TWO EARS AND ONE MOUTH

Reblogger Michelle Cherie CarrCrowe Just Call...408-252-8900
Real Estate Agent with Get Results Team...Just Call (408) 252-8900! . DRE #00901962 . Licensed to Sell since 1985 . Altas Realty DRE# 00901962 Lic.1985
https://activerain.com/droplet/5lzx

I remember my mother, father and both sets of grandparents telling us this when we were children. "God gave you two ears and one mouth for a good reason." We were taught to use our ears twice as much (e.g. listen more) and our mouth much less (e.g. talk less), for a happier life.

Original content by Grant Schneider

 

It is true that we have two ears and one mouth. We should listen at least twice as much than we talk. Unfortunately, many times during a conversation we concentrate on our talking points rather than being guided by what we are hearing.

This is not the best way be persuasive and certainly not a good way to communicate. I was on the receiving end of a conversation. It went like this…

I was questioning a salesperson about comparable features offered by two different iPhone telecommunications carriers. During the conversation I pointed out that one carrier had an additional benefit. The benefit was the ability to use the Internet while on a call. The salesperson quickly shot back something to the effect, “you’re not going to surf the internet while you are driving.” Did he hear that from me? No. I had a legitimate reason for wanting this service. When I am at a remote office, I can email something to a client while we are speaking. I do most of my work out of the office. He had his sales talking points and he was trying to close rather than listen to become a problem solver.

In order to connect with others, we have to communicate and communication is a two way street. I think it’s a fair statement to say that how well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others.

For some reason people place a high priority on speaking and presentation skills but do not place the same emphasis on listening skills. Without downgrading the importance of good speech, it would be better for us to upgrade the importance and quality of our listening habits. If we believe that empathy is an important trait then we should realize that is impossible to understand what someone is thinking or feeling if we do all the talking.

Here are 10 tips for improving your active listening skills:

  1. Stop Talking. You can’t talk and listen at the same time.
  2. Focus on the other person. Give the other person your undivided attention.
  3. Show active participation. Nod, ask questions, try to understand and give your full attention.
  4. Empathize. Take a moment to understand the other person’s viewpoint even if you disagree.
  5. Keep an open mind. Be very slow to disagree or criticize. Ask questions to probe for understanding.
  6. Have patience for people who take longer to express themselves.
  7. Nonverbal signals have more meaning than the words. Are the nonverbal signals in sync with the words?
  8. Watch for your nonverbal signals and control your emotions.
  9. Provide feedback. For example, paraphrase with, "What I'm hearing is," and "Sounds like you are saying."
  10. Lighten up. Sometimes we take ourselves too seriously. Appropriate humor can help to insure positive outcomes.

Assistant Buyer

Your ability to understand and apply active listening principles will directly influence your results in your business, in sales, in leadership, and in your personal life.  For a similar post on our web site see LISTEN TWICE AS MUCH.

Let us show you how to get peak performance from your team through your listening skills.

Contact us to learn more

or call 914-953-4458.

 

Real estate expertise provided by Grant Schneider on ActiveRain

 

Business Coach - Strategic Plans - Sales and Marketing Coach

Grant Schneider- Personal and Professional business coachGrant Schneider - Leadership and Business Coach Creating Successful Business Outcomes

President Performance Development Strategies

- Business Coach

- Business Performance and Strategic Business Plans 

- Sales and Marketing Coach

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914-953-4458, Armonk NY 10504 grant@pdstrategies.com

Visit my website www.pdstrategies.com for information on how you can obtain quantum leaps in your business performance.

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Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Oh boy! This is one spot-on post to re-blog, Michelle! Thank you for sharing! 

This one says it all, 
"Stop Talking. You can’t talk and listen at the same time."

AMEN, AMEN, AMEN!

Dec 02, 2019 06:52 PM #1
Rainer
135,428
Shahar Hillel
Augusta Financial Inc. - Stevenson Ranch, CA
Mortgage Consultant, Loan Officer.

Michelle hello.

Great lesson.

Great re-blog.

Have a good and productive week,

Dec 02, 2019 07:03 PM #2
Rainmaker
1,990,508
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Hi Michelle Cherie CarrCrowe Just Call...408-252-8900 - our parents and grandparents told us that.  They were very wise.

Dec 03, 2019 04:35 AM #3
Ambassador
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Michelle Cherie CarrCrowe Just Call...408-252-8900
Get Results Team...Just Call (408) 252-8900! . DRE #00901962 . Licensed to Sell since 1985 . Altas Realty - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

Yes, Debe, and as Walt Disney said,

"The way to success is to stop talking and start doing."

Dec 03, 2019 11:49 AM #4
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Michelle Cherie CarrCrowe Just Call...408-252-8900
Get Results Team...Just Call (408) 252-8900! . DRE #00901962 . Licensed to Sell since 1985 . Altas Realty - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

Shahar,

Thank you for the kind words, don't you wish more folks would listen?

Dec 03, 2019 11:49 AM #5
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Michelle Cherie CarrCrowe Just Call...408-252-8900
Get Results Team...Just Call (408) 252-8900! . DRE #00901962 . Licensed to Sell since 1985 . Altas Realty - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

Grant,

We often are given wisdom, yet too often forget to keep these gifts.

Dec 03, 2019 11:50 AM #6
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