Sometimes The Internet Is Right

Real Estate Agent with RE/MAX Elite 513.520.5305 SAL.2002007747

lie much?subtitle:

"Goose, I've Lost That Trustin' Feeling....ooooh waaaaahhhhhh ohhhh"

Once upon a time reputations were communicated word of mouth. 

Needed a service?  You either leafed through the Yellow Pages or talked to friends and neighbors and their input helped you decide where to go.

If who they recommended lived up to the promised service, the business gained a customer for years and years..

My dad went to the same mechanic for years.

My dad and two brothers went to the same barbershop for years.  Matching buzzcuts on a Saturday morning and repeat as needed :)

That mechanic and barber were trusted.

Flash forward some decades and some things are a bit different.

Any Yellow Pages delivered to our home goes in the recycling bin within minutes.

If I trust your business, I'll keep coming back.

If I lose that trust, I'm gone.

When a company gives me pause, it's not like the old days where you couldn't readily check what you we're being told.

Now?  A few keystrokes and I can find others with the same experience.  While you can't always trust the Internet for the straight scoop, there are times the information is on point.

Over the last couple of years I've been slowly losing faith in the service department of our local dealership.  I've kept going there because we'd purchased the extended service before our warranty ran out (and before I had reason to lose trust).  Ultimately it's a combination of dissatisfaction with design issues (whatttttaaaaa ya mean a clogged drain floods the compartment with the expensive electronics??...the Internet confirms the manufacturer settled a class action suit for the defect), quality control (we've had the same issue "fixed" multiple times...and oh yeah, the Internet confirms it's a well known issue), lack of expertise (when the customer has to provide the information (from the Internet) that there's a a known problem when the car is parked on a slant, it's all adding up.

The final straw is an issue I shouldn't be having and a quote for thousands of dollars.

The trust is gone.  The dealership is out.

There are alternatives. 

Independent shops.  And while I know to take Internet reviews with a grain of salt, I've got two solid candidates to replace my dealership.  It's time to find out if those bolts are really frozen, or just a case of an "easy" way to bring a bunch of my money into the dealership's bank account.

The moral of this story? 

Being a consumer impacts how I know to take care of my home buyers and sellers.

If I make a promise, I'm going to live up to it.

If a friend recommended me to them, I'm going to make sure their friend never looks bad for recommending me.

Bottom line, I never want my clients to lose that trustin' feeling....

Serving Greater Cincinnati home buyers and sellers,

Bill of Bill & Liz aka BLiz

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Serving Warren County Ohio & Adjacent Areas


The Liz Spear Team of RE/MAX Elite
Elizabeth Spear, ABR, CRS, Ohio License SAL.2002007747

William (Bill) Spear, CRS, Ohio License SAL.2004011109  Kentucky 77938
Ask for us by name if you visit the office!

EHO Two locations: Lebanon & Mason, OH
Bill Direct:  513-520-5305
Liz Direct: 513-265-3004     
Fax: 866-302-8418


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Michelle Cherie CarrCrowe Just Call...408-252-8900
Get Results Team...Just Call (408) 252-8900! . DRE #00901962 . Licensed to Sell since 1985 . Altas Realty - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

Thanks for sharing this. I like this, "If a friend recommended me to them, I'm going to make sure their friend never looks bad for recommending me."

Oct 23, 2019 10:45 PM #1
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good morning Bill. People will do business with peoply the respect and trust. Lose it and they move on! Enjoy your day.

Oct 24, 2019 04:45 AM #2
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Bill(and Liz too) - often difficult to gain but so easy to lose.  Ah, trust...  

Oct 24, 2019 06:04 AM #3
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

YEP! We learn to walk our talk or perish!

And don't EVEN get me started on dealership service departments!

I drive an HOUR to Havasu for work on my truck. I trust them.

I wouldn't step foot in my local dealership. They earned that disdain.

Oct 24, 2019 07:35 AM #4
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Liz and Bill Spear

RE/MAX Elite Warren County OH (Cincinnati/Dayton)
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