Grateful For My Business and My Clients

By
Real Estate Agent with eXp Realty of California, Inc. (lic. #01878277) DRE# 00949880
https://activerain.com/droplet/5lt6

     A few days ago, I was reviewing offers with my clients.  They paused and said, "you know, you do more than most agents, why?"  I have found that most real estate agents are very generous, but who knows?  Before I answer the question, here are some of the things I have done for past clients pretty much pro bono.

  • help prepare and run estate sales
  • crack a safe (who would have thought?)
  • hang a fire door with my client
  • paint odds and ends to sharpen up a house.  In my past life, I owned Henson Paining.
  • place bark in flower beds
  • help with rudimentary staging and/or hire a staging specialist for a consultation
  •  repair a crack in the drywall (see below)
  • act as a chauffeur
  • run items to the local Goodwill or, in some cases, to the dump
  • One time, I received a frantic phone call from a listing agent.  Her client had not even started packing to leave and we had just closed the transaction so I became a mover.  Luckily, it was a mobile home. 

                                                  Can you spot the drywall repair

Can you spot the repaired drywall?

 So why do I do it?

     My dad told me to run a successful company, I needed to do more than others.  In other words, under promise and over deliver.  As a painting contractor, this was difficult.  The margins were small, but I always managed to do a little something extra.  My company grew without advertising.  Real estate is different.  There are better margins and I really like the business.  I am grateful for being in a business that I enjoy and that the margins are a bit better.

       I treat every client like a friend.  Clients deserve great service.  Friends deserve even more.  I am very grateful that I work with so many friends and clients that will become friends.

     Most importantly, life has been good to me and I am in a position that I do not have to make that last dollar.  I am extremely grateful that I am in a position that allows me to do a little extra for my clients.  Here is the interesting thing.  The client above. The one that asked me, "why?"  They offered to pay me more than my original fee. Of course, the customer is always right, but I ignored them in this particular matter.  And of course, my work is not pro bono.  I do alright.  

                                                                                    smiley face

Thank you to Debbie Maxwell of Charlotte and Margaret Rome of Baltimore for encouraging us to look for the positive with this month's ActiveRain Gratitude Challenge.  This is entry #3.

Challenge #1 Post-A Great Round of Golf!

Challenge #2-Post-Running a Half Marathon is for Crazy People

Challenge #4-Coming Soon!

 

Client Testimonials 

  

Posted by

Raymond Henson                                  

eXp Realty

3412 Babson Drive

Elk Grove, CA 95758

916-698-8414

ray.hensonca@gmail.com

 

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Rainmaker
3,242,298
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Raymond,  you are good to be grateful to these people.  This time of year is very important for all of us to be grateful.

 

Nov 22, 2019 12:05 PM #1
Rainmaker
5,119,544
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
Marketing Agent for The Todaro Team

Raymond Henson you can crack a safe.... I have a whole new appreciation for you now....and you're in big demand in certain circles!!!!

Nov 22, 2019 12:38 PM #2
Rainmaker
136,073
Raymond Henson
eXp Realty of California, Inc. (lic. #01878277) - Elk Grove, CA
Realtor

Ha!  It wasn't pretty, Barbara Todaro.  We had to take a grinder to the hinges and then use a crowbar.  We make too much noise to be in big demand...yet!  We did discover a whole lot of silver!

Nov 22, 2019 12:55 PM #3
Ambassador
3,062,741
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

 

Raymond Henson 

Glad you listened to your very wise dad. He definitely had the formula for a successful company!  As far as safe cracking, I've had success with my locksmith when needed.

Nov 22, 2019 06:32 PM #4
Ambassador
4,370,434
Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

Hi Raymond,  Thanks for sharing this well written post.  Looks like you have fantastic customer service - your dad obviously knew what he was talking about.

Nov 22, 2019 07:39 PM #5
Rainmaker
3,226,513
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Home and Condo Specialists

Now that's gong above and beyond what most agents would do for their client. Very nicely done!

Nov 23, 2019 01:50 AM #6
Rainmaker
1,992,634
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Raymond Henson - that is really the formula for loyal client.  Exceed expectations.  Not only that, people do business with people they like.  Congratulations.  Great entry.

Nov 23, 2019 05:55 AM #7
Rainmaker
28,681
Krystin Mitchell, CPA CFE
KLSM CPA Firm, PLLC - Houston, TX
I help clients resolve IRS tax matters

Raymond,

You are awesome. So grateful that there a good people like you who go above and beyond to put the client first.

Nov 23, 2019 07:54 AM #8
Rainmaker
5,503,158
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thank you very much, Raymond, for sharing some of your successful business practices.

Have a very special weekend.

Nov 23, 2019 07:54 AM #9
Rainmaker
136,073
Raymond Henson
eXp Realty of California, Inc. (lic. #01878277) - Elk Grove, CA
Realtor

Krystin Mitchell, CPA CFE, thank you.

Roy Kelley, as always, thank you for stopping by and enjoy your weekend.

 

Nov 23, 2019 08:49 AM #10
Rainmaker
4,160,435
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Raymond, you do go all out for your clients, and they are lucky to have you!  

Nov 25, 2019 07:57 AM #11
Rainmaker
2,071,677
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Fort Worth, TX
Selling Homes Changing Lives

Raymond,

You're a man with a heart and soul who is not afraid to walk in someones shoes and pitch in to help when the need calls. As far as your dad goes, the apple doesn't fall far from the tree. 

It is a blessing to know you on ActiveRain!

Nov 25, 2019 12:41 PM #12
Rainmaker
136,073
Raymond Henson
eXp Realty of California, Inc. (lic. #01878277) - Elk Grove, CA
Realtor

Thank you Patricia Feager, MBA, CRS, GRI,MRP.  I feel the same about you.  

Nov 26, 2019 07:38 AM #13
Rainmaker
3,212,019
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Hi Raymond...your Dad was right... there are lots of things we do in our profession for which we don't get paid... but we actually do get a payoff... in satisfaction of helping.

Nov 27, 2019 04:25 AM #14
Rainmaker
136,073
Raymond Henson
eXp Realty of California, Inc. (lic. #01878277) - Elk Grove, CA
Realtor

It is ironic.  We are visiting my dad now and his neighbors just let us know that he has been going down the street trimming trees and bushes for them.  It seems as though the gardeners have not been doing it right.  That is my day!    Thank you for stopping by Nina Hollander.

Nov 27, 2019 06:57 AM #15
Rainmaker
2,790,870
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

I couldn’t be more thankful for all of my clients and all that they give me literally and spiritually. :)

Nov 28, 2019 07:26 PM #18
Rainmaker
2,790,870
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

I love your positive attitude and attitude of extreme gratitude, Raymond! Love and light!

Nov 28, 2019 07:28 PM #19
Rainmaker
136,073
Raymond Henson
eXp Realty of California, Inc. (lic. #01878277) - Elk Grove, CA
Realtor

Thank you, Laura Cerrano.  I sure try.  I appreciate you stopping by.

Nov 29, 2019 06:29 AM #20
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