Client Relationships: A Plan to Earn Trust

Services for Real Estate Pros with Second Self Virtual Assistance

Trust is one of the most important qualities you can give your clientele. It’s the one thing that helps them feel good about doing business with you.

Here are a few quick ways you can earn their trust from the start:

  • Publish Content Regularly – Showing that you’re consistent and dependable will go a long way in helping to develop trust with your audience. If you publish blog posts, newsletters, and social media content regularly, it will demonstrate that you’re in business to provide value and that you have a vested interest in helping them. It will also help you establish yourself as the authority in the eyes of your current and prospective clients.
  • Be Truthful – When you’re sharing information or giving examples for anything, whether it’s a product or service, being honest is always the best policy. Being straightforward about the things you recommend will help your contacts know they can trust you.
  • Avoid Overselling – People expect a sales tone when looking at a sales page, but not when reading a blog. If you always revert to sales language in all your content, people get turned off. Include a call-to-action, but avoid being too ‘salesy”. Provide your contacts with quality information.
  • Over Deliver – Be careful not to overstate what you can do for them. You’ll see much better results when you over-deliver with even more than they expected after the sale. Happy clients will gladly share their satisfaction (or dissatisfaction) with their friends. Strive for a happy, repeat customer!
  • Let Them Get to Know You – It’s true that people buy from people they know, like, and trust. Digitally, this can be a little more difficult. Post a picture of yourself and share parts of your life with them. You will gain their trust even faster because they’ll see you as a real person and not just another business trying to sell them something.
  • Use Videos – Videos help you share your expertise as if you’re in the room with your clients. Go live on Facebook or Instagram. Share a video on your website or social media. If you’re camera-shy, narrate a slideshow or start a podcast. Just the sound of your voice can go a long way toward establishing real trust with your consumers.
  • Engage Regularly – Beware of using too much automation, especially when it comes to social media. You want to engage with your clients regularly. This will help further the trust they are developing with you. They will feel satisfied when you answer questions and take the time to engage with them personally.

Developing trust and continuity can take time and effort. It will definitely pay off in the long run including repeat business and referrals.


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Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good afternoon Pamela Cendejas - you work hard to create trust.  It is important to maintain it.

Aug 22, 2019 11:25 AM #1
Dave Rosenmarkle
Highland Realty - Arlington, VA
32 years of providing fully satisfying service!

Hi Pamela, if even 1/3 of active Realtors did this, the need to market for new business would be eliminated.  Repeat business and client referrals are the principal ways to success in real estate. Period.

Aug 23, 2019 03:26 AM #2
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

Great post on gaining trust ... all good points.  It has always been my goal with every client to build our relationship resulting in repeat business and consistent referrals. My business is now over 50% referral.

Aug 23, 2019 07:37 AM #3
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

It's so easy to get a feel for someone by what they post on blogs and social media--very important!  I would add with agents--get references as well !

Aug 24, 2019 02:17 PM #4
Harrison K. Long
HomeSmart, Evergreen Realty - Irvine, CA
REALTOR , GRI, Broker associate, Attorney

I like this important article.  We are helping and serving our friends and clients with hope and plans to earn their trust.

Aug 24, 2019 04:14 PM #5
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Pamela Cendejas

Second Self Virtual Assistance (928) 692-3235
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