If I had to pick a number one sore spot between Realtors and Originators it would be missed deadlines (closing dates). Technology has cut down the time it takes to close a loan, but an incomplete application is still the number one pipeline stopper. An incomplete application can stop a loan at set up and it can stop the loan at underwriting, depending on the company's turn times you may have already lost 4 days! Think about how many times you've had to push the closing back one or two days....
I've talked to borrowers on the Retail lending side and they usually have no clue how to complete an application in its entirety, with everything online there is no one to guide them through the process. The good news is an experienced processor can help with this, make sure your processor goes over that application before it goes live. Sounds simple, but not so much when you're busy trying to generating additional business.
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Underwriter/Training and Development Coach