"The Bare Minimum."

By
Real Estate Broker/Owner with Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker AZ BR 528507000

I have this client, a wise curmudgeon. LOL, my favorite kind.
(Capricorn thing!)

He said something that resonated with me in a couple of recent deals:

 

"People will do THE BARE MINIMUM of what you ask.

And in 40 years of doing real estate deals, I have found that those people often get away with it because they feel you're already invested enough not to walk."

 

No Diggity.

 

One deal that closed this week, I broke my freshly manicured nail hauling 2 loads of trash to recycling just before my buyer-clients were coming in for the final walkthrough.

I was told seller was out. I had also reminded all to make sure ALL trash and debris was removed.

Because I have trust issues and a well-developed sixth sense, I checked earlier in the day. And had time to make the place look right for my peeps. Repeat clients who I want to retain forever.

 

 

 

 

 

 

 

 

 

 

Looks like they're good with me!

 

Another deal provisioned that AC be delivered in good working order. It has 6 registers in 3 office areas. ONLY ONE REGISTER was blowing air.

LA: "Seller said it's always been like that," and asked if that was a deal breaker.

(Are you #$%^&*KIDDING ME?)

Uh, YEAH? 

"Oh okay, let me get a guy out there."

'The guy' quickly discovered that those inop DUCTS had been disconnected from the registers. Easy fix, for someone willing to get off their butt and do it.


If you are someone who does the bare minimum, and gets away with it, congratulations.

You saved time and legwork.

HOWEVER. You also will eventually develop a reputation for inefficiency, and lose business.

To those who do more than the bare minimum.

 

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Topic:
Real Estate Best Practices
Groups:
Bartender, Make it a Double

Spam prevention
Show All Comments
Rainmaker
3,360,748
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Candice - there are those who seem to expect others to pick up the slack...

Sep 22, 2019 10:11 AM #1
Rainmaker
4,488,190
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Candice,

Amen, Amen, Amen!  I intensely dislike those types, and you are right that many have let them get away with it.  I have to say, that we have been fortunate with our listings, we attracted owners who were conscientious of their properties.  On the buyer or tenant side, there were exceptions like the store in Beverly Hills that smelled moldy, but for the most part everyone was professional.  

a

 

Sep 22, 2019 10:16 AM #2
Rainmaker
469,924
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

I believe in "going beyond the call of duty" -- works for me.

However, some people just don't get it.  Like you I've had to pick up the "slack"

Sep 22, 2019 10:18 AM #3
Rainmaker
1,543,330
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg IL Real Estate

I can't believe we had the same problem basically at Fridays closings! The seller left furniture that the buyer did not want. How many times can you say did not want in an email.

Sep 22, 2019 12:16 PM #4
Rainmaker
1,543,627
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Those bare minimum people will fall by the wayside while you forge ahead of them - and deservedly so.

Sep 22, 2019 02:21 PM #5
Ambassador
3,899,360
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Candice- the bare minimum people have been around a long time and I suspect they will continue to be around. In a fair world, the people who gave just the bare minimum would receive just the bare minimum. 

Sep 22, 2019 06:39 PM #6
Rainmaker
3,830,515
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

 Good evening Candice A. Donofrio ,

I loved your post! Oh how many times I've worked  with the bare minimum agents who rankle me no end! I do believe in karma and many are gone now as they did not receive repeat business and always had to clamor for new business. I love  your comment Karma is a patient gangster..so true! LOL!!

Sep 22, 2019 07:44 PM #7
Rainmaker
60,664
Kris Collis, Associate Broker
Smart Way America Realty - East Stroudsburg, PA
Professional Results you Expect 570-507-7510

Great post, Candice. It's all about the service.  An agent has the opportunity to stand out from the fray by their service.  It's what separates those that go the extra mile from impersonal conglomerates, banking on technology not service to win buyers and sellers. Posts like this show why the service-oriented professional will always have the edge.

Sep 22, 2019 10:20 PM #8
Rainmaker
2,579,739
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Those words are so true!  I think that is why people that do much more than the bare minimum are respected so much more.

Sep 23, 2019 09:24 AM #9
Ambassador
2,224,256
Wanda Kubat-Nerdin - Wanda Can!
Prado Real Estate South - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Excellent message Candice! These types are in the same category of the ones that cry in listing appointments to get to the seller's emotions because they are unable to pay their mortgage due to lack of motivation and/or skill. I practice the Realtor for Life business model.

Sep 23, 2019 11:49 AM #10
Rainmaker
1,329,187
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Hey Candice,
Those who do the bare minimum are good for those who don't because, eventually, they suffer loss of business to those who always do whatever it takes... like YOU! 

Sep 23, 2019 11:49 AM #11
Ambassador
2,877,171
Anna Banana Kruchten - Phoenix Homes Sales
Phoenix Property Shoppe - Phoenix, AZ
603-380-4886

Hey Candice A. Donofrio I recently ran into a younger person that did such a minimal job - beyond minimal in my book. I just don't get it.....either do it extremelly well or don't bother to even start. Guess I got that thinking  from my folks for which I'm grateful.

Sep 23, 2019 04:13 PM #12
Rainer
239,572
J.R. Schloemer, CRS
Kentucky Select Properties - Louisville, KY

Reminds me about the time I had to take a trailer of trash out of the second attic the seller had. Discovered this during the walkthrough. The bad part about it all was dual agency came into play in this scenario. Either way, I had to take care of things.

Sep 24, 2019 06:37 AM #13
Rainmaker
522,024
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

There is (at least) one agent in this market who does the bare minimum and doesn't like to be inconvenienced with phone calls or texts re: questions about his listings. And he refuses to present offers on the weekends. How does he stay busy?  I feel like this type of agent just spews a lot of bs to the client.

Oct 01, 2019 02:14 PM #14
Ambassador
4,012,112
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Candice:

Our clients expect, and deserve, far more than the bare minimum. And isn't that true in life in general?

Jeff

Oct 02, 2019 06:10 PM #15
Rainmaker
2,036,474
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Fort Worth, TX
Selling Homes Changing Lives

Candice A. Donofrio - There is no excuse for doing the bare minimum. When encountering someone face-to-face with that attitude I just have to think of them as a cartoon character that isn't really in touch with reality. I may silently pray for them or change the channels in my head and just do the right thing because they are unable to function as a normal human being. Not judging is hard to do. 

Oct 05, 2019 02:37 PM #16
Ambassador
800,980
Mimi Foster
Falcon Property Solutions - Colorado Springs, CO
Voted Colorado Springs Best Realtor

I have been known to paint garages, haul trash, hire junk removal, fix leaking faucets, get HVAC people out there at the last minute, etc., etc., etc., to make sure a deal gets to the closing table. I am often shocked at other agents who are non-chalant about the deal and only care about getting their check. Can't imagine there's ever a time you do the bare minimum. Not in your wheelhouse. 

Oct 09, 2019 10:56 AM #17
Show All Comments

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?

Rainmaker
720,439

Candice A. Donofrio

928-201-4BHC (4242) call/text
Ask me a question
*
*
*
*
Spam prevention

Additional Information