"The Bare Minimum."

By
Commercial Real Estate Agent with Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker AZ BR 528507000

I have this client, a wise curmudgeon. LOL, my favorite kind.
(Capricorn thing!)

He said something that resonated with me in a couple of recent deals:

 

"People will do THE BARE MINIMUM of what you ask.

And in 40 years of doing real estate deals, I have found that those people often get away with it because they feel you're already invested enough not to walk."

 

No Diggity.

 

One deal that closed this week, I broke my freshly manicured nail hauling 2 loads of trash to recycling just before my buyer-clients were coming in for the final walkthrough.

I was told seller was out. I had also reminded all to make sure ALL trash and debris was removed.

Because I have trust issues and a well-developed sixth sense, I checked earlier in the day. And had time to make the place look right for my peeps. Repeat clients who I want to retain forever.

 

 

 

 

 

 

 

 

 

 

Looks like they're good with me!

 

Another deal provisioned that AC be delivered in good working order. It has 6 registers in 3 office areas. ONLY ONE REGISTER was blowing air.

LA: "Seller said it's always been like that," and asked if that was a deal breaker.

(Are you #$%^&*KIDDING ME?)

Uh, YEAH? 

"Oh okay, let me get a guy out there."

'The guy' quickly discovered that those inop DUCTS had been disconnected from the registers. Easy fix, for someone willing to get off their butt and do it.


If you are someone who does the bare minimum, and gets away with it, congratulations.

You saved time and legwork.

HOWEVER. You also will eventually develop a reputation for inefficiency, and lose business.

To those who do more than the bare minimum.

 

Comments (17)

Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Candice - there are those who seem to expect others to pick up the slack...

Sep 22, 2019 10:11 AM
Candice A. Donofrio

Truth. Another saying from the old radio days:
"If you do a job 2x . . . it's yours."

Sep 22, 2019 10:15 AM
Michael Jacobs

True

Sep 22, 2019 10:28 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Candice,

Amen, Amen, Amen!  I intensely dislike those types, and you are right that many have let them get away with it.  I have to say, that we have been fortunate with our listings, we attracted owners who were conscientious of their properties.  On the buyer or tenant side, there were exceptions like the store in Beverly Hills that smelled moldy, but for the most part everyone was professional.  

a

 

Sep 22, 2019 10:16 AM
Candice A. Donofrio

A store in BH that smelled moldy. Eek! 

Sep 22, 2019 04:17 PM
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

I believe in "going beyond the call of duty" -- works for me.

However, some people just don't get it.  Like you I've had to pick up the "slack"

Sep 22, 2019 10:18 AM
Candice A. Donofrio

More than ever lately!

Sep 22, 2019 04:17 PM
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg Real Estate

I can't believe we had the same problem basically at Fridays closings! The seller left furniture that the buyer did not want. How many times can you say did not want in an email.

Sep 22, 2019 12:16 PM
Candice A. Donofrio

I never set up Friday closings for that reason. Something goes sideways and now you're waiting the weekend . . . 


And don't get me started on poor communication. LOL

Sep 22, 2019 04:19 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Those bare minimum people will fall by the wayside while you forge ahead of them - and deservedly so.

Sep 22, 2019 02:21 PM
Candice A. Donofrio

Yeap. Some of them exist to send me business. LOL

Sep 22, 2019 04:19 PM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Candice- the bare minimum people have been around a long time and I suspect they will continue to be around. In a fair world, the people who gave just the bare minimum would receive just the bare minimum. 

Sep 22, 2019 06:39 PM
Candice A. Donofrio
Well said. But karma is a patient gangster!
Sep 22, 2019 06:53 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

 Good evening Candice A. Donofrio ,

I loved your post! Oh how many times I've worked  with the bare minimum agents who rankle me no end! I do believe in karma and many are gone now as they did not receive repeat business and always had to clamor for new business. I love  your comment Karma is a patient gangster..so true! LOL!!

Sep 22, 2019 07:44 PM
Candice A. Donofrio

LOL! Yes maam! It's all a matter of time.

Sep 23, 2019 09:51 AM
Kris Collis, Associate Broker
Smart Way America Realty - East Stroudsburg, PA
Professional Results you Expect 570-801-5525

Great post, Candice. It's all about the service.  An agent has the opportunity to stand out from the fray by their service.  It's what separates those that go the extra mile from impersonal conglomerates, banking on technology not service to win buyers and sellers. Posts like this show why the service-oriented professional will always have the edge.

Sep 22, 2019 10:20 PM
Candice A. Donofrio

In a small town especially, consumers will remember how hard their person needed to work because the other person didn't. Good for one, not good for the other.

