MEASURE AND COMMUNICATE WHAT REALLY MATTERS IN PERFORMANCE

Reblogger Roy Kelley
Real Estate Agent with Realty Group Referrals 16766

Well administered performance appraisals can create positive results such as:

  • Providing constructive feedback that improves productivity
  • Identifying training and development needs
  • Communicating expectations
  • Fostering commitment and common understanding
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Original content by Grant Schneider

The best way to create top performance in your sales team and staff is knowing what great performance for your organization looks like. Before you begin talking about standards you need to know and clearly communicate your organizational values and goals. It all starts there!

I have made this statement many times… only work with people who share your values. Specific values may be called out in performance goals such as a restaurant server acting in a way that creates a great guest experience. Values are very important and so are behaviors.

Behaviors involve how an employee should act and react and values play a big part in this. Of equal importance are the required deliverables. These are the results. Now how do we communicate this?

Let’s start with clear standards and goals and then do regular measurements. Many managers dread the words “Performance Appraisal.” Unfortunately, that attitude creates failed opportunities. A performance appraisal is a time to have critical conversations with an employee around behaviors and results.

Well administered performance appraisals can create positive results such as:

  • Providing constructive feedback that improves productivity
  • Identifying training and development needs
  • Communicating expectations
  • Fostering commitment and common understanding

These positive results will not happen by using standard appraisal forms. I have seen some forms used that have been borrowed from other organizations and they really don’t fit where they are being used. Then, too, how do you ensure that you have everyone evaluated without bias? Afterall, performance appraisals are used for raises and bonuses. How can you account for those who are strict raters vs. those who are lenient raters? Then there are raters who rate one question on an appraisal form and, based on their marks on that question, carry the same appraisal to every other question. We call that the Halo/Horns effect. There are many other examples. We can overcome these problems by using one of two systems that overcomes these difficulties.

b2ap3 large PerformanceAppraisal

Management by Objectives (MBO) - here the employee or team member helps set goals and objectives. This creates a dialog between the employee and the manager. The goals are not imposed but they still reflect the goals of the organization.

Behaviorally Anchored Rating Scale (BARS) – this method is used to overcome problems of rating forms by describing examples of desirable and undesirable behavior. When you clearly indicate behavior associated with each level of performance you help reduce some of the limitations with other appraisal methods. For example, a receptionist might have a BARS like this one:

Outstanding 5 – Positive and cheerful with visitors, completes project work independently.

Satisfactory 3 – greets visitors in pleasant manor, keeps workspace neat, transfers calls correctly.

Unsatisfactory 1 – uncomfortable with phone system features, makes frequent mistakes, cluttered disorganized desk

As you can see bars focuses the job behaviors and removes the interpretations bias of other rating forms. In many situations, you can have critical conversations about results when you use the BARS system.  For a similar post on our web site see COMMUNICATING STANDARDS AND DEVELOPING ACCOUNTABILITY.

Is your performance appraisal system not working? Would you like to change it?

Contact us to learn more

or call 914-953-4458.

 

Real estate expertise provided by Grant Schneider on ActiveRain

 

Business Coach - Strategic Plans - Sales and Marketing Coach

Grant Schneider- Personal and Professional business coachGrant Schneider - Leadership and Business Coach Creating Successful Business Outcomes

President Performance Development Strategies

- Business Coach

- Business Performance and Strategic Business Plans 

- Sales and Marketing Coach

- Organizational Effectiveness

- Time Effectiveness and Organization

914-953-4458, Armonk NY 10504 grant@pdstrategies.com

Visit my website www.pdstrategies.com for information on how you can obtain quantum leaps in your business performance.

Helping businesses go from "good to great"

 

Perfomance Development Strategies - Westchester NY

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Rainmaker
3,281,432
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

 only work with people who share your values.

 

      YES !

Sep 18, 2019 02:08 AM #1
Rainmaker
5,457,562
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Please be sure to leave comments at the original blog by Grant Schneider

Sep 18, 2019 04:11 AM #2
Rainmaker
3,036,492
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

A great choice in re blogs Roy. I do love the tips.

Sep 18, 2019 05:31 AM #3
Rainmaker
3,221,549
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Good Morning Roy Kelley,  Grant comes up with some great blogs in his field.  Thanks for pasting this one on.

 

Sep 18, 2019 06:40 AM #4
Rainmaker
25,484
Krystin Mitchell, CPA CFE
KLSM CPA Firm, PLLC - Houston, TX
I help clients resolve IRS tax matters

Good Morning Roy,

Thank you for reblogging this article. I absolutely agree with providing a positive but critical feedback system to increase productivity amongst team members.

Sep 18, 2019 08:47 AM #6
Rainmaker
5,457,562
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Maryland Women's Business Center:
Meet Your Legislators Networking Event
September 19, 5:30 - 7:30 p.m.
 
Learn how to advocate for increased funding and support of women-owned small businesses in Maryland. Register here.
Sep 18, 2019 09:29 AM #8
Rainmaker
5,457,562
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Evenings in Olde Towne:
The Fishermen Band
September 19, 6 p.m.
 
Folk/Rock/Reggae. Wind down the workday with great music in a casual, outdoor setting. Details here
Sep 18, 2019 09:29 AM #9
Rainmaker
1,964,467
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good afternoon Roy - thanks for the reblog.  I hope you have a great evening.

Sep 18, 2019 03:06 PM #10
Rainmaker
5,457,562
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Your feedback is always welcome and is very much appreciated.

Sep 19, 2019 05:54 AM #11
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