westchester County New York organizations to present results of an employee survey. The employees felt that there had been very many changes, but they also felt that management was not keeping them informed. Productivity almost always suffers in times of great change because employee stress dramatically increases due to the universal fear of the unknown. Often senior executives genuinely believe they are communicating with employees when it comes to matters that affect them. Unfortunately, they often underestimate the number of matters that includes.

Can you say with certainty that you know what is important to your staff employees and your team and what to tell them? The only way to know is to put yourself in their shoes and see things from their position and mindset. Think to yourself, “If I were hearing this information what would be worrying me right now in the current situation?” If you were that staff or team member what would be important for you to know? What is the worst thing that could happen, and would you want to know about it in advance? How would you want to be told?

How would you be answering these questions? You can’t answer the questions without the input from your staff—the people affected by the changes. Depending on how much you can discuss, or how much is already known, you might ask a few individuals what the grapevine is saying, and what people are worrying and wondering about.

Now, armed with this information, draft the answers to the questions. Of course, they must be truthful answers, for insincerity is easily recognized and will deal a deathblow to your communication efforts. Then they must be couched in terms that are clear and uncompromising, but also considerate and compassionate. It's worth spending some time on this part. Lack of commitment to your message is also easily read and will automatically raise the cynicism level among employees.

You should carefully consider the media used to communicate your message. The way a person receives news can dramatically affect how he or she feels about it, so you need to choose the medium very carefully. E-mail can be perceived as cold and unfeeling in many cases, although it is useful for routine updates that don't have emotional overtones. Some messages are better spoken, either by managers to their groups or by the top leader to the whole organization.

If the messengers don't have highly developed communication skills, it's worth engaging services of people can coach them in the tools of two-way communication. The message must remain honest, clear, and compassionate.

Change Management

And above all, follow through on your commitments and promises. Nothing turns employees off more than empty words. Sincere, caring, ongoing communication can form the basis for building employee engagement when the present time of turmoil ends.  For a similar post on our web site see ROLL OUT CHANGE VERY CAREFULLY.

Could you use help in communicating more clearly?

Contact us to learn more

or call 914-953-4458.

 

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Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Sally K. & David L. Hanson 08/19/2019 06:41 AM
Topic:
Real Estate Best Practices
Location:
New York Westchester County
Groups:
Coaching and Mentoring
Tags:
change
change management
communicating change

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Rainmaker
3,173,206
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Good Morning Grant,  Major change can be a problem sometime, I have seen that from experience.  Having change take place is okay but I also say do not put all your eggs in one basket.

 

Aug 19, 2019 07:33 AM #10
Ambassador
3,804,073
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Grant change is difficult enough in its self, but almost impossible if all team members are not on board with it.

Aug 19, 2019 08:10 AM #11
Rainmaker
4,451,231
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Good morning Grant,

What a wonderful post!  You did a stellar job in introducing of working as a team when it comes to change, not as a dictator.  Happy Monday!  A

Aug 19, 2019 08:52 AM #12
Rainmaker
1,922,599
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Sally and David - -yes, that is exactly right.

Michael - that makes sense because it descends from the top and leadership is by example.

Wayne and Jean - thank you.  I appreciate that.  I have to do it day to day.

Brian - and change is the hardest to implement with a team.

Lottie - thank you so much for that.

Will - yes, I certainly know what you dealt with in food service.

George - that is were the empathy and the explanation are so important to build a consensus.

Ron and Alexandra - thank you.

Aug 19, 2019 10:32 AM #13
Rainmaker
1,220,219
Sheri Sperry - MCNE®
Coldwell Banker Residential Brokerage - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Grant Schneider,

Major changes to an organization should be communicated from the top down. Managers should be educated on the change and trained on how to deliver it with enthusiasm, and encouragement.  The "fear-factor" needs to be addressed as well. 

Aug 19, 2019 12:37 PM #14
Ambassador
3,875,527
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Well done once again, Grant. People fear what they don't know and that is so true when it comes to change. People also want to know that they've been taken into consideration when making these changes, so being able to answer anticipated questions can show your employees are important. 