Sep 23, 2019 09:52 AM
Brian England
Vacasa - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Those words are so true!  I think that is why people that do much more than the bare minimum are respected so much more.

Sep 23, 2019 09:24 AM
Candice A. Donofrio

They get dumped on a bit more but yeah, they are appreciated by those who matter.

Sep 23, 2019 09:53 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Excellent message Candice! These types are in the same category of the ones that cry in listing appointments to get to the seller's emotions because they are unable to pay their mortgage due to lack of motivation and/or skill. I practice the Realtor for Life business model.

Sep 23, 2019 11:49 AM
Candice A. Donofrio

Ha, yep. A few years back a client called me on a Sunday and in conversation found out that my husband had passed months before. He said OMG, I've talked to you several times, you seemed fine. Well I come from show business, LOL I know how to act.

Sep 23, 2019 01:47 PM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Hey Candice,
Those who do the bare minimum are good for those who don't because, eventually, they suffer loss of business to those who always do whatever it takes... like YOU! 

Sep 23, 2019 11:49 AM
Candice A. Donofrio

Having to go to CVS for nail glue pissed me off. LOL

Sep 23, 2019 01:48 PM
Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Hey Candice A. Donofrio I recently ran into a younger person that did such a minimal job - beyond minimal in my book. I just don't get it.....either do it extremelly well or don't bother to even start. Guess I got that thinking  from my folks for which I'm grateful.

Sep 23, 2019 04:13 PM
Candice A. Donofrio

Yeah the young'uns are really lost. Not all, but the ones that are,  doozies!

Sep 23, 2019 04:41 PM
J.R. Schloemer, CRS
Kentucky Select Properties - Louisville, KY

Reminds me about the time I had to take a trailer of trash out of the second attic the seller had. Discovered this during the walkthrough. The bad part about it all was dual agency came into play in this scenario. Either way, I had to take care of things.

Sep 24, 2019 06:37 AM
Candice A. Donofrio

You dealt with it without excuse! Stuff happens; it's how we respond that makes the difference.

Sep 24, 2019 06:50 AM
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

There is (at least) one agent in this market who does the bare minimum and doesn't like to be inconvenienced with phone calls or texts re: questions about his listings. And he refuses to present offers on the weekends. How does he stay busy?  I feel like this type of agent just spews a lot of bs to the client.

Oct 01, 2019 02:14 PM
Candice A. Donofrio

Agree, and/or the agent and client are familiar with each other. . . or the client doesn't care either. 


I will answer questions about my listings any time during business hours! If I'm awake, I'll talk. I'm pretty useless asleep! LOL

Oct 01, 2019 04:00 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Candice:

Our clients expect, and deserve, far more than the bare minimum. And isn't that true in life in general?

Jeff

Oct 02, 2019 06:10 PM
Candice A. Donofrio
Oh yes. And absolutely.
Oct 02, 2019 06:20 PM
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Flower Mound, TX
Selling Homes Changing Lives

Candice A. Donofrio - There is no excuse for doing the bare minimum. When encountering someone face-to-face with that attitude I just have to think of them as a cartoon character that isn't really in touch with reality. I may silently pray for them or change the channels in my head and just do the right thing because they are unable to function as a normal human being. Not judging is hard to do. 

Oct 05, 2019 02:37 PM
Candice A. Donofrio
❤❤❤ let's make that a bucket list item
Oct 09, 2019 11:01 AM
Candice A. Donofrio
You're a better person than I because I freely admit I will judge that crap! LOL
Oct 05, 2019 02:39 PM
Patricia Feager, MBA, CRS, GRI,MRP

Candice A. Donofrio - I seriously doubt that I'm a better person than you. I'm no saint. By the way, I love how you talk via your blog posts. If we met up for lunch you would have me rolling on the floor laughing! 

Oct 05, 2019 05:14 PM
Mimi Foster
Falcon Property Solutions - Colorado Springs, CO
Voted Colorado Springs Best Realtor

I have been known to paint garages, haul trash, hire junk removal, fix leaking faucets, get HVAC people out there at the last minute, etc., etc., etc., to make sure a deal gets to the closing table. I am often shocked at other agents who are non-chalant about the deal and only care about getting their check. Can't imagine there's ever a time you do the bare minimum. Not in your wheelhouse. 

Oct 09, 2019 10:56 AM
Candice A. Donofrio
Never. Breaking my fresh nail pissed me off though let me tell ya! LMAO
Oct 09, 2019 11:01 AM
Mimi Foster

Right? We pay good money for that . . . stuff LOL

Oct 09, 2019 11:10 AM

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