Good morning Grant. The BARS system makes a lot of sense. Thanks. Enjoy your day!

Thanks for sharing Grnt!

The best way to create top performance in your sales team and staff is knowing what great performance for your organization looks like. Before you begin talking about standards you need to know and clearly communicate your organizational values and goals.

Good morning, Grant... so happy I don't need to do performance reviews of staff any more... but having done them for decades, I know that the key word from your title is "what matters."

Good morning, Grant - your post brought back more than a few memories.  A company that has a clear and simple message that is understood by all has a greater ability to achieve what really matters.  

I like the 5, 3 & 1 ratings.  Be honest and genuine!  Great blog...thanks for sharing!

Good morning Grant Schneider, great blog post for those who are thinking about or currently working as a team. It is important to hire individuals who share the same values. 

Thank you very much, Grant, for sharing your experience and your advice.

Communication is always key and those organizations that have solid communication will be in a better place to succeed.

Grant,

Another wonderful post, and I like your emphasizing this: only work with people who share your values. A

Grant no matter the positive spin you put on performance evaluations, I still hate doing them

Hi Grant Schneider,

Great blog as always.  I hope that those who manage people are followers of it. 

The four bullet points are very critical to the review process.

Love your post Grant!  If we are to hope for and expect results, we need to be able to communicate what we are looking for and have a way of measuring it. I like the BARS way!!

Morning Grant.

Wouldn't be nice, if all our agents/staff was given a high (BARS) and lived up to all of it.

Grant, I had that conversation with myself yesterday when returning from vacation.  Time to ramp up my business for the 4th quarter! 

I had a moment of insanity, thinking that I may need to hire another admin and actually attended a conference today on hiring! One of the key issues that was cited was that employers neglect to have a clear and concise job description. Therefore, they cannot measure performance because their staff doesn't know what they need to do to perform.

I can say that we are big on setting expectations - my executive assistant takes that bull by the horns all of the time! I set them and she makes sure they're carried out.

It can be hard to chat but well worth it. Still, it’s always best, in my experience, to be yourself first or something that represents your message and brand, Debe Maxwell, CRS :)

I try to keep it simple if I have anyone else to help me and just leave it with small parameters.

only work with people who share your values.

      YES !

Great communication with your staff is so important.  Many real estate agents don't understand that they need to communicate with staff, have goals and regular feedback sessions.  Thanks for a great article!

Hi Grant Schneider  . It amazes me how many companies put up with poor attitudes. I think that they are so afraid of lawsuits these days. I saw a pharmacy technician putting down an older woman who could not read the prescription on her bottle and asked for help. The technicican was nasty to her. It was so outrageous that I called the manager later that day who said that  he went back to speak with her and saw her doing the same thing to another woman. Did he fire her, no. He said that he  'wrote her up", whatever that means. Then today I complimented a super friendly woman at an office who was filling in for a woman who never smiles and looks miserable at her job. She just shrugged and said that there are no parameters set for how to greet people at this business.  Whoever answers the phone or greets you at a business sets the tone for the whole experience. Thanks for your thoughtful post. 

That brings back memories of my early days in business working for corporations. It was so tough for me because I liked to work at top speed, often out of the box, and my staff had a hard time keeping up. That's why I am now an independent broker.

This post needs to be read twice to get all of the great points made. One of the more significant problems in providing feedback is that too often it only happens when required as opposed to integrating it with ongoing performance conversations. Ideally, the actual performance assessment is a summary of earlier conversations.

Good morning Grant, great post on communication. Communication in every area of life is important, whether you're talking with a customer, your employees or your significant other.

Thanks so much for sharing.

great post.  

Good afternoon Grant Schneider ,

What an excellent post! So glad to see it featured..a wealth of information but the bottom line is always work with people who share your values.

Another great post ... so worthy of FEATURE!  Grant Schneider 

"only work with people who share your values"

Hi Grant.   More feature-worthy advice here. I too like the bottom line on this, re: values. And Dave's added suggestion of on-going dialog. Makes sense. 

Hi Grant:

There are lots of excellent points in your post...and great reasons for the features. Even though some of us are solo practitioners there is some important advice here about performance standards and expectations that apply to ourselves, but also the vendors we work with.

Jeff

Grant, you always share the best advice for business owners to ensure they succeed.

Grant, I would not have expected anything less from you than this fantastic post. Yes Yes Yes to working with people who have similar values. Having a niche as the "Land Specialist in LA" I have turned down working with people who have different value systems from mine and when I discovered it later I chose not to work with them again....Endre

Grant, I agree that great communication with your staff is so important. My broker is really good at communicating with her staff and our office meetings are excellent.