Aug 19, 2019 05:33 PM #15
Rainer
421,429
Rose Mary Justice
Synergy Realty Pros - Dandridge, TN
Synergy Realty Pros

Change is scarey to most people. Me included.

Change can be a good thing if all are on board with it and it is likely to help their business. If we cannot change, we may not be able to grow our business.

\Not all changes are good.

Aug 19, 2019 08:26 PM #16
Rainmaker
2,918,432
James Dray
Fathom Realty - Bentonville, AR
Exceptional Agents, Outstanding Results

Morning Grant.

Changes are always going to happen, lack of communication about the changes and why they are necessary is the issue.  

Aug 20, 2019 02:32 AM #17
Rainmaker
1,922,599
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Sheri - exactly right.  If that is done you have a much better chance of having everyone on board.

Kathy - the fear of the unknown must be considered in giving communication.

Aug 20, 2019 03:22 AM #18
Rainmaker
1,922,599
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Rose Mary - that fact that not all change is good is the reason why the reasons for change and what will happy is so important.

James - and that lack of communication will certainly cause fear and hurt the advantages of the change.

Aug 20, 2019 03:25 AM #19
Rainmaker
315,490
Dave Rosenmarkle
Highland Realty - Arlington, VA
32 years of providing fully satisfying service!

Good morning Grant, very well stated.  Optimal change can also happen successfully when leaders include appropriate others in discussions, analysis, and recommendations. It doesn't always need to be top-down in planning change. That puts a lot of pressure at the top and potentially limits change options that might have otherwise been of greater benefit.

Aug 20, 2019 04:42 AM #20
Rainmaker
753,186
Jill Sackler
Charles Rutenberg Realty Inc. 516-575-7500 - Long Beach, NY
LI South Shore Real Estate - Broker Associate

This is beautifully presented information for a scenario that we all have experienced and will continue to do so in our lifetime. Too bad it's not required reading for all who rise to level of management.

Aug 20, 2019 06:24 AM #21
Rainmaker
2,455,979
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Interesting to note that the body in time will adapt to a situation but resist until then. The battle to not change versus change (growth) is no myth & it is personal

Aug 20, 2019 06:39 AM #22
Rainmaker
176,715
John Henry
John Henry Masterworks Design International, Inc. - Orlando, FL
Residential Architect, Luxury Custom Home Design

Ah: The Universal Fear of the Unknown...  Keeps you in your box, doesn't it?  Seems that doing the same things over and over are comfortable.  Routine is safe.  But one can't stay in the hamster cage forever.  Break on through to the other side~!!!

https://www.youtube.com/watch?v=-r679Hhs9Zs

Aug 20, 2019 07:32 AM #23
Rainmaker
1,922,599
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Dave - it really puts pressure on the top when it is a control freak.

Jill - two ways to learn taught or experience.  Sadly, people don't even learn from experience.

Richie - yes, its always personal, not business!

John - well if they do stay in the hamster cage they will go mad.

Aug 20, 2019 01:44 PM #24
Rainmaker
4,085,522
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, great post to remind business leaders change is good, but not so often the employees cannot keep up.

Aug 22, 2019 04:57 PM #25
Rainmaker
1,922,599
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Joan - chnage can be good if properly managed.

Aug 23, 2019 05:55 AM #26
Rainmaker
4,085,522
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, if a business is not getting the results they are hoping for, change is needed too.

Aug 24, 2019 06:46 AM #27
Rainmaker
1,922,599
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Joan - thats right.  Einstean said doing the same and expecting a different result is insanity.

Aug 25, 2019 10:52 AM #28
Rainmaker
905,441
Joy Daniels
Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA

Thank you for your post. The right change at the right time is cruicial for success in any business!  We are going to be moving into a new space after 10 years and it means a lot of change, but we are hoping for positive results all the way around!  

Aug 31, 2019 03:28 PM #29
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