☠️ It's Your Attitude. ☠️

By
Commercial Real Estate Agent with Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker AZ BR 528507000

I was at the mothership yesterday. Yeah, the nail salon.

I need help.

My tech Angiebaby is just so good.

 

She is like real estate people should be.

 

On time, communicative, pleasant with a great sense of humor, reads people really well . . . anticipates what you want, and delivers it.

 

(My Capricorn sista!)

 

Anyhoo, here I am getting blinged out for a Halloween thing this weekend . . . just us two, no one else manning the shop.

 

Lady walks in, with a condescending and entitled vibe we could both IMMEDIATELY feel.

 

"MANI PEDI!" she declared, as if giving a military directive.

 

I have my back to her. I felt the brittle, gristly energy whack me upside the back of my head! My eyes get big. 

 

Angie is sweet. "I don't have any availability today. But we can make an appointment. 9 am tomorrow?"

 

"YOU HAVE NOTHING TODAY? NEVER MIND!"

 

And out the door she goes.

 

Angie tells me, "I could have fit her in. But it was her attitude. I knew if I put her off till tomorrow, she would go somewhere else."

 

I told her, that's exactly what I would have done.

 

We have challenges galore running our businesses. One thing we DO NOT NEED is someone with an attitude peeing on our 3 minute eggs.

 

It's about respect. And positivity. No joy stealing allowed!

 

If you're the type to demand, condescend, rigidly require others to fit into your box . . .

 

Don't be surprised when the world erects boxes of its own

with you on the outside . . . 

 

🎶 You gotta learn to be positive, it's your only chance
You mustn't be so defensive, you gotta join in the dance
But it isn't your dancin' that you've gotta improve
Ooh, it's your attitude 🎶

 

Comments (42)

Jane Peters
Home Jane Realty - Los Angeles, CA
Los Angeles real estate concierge services

Ooh very timely. I had someone call yesterday who wanted an agent to help her rent some of her units. I could tell immediately by her attitude  that this was not going to be easy. I was supposed to call back. I didn't. We don't need that kind of negativity in our lives.

Oct 23, 2019 02:10 PM
Candice A. Donofrio

Funny you'd mention that! LOL LAST YEAR a lady called wanting me to rent her building, I knew I would not work with her, sent her a nice note saying 'I'm not your gal' and gave 3 others to call. She CONTINUED to call me for months, thinking she could order me to work with her. Then it quieted down, and TODAY she called again. She's blocked and it all goes to VM. People like that just don't get the word NO.

Oct 23, 2019 02:21 PM
Mike Frazier
Carousel Realty of Dyer County - Dyersburg, TN
Northwest Tennessee Realtor

That is the norm for the world we live in now and no I would have done the same thing your "capricorn sista" did!

Oct 23, 2019 02:39 PM
Candice A. Donofrio

Indeed! Divalicious! LOL
A bit harder in person . . . why I love a home office. One of my curmudgeonly clients wants a house 'near me' and I told him there's one on my street, but if you were my neighbor and you thought you could come to my door and yell, I'd have to shoot you. LOL he said can you hit the broad side of a barn? Yep! My husband taught me! "Oh S#it! Can't live on your street!" 

Oct 23, 2019 03:02 PM
Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Girl you're speaking my capricorn language! I was at the mothership yesterday and oh yea, there was an energy smak down with somebody that walked in with a bad attitude. She left in a huff.  We just looked at each other  - and laughed!!! Some folks are total drama queens or kings and it's hard for them to find the appropiate queendom or kingdom LOL!! Every one pulls up the moat!!

Oct 23, 2019 03:28 PM
Candice A. Donofrio

That's hilarious! Must be something in the air, or at least the activating fluid! LOLLL!
I came in one day, asked for an appointment for the following week and she was so lovely, wrote me a card and told me bring cash or a check, no CCs, and on the move! 
I would never walk into any decent establishment and expect an exceptional tech to NOT be slammed! If they are twiddling their thumbs, they're 'probably not so good'!

Oct 23, 2019 03:35 PM
Liz and Bill Spear
RE/MAX Elite 513.520.5305 www.LizTour.com - Mason, OH
RE/MAX Elite Warren County OH (Cincinnati/Dayton)

Classic!!!!

