My desk is tucked into a corner of our general office space next to a window where light streams in which makes me happy, and is out of the traffic patterns of most of the office, which makes me even more happy. I get engrossed in my work and am able to focus better, due to the quiet location. I’ve discovered, though, that it has one drawback.
The office mailboxes are around the bend from my desk, so people will walk to those and I catch them out of my peripheral vision as they walk away down the hall. The ones I don’t catch, though, are the people who are walking in my direction to see me. They make that turn in the hall, and if I haven’t heard them talking or walking (it’s all carpeted), I know they’re there when they say, “Monica…” and scare me half to death. It’s wonderful to know I have a heart that’s functioning as well as it is, but it’s become a running joke between me and the administrator at the front desk. I’ve unknowingly done the same thing to her a few times. Now when we startle one another, we get a great laugh from it.
It got me to thinking about things that startle us in business...the tasks that we dread and when they are thrust upon us, leave our hearts pounding. We each have our own heart-stoppers, whether it’s cold calls, informing a client about results from an inspection, discussing unfortunate news about a loan approval, and more. Does knowing what lies ahead help? Not always. But I think that laying out the facts in as neutral a way as possible and keeping our own reactions in check is a huge help. As REALTORS®, we can be excellent diffusers and we can be equally excellent as accelerants. Once a fuse is lit, what advantage is there in keeping it burning?
I’m not going to change the location of my desk. I love the quiet and the sun streaming in, but I will keep laughing when the unexpected sneaks up on me. I hope for you, too, that your scares are limited to the things that make you laugh.