I hate to leave negative reviews, but sometimes, it's warranted. I have an elevator in my office building. We've been pretty consistent in having it maintained throughout the years. Recently, the company that maintains it blew apart and formed two companies. The owner of the new company immediately came to my office and made an appeal for us to use them.
We decided to give them a chance and they set an appointment for maintenance. It was going to be the same techs who had been maintaining the elevator for the past 15 years, so we assumed we were in good hands. Three and a half hours later, they were done. I couldn't figure why it took 3.5 hours to put two covers on and to check a back-up battery, but they assured me it took 3.5 hours. They also told me they did a lot of other things. So, I asked for a list.
The list included things like making sure the elevator was leveling correctly, re-installing the bottom door switch, replacing the covers and discovering that I didn't really need a battery. A wire had just come off. Nine hundred dollars later, the elevator is not leveling and this past weekend, the tenant in that area said it won't move at all.
The photo shows that the bottom of the door switch was not even touching the door. That's critical for the elevator to move. This time, I fixed it myself. When the tech was here, I asked about their hourly rates. They seemed awfully high to me. I told him that if my contracting company charged half of what they charged, we'd be out of business in six months. He laughed and said, since they were a niche' contractor, they could gouge people. When I received their bill, I wasn't laughing. What they quoted and what they billed were radically different, and the elevator wasn't working properly.
This time, I sat on my frustration for a few weeks, and finally with the call over the weekend, and after seeing what the problem was, I had to post a review. I don't like to post negative reviews, and I probably haven't posted over three in my lifetime, but this warranted a review.
Friends, if you promise quality work, give quality work. If you do a lessor job than promised, own up to it, correct it and adjust the bill. Make your clients feel like they are important to your business. When clients ask me for recommendations for whatever kind of work they need, I have two criteria. One, the contractor must be talented. Two, the contractor must be honest. I won't use an excellent contractor if he/she isn't honest. And, I won't use an honest contractor that is not skillful. Deliver more than you promise and treat your clients with dignity and respect, and you will have a faithful following.