Oct 23, 2019 05:09 PM
Candice A. Donofrio
🤣😂🤣😂
Oct 23, 2019 05:16 PM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Candice- I don't do arrogance and clearly that almost-customer was.  Good for Angie!!!!

Oct 23, 2019 06:34 PM
Candice A. Donofrio
It was weird, because I felt that tude just come at me from 15 feet away! She did too.
Oct 24, 2019 06:02 AM
Andrea Bedard
Thompson Company, REALTORS® 240.593.2860 - Silver Spring, MD
Fluent in German and Real Estate * M.A. ABR ASP

Love it Candice! I just recently posted in a comment somewhere that at this stage of my life, I just do not want to surround myself with people who have a bad attitude and/or vibe. It took me a long time to learn that it's really just not worth the headache, the time suck, the aggravation, the ... I am choosing positivity, and kindness, and respect instead. The quality of my life has improved dramatically. 

Well done Angie! 

Oct 23, 2019 07:29 PM
Candice A. Donofrio
Yeah Angie's the bomb!
I've been discriminating about who I take for a long time. My husband used to say someday you're going to run out of people to fire. I said it hasn't happened yet.🎃
Oct 24, 2019 06:01 AM
Richard Iarossi
Coldwell Banker Residential Brokerage - Crofton, MD
Crofton MD Real Estate, Annapolis MD Real Estate

Candace, It doesn't take long for bad attitude to show through. I'm glad she didn't just accept it. Sometimes people need to get pushback.

Oct 23, 2019 07:36 PM
Candice A. Donofrio
Yep, or cold shoulder.
Oct 24, 2019 06:00 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Some people give off vibes that you just KNOW you can't deal with.

My husband used to build custom homes. We met with a prospect one evening and after looking at his plans and talking for an hour or so my husband said we weren't interested in building his house. He blew up! He said "You have to build my house. I'm a doctor!"

We said no and left - and all I could think was that I felt sorry for his patients!

Oct 23, 2019 08:26 PM
Candice A. Donofrio
LMAO, you're talking the one demo I gotta have a real good reason to work with. Doctors so often breathe rarefied air, and for some reason think real estate people are beneath them. Pretty funny though! And yeah his patients are probably worse for the treatment.
Oct 24, 2019 06:00 AM
John Henry, Florida Architect

Pretty infuriating. I have seen plenty of this.  Marte Cliff 

Oct 24, 2019 12:51 PM
Kris Collis, Associate Broker
Smart Way America Realty - East Stroudsburg, PA
Professional Results you Expect 570-801-5525

Candice A. Donofrio Excellent post about making choices who we work with.  All the more reason that real estate must remain independent contractor status.  No boss assigning clients to you.  It's totally the decision of the individual agent who they choose to work with and just as importantly, who they decline to work with.

Oct 24, 2019 12:06 AM
Candice A. Donofrio
The 'no column' is pretty important!
Oct 24, 2019 05:56 AM
Brenda Mayette
Miranda Real Estate Group, Inc. - Glenville, NY
Getting results w/ knowledge & know-how!

Great post Candice A. Donofrio !!  It's much easier to simply be nice...!  And I love the power that each of us has to be able to "vote no" to dealing with some of the attitudes in the world.  Have a great day. 

Oct 24, 2019 04:52 AM
Candice A. Donofrio
You too lovely! 👍
Oct 24, 2019 05:56 AM
Gordon Crawford
Gordon Crawford Home Selling Team - Morristown, NJ
Your Morris County Specialist!

Great post Candice!  I think we have all experienced that demanding client that has no consideration for anyone else.  I try to stay focused on positive energy and clients.

Oct 24, 2019 05:34 AM
Candice A. Donofrio
The cool thing about raising our vibes is that it's pretty easy to get rid of people like that. 🙏
Oct 24, 2019 05:55 AM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Wow Candice,  Interesting post and have to wonder about some people and their attitude that they have.

 

Oct 24, 2019 09:04 AM
Candice A. Donofrio

Folks take themselves WAYYY too seriously these days.

