🎵 Handle With Care 🎵

By
Real Estate Broker/Owner with Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker AZ BR 528507000

Handle With Care.

 

Sigh. So, there's this guy. Sweet, cool guy, runs a cleaning business with his male partner. Delivers value in the quality of the work. Shows up on time, gets it done.

 

One problem, and it's been chronic.

 

 
WITHOUT FAIL, the partners ARGUE during the job. They bitch and moan like a really unhappy married couple--and they seem oblivious to the fact that they are not alone.

 

NO Bueno.

 

He's been asking when they can come back for next service, and I've been putting it off.

 

I conduct a lot of my counseling sessions via chat. The client cannot see my face, nor hear my voice. And I can't EVEN tell you how often clients pop in to chat with me because they 'love my energy' and provide feedback that 'something about me makes them feel better'.

 

Even over thousands of miles. Energy works like that.

WE KNOW THIS.

Look at the relationships we build here, with folks we have never met in real!

 

My primary objective is to care. Initiate a healing/improving process.With honor, humor, kind words, an expression of appreciation for their presence on this planet.

That means joyfully toil, with a big virtual hug and smile, to lift the mood and send them away with a full heart. Which means I must have one. Then THEY can find their connection to Source and the solutions to their issues.

You can't unless you're still, calm and open.

 

In real estate, this works just as well. I'm gonna disarm you, so we can get past any awkwardness and get it done.

 

In radio, we call it 'a smiling voice'.

 

Agents are SO SELF IMPORTANT, especially in CRE!

It's hilarious. And I'm not letting it go!

 

[deep serious voice] "Hello, this is John Brown from Realty . . ."

HEYYYY, JOHN, how are you? How can I help you this fine day?

[lightening up, I feel it] "Well hello Candice, thank you, how are you?"

OMG JOHN, I'm pretty sure it's illegal to be this good in some states! Hahahahaha!

"Ahahahaha! Okay, here's what I got . . ."

 

Now John The Serious has been 'tenderized'.

 

It doesn't take much to  joyfully toil.  You don't work less diligently when you breathe, smile, relax and enjoy. It just feels better!

 

The alternative could be lost business . . .

 

 

 

🎵Reputations changeable

Situations tolerable

Baby, you're adorable

Handle me with care🎵

 

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Rainmaker
785,101
Nick Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtor, Philly Main Line

Love this post, always better to approach life with a touch of humor, just know when empathy is needed rather than humor, but so agree, we need to put people at ease. Maybe your guys need your service more than you need theirs.

Oct 07, 2019 05:18 PM #1
Rainmaker
1,447,447
Kat Palmiotti
406-270-3667 (MT), 914-419-0270 (NY), Broker in NY with Grand Lux Realty and in MT with (coming soon!) - Kalispell, MT
The House Kat

I totally agree. Sending positive energy out can reap HUGE rewards. Keep that smiling voice going! 

Oct 07, 2019 06:29 PM #2
Ambassador
2,224,989
Wanda Kubat-Nerdin - Wanda Can!
Prado Real Estate South - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Fantastic post Candice that gets to the heart of happily working together. Years ago, I was a graphic designer for a couple who owned a print shop. They argued, yelling, screaming at times in their office, which had a false ceiling, so everything was heard by all. Most of the employees left through the revolving door system because the owners refused to acknowledge the problem. Glad to be right here, right now!

Oct 07, 2019 06:50 PM #3
Ambassador
3,901,560
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Candice- such a simple thing to do you have to wonder why it's not done more often. Sometimes it just takes a smile and BAM! you've won them over. 

Oct 07, 2019 07:43 PM #4
Rainmaker
2,581,961
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I am sure that everyone is in a better place after you joyfully toil in their lives!

Oct 08, 2019 06:24 AM #5
Rainmaker
3,636,314
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Candice. Humor is certainly essential in my world too. I enjoyed this.

Oct 08, 2019 06:53 AM #6
Rainmaker
4,491,482
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Candice,

We taught our receptionist to smile before she answered the phone..It makes a huge diffence...

Here is a bit of Pharell Williams for you...

It might seem crazy what I'm 'bout to say
Sunshine she's here, you can take a break
I'm a hot air balloon that could go to space
With the air, like I don't care baby by the way

Huh, because I'm happy
Clap along if you feel like a room without a roof
Because I'm happy
Clap along if you feel like happiness is the truth
Because I'm happy
Clap along if you know what happiness is to you
Because I'm happy
Clap along if you feel like that's what you wanna do!

A

Oct 08, 2019 07:19 AM #7
Ambassador
802,011
Mimi Foster
Falcon Property Solutions - Colorado Springs, CO
Voted Colorado Springs Best Realtor

So friggin' true! I quit a real estate office because the husband was the managing broker and the wife was the office manager. On my "exit interview" I told him the big part of why I was leaving was that I was paying a lot of money every month to have a luxury office, only to have to close the door because of the bickering that could always be heard between husband and wife. He said, "What do you expect from a red-headed Irishman and a hot-blooded Italian?" I said, "I expect you to keep it at home!"

But all the time, a smile in your voice can often change the demeanor of the person who can't even see your face.

Oct 08, 2019 10:47 AM #8
Rainmaker
3,362,427
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Candice - No bueno.  Well, something like that.  It's all about the right connections as well as the right vibe.  

Oct 08, 2019 11:05 AM #9
Ambassador
2,878,959
Anna Banana Kruchten - Phoenix Homes Sales
Phoenix Property Shoppe - Phoenix, AZ
603-380-4886

This is so my cup of joyful Candice A. Donofrio ! What a insightful post! Living life (which is business) with joy! It has worked for me for years!

Oct 08, 2019 03:37 PM #10
Rainmaker
1,235,062
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Like Anna Banana Kruchten - Phoenix Homes Sales ... your post provided me an instant lift, Candice A. Donofrio.  Plus ... I'm probably showing my age, but who can NOT smile when you hear the voices of the Traveling Wilburys??? 

Simply ... thank you!

Gene

 
Oct 10, 2019 11:56 AM #11
Rainmaker
2,772,745
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

You can never really overestimate the need to be careful in what you do and really keep your integrity.

Oct 10, 2019 09:20 PM #12
Rainmaker
631,607
Debra Leisek
Bay Realty,Inc Homer Alaska - Homer, AK

They probably don't even know how much they do this.... maybe you should tell them in a kind and charitable way.....with a little Italian Humor

Oct 10, 2019 11:17 PM #13
Rainmaker
1,698,206
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker and Attorney Licensed in DC, MD, VA,

Thanks for reminding us of how important a voice and enthusiasm are - can't imagine having someone in the house to clean having an argument - I can do that myself - without paying someone else! 

Oct 11, 2019 05:05 AM #14
Rainmaker
422,128
Steffy Hristova
HomeSmart Elite Group Tempe AZ Tel: 480-966-9353 - Tempe, AZ
Tempe AZ Realtor - Your Home Close to Your Work!

Hi Candice, I like that concept of a "smiling voice". I am smiling as I am writing this comment. Great essay!

Oct 11, 2019 08:50 AM #15
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Candice A. Donofrio

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