Good morning, Grant Schneider I'm confident we are in good shape with the state of our future business....

Hello Grant - while "predicting" results in real estate is difficult, having certain tools in place as you outline and a mindset of consistency can help along the path to improved performance. 

Grant, Exceeding our client's expectations is what we strive for in our business. Customer loyalty proves we are doing it right!

Good Morning, we are holding our own.  Our area is starting to slow down as the election news is heating up.  I see 2020 as being a year for investors.

Good morning Grant. Constantly be a person under construction applies equally to a Team. Enjoy your day!

Good morning, Grant... as someone whose business is driven be past clients (both repeate and referral businees) I'm all about building customer loyalty... and building it from the very first contact with a new client... and then never stopping that building process.

That is great advice and we need to not let up on the activities that get us the business we desire when we start enjoying some success.

Many people like the Ultimate Question. However there is still a big difference between how likely are you and did you recommend. Actions always speak louder than thoughts Grant Schneider 

Hi Grant Schneider,

A company or department does need to gage team engagement and customer loyalty especially with salespeople.  It monitors the "health" of future sales. 

Hello Grant Schneider,  You nail another great blog for us here in the rain.  Lucky I have lots of referrals all the time.

Grant most people in my business consider their pipeline as loan in process and waiting to close.  For me I have always considered my pipelines people I am working with but who have not submitted a loan yet.

If we can create Raving Fans the flow of business will continue.

Grant,

I enjoyed reading your post, as I have been following this very important subject in business.  Customer experience is definitely the key to keeping the pipeline full.  Wishing you a delightful week.  A

Grant, my past clients are my best resource, and staying in touch with them ensures good business.  Then, adding new clients from my web site also helps.

Morning Grant.

I clicked on the link, if I get time I'll come back and take the test.

Thank you very much, Grant, for sharing your experience and your advice.

I will echoe Alexandra's comment. Customer service is the best way to ensure future success. Those word of mouth clients in our industry provide much of the steam that keeps the engine running. 

Hi Grant- I see many of the How likely are you to use our service again type questions on websites. It's not enough to look at your bottom line if you want your business to grow. 

Hi Grant:

Excellent advice and counsel here. Customer loyalty plays such a key role, but we have to stay in touch! We know that based on multiple polls a large percentage of homeowners say they would use their agents again, but only small percentage actually do. There's a reason for that!

Jeff

Thank you for this informative blog post Grant! 75% of my business thus far this year were repeat clients. I'll take that as a great sign for the future. While I do know where my business is coming from, I need to do much better in nurturing the top groups..

Hi Grant,
I've found that how you respond to complaints can be very powerful... for good or bad.  People remember when you make an effort to "fix" a problem and they usually reward you for it with future business.  If you don't fix it you can be sure they're going to tell people and that never turns out good.  Thanks for the post.

My first two quarters this year were 100% repeat & referrals. By the end of Q3, I had hit my 2019 goals - all of them! For those who like the one-and-done deals, I will say, they can have that! I love the familiarity, volunteering with my sphere, working with like-minded clients and loving on my clients year-round. It's far less expensive than the cost of new clients - and far more fun!

I think we all want those 9 to 10's but, then we have to maintain and build on not only the relationships but, the customer service with each and every sale.

Hope you're having a great weekend, Grant!

I think multiple repeat and referral clients tell the tale! 
And like the top RE defense attorney in AZ says, CLIENT SELECTION at the onset helps keep your brand shiny. 
As Lenn H used to say, we don't get them all but we don't want them all. Just the best ones! 

Referral business is good but I am seeing less as the ones doing the referring are no longer in the "real estate owning business".  I think if we are to continue with referrals we are going to have to cultivate the next generation.

Hi Grant,

As usual excellent advice ..staying in touch and continuing the "Customer Experience" is essential for customer loyalty!

There are certain things that only experience can teac in this world, And you definitely have that part down. :)

Interesting breakdown of those who may or may not be happy to recommend your services.  Thank you~!

The user feedback loop is certainly important, especially when put against your best clients and the people who you can do better for, if given the chance. 

I think I have to go back to 2006 and find The Ultimate Question - and then work on creating current clients into those Promoters as past clients