Oct 24, 2019 09:13 AM
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

Loved reading this post ... life is so much about attitudes - good and bad. I choose good.  A bad attitude can be spotted a mile away ... and I don't need that negativity in my world of positivity!  Angie is the Bomb! So are YOU Candice A. Donofrio 

Oct 24, 2019 09:51 AM
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

AWWWW! Thank you DD!

Oct 24, 2019 09:53 AM
Theresa Akin
CORPUS CHRISTI REALTY GROUP - Corpus Christi, TX

In my former 'hair career" days, this brought to mind, I had only been in the hair business a few months. I was in between customers and member of the 'female species with attitude' walked in past the receptionist straight to my chair. "You need to do my hair and we only have 30 minutes." Told her sorry but my next customer will be here any minute. The other stylists just looked and asked if I knew who it was and I replied I did, but my next customer would be here any minute. She did a 180* and walked out in a huff. I left after she did and went home. It was later in the day and she had that attitude. Evidently, she'd never been turned down before. Couple of the others would tolerate her behavior. not me. Have done the same in this career and would do it again. 

Oct 24, 2019 10:49 AM
Candice A. Donofrio

LOL! Good on you! Entitlement will get you NOWHERE with me! And coming from show business,
"Don't You Know Who I AM" is even worse.
Story. I was doing a live remote at a furniture store in Palm Springs. Cameron Mitchell (OLD actor 'High Chaparral') was a friend of the store owner and wanted the mic. Then he wouldn't shut up on a :60 cutaway. I cute-ly got the mic back and segued out of the break. He went BALLISTIC, DEMANDING I be fired, went to the station owner. Who told him I did exactly the job he hired me for and he needed to stand down. We had lots of crazy 'B list celebs' back in those days and of course they're everywhere now too!

Oct 24, 2019 11:12 AM
John Henry, Florida Architect
John Henry Masterworks Design International, Inc. - Orlando, FL
Residential Architect, Luxury Custom Home Design

the tude can make or break a relationship.  in the service businesses we tend to accommodate everyone but can also refuse to work with those who are oppressive.  a fine line as the tudester could mean big biz.   Never heard that Kinks song either!  cool

Oct 24, 2019 12:50 PM
Candice A. Donofrio
You never heard The Kinks Attitude?
Such a great tune!
Oct 24, 2019 12:57 PM
M.C. Dwyer
Century 21 Showcase REALTORs - Felton, CA
MC Dwyer-Santa Cruz Mountains Property Specialist

Comment #22, your reply, and his reply!    ROFLMAO!

Life is too short!    Like you said,  "If you're the type to demand, condescend, rigidly require others to fit into your box . . .

 

Don't be surprised when the world erects boxes of its own

with you on the outside . . . "

Oct 24, 2019 02:27 PM
Candice A. Donofrio
Our Counselor S is extremely quick on the draw! 😉
Oct 24, 2019 02:40 PM
Nick Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtor, Philly Main Line

Good for Angiebaby, and like anything you have to be selective with who you decide to do business with.

 

Oct 25, 2019 12:46 AM
Candice A. Donofrio

Client selection = the #1 risk reduction tool!

Oct 25, 2019 06:14 AM
Leanne Smith
Dirt Road Real Estate - Golden Valley, AZ
Relocation to NW AZ with elbow room & more freedom

Zig Ziglar said "attitude is a habit of thought." As we become older and hopefully wise we are better equipped to deal with negative attitudes.  Good post and thanks for sharing.

Oct 25, 2019 05:43 AM
Candice A. Donofrio

Thank you!

Oct 25, 2019 06:15 AM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

I have to say this was a lesson I had to learn. I used to think i could help everyone. I used to think i had to take every person as a client who wanted to work with me. Then i met the worst customer on the planet. he was so mean, nasty and rude and took up all my time. I cut him loose and it felt good. I had twice as much time and 1 million times less stress. I began to practice it more often and now i chose who i want to work with every day.

Oct 25, 2019 04:37 PM
Candice A. Donofrio
You're far more easy-going than I am. From my past businesses, I have always known that I could not help everyone. I did not care to help everyone. The truth is that none of us is for everyone, and yeah, there's a butt for every saddle. If you can't refer them to the right fit, let them find it. Good for you and good for them!
Oct 25, 2019 06:09 PM