It was a pleasure speaking with you.

Real Estate Agent with HomeSmart SA541769000

Girl Calling

The world is in a hurry. We have a lot to do and little time to do it all. Consequently, we have found ways to make ourselves more efficient. Where we would once write letters, we send emails. Where we would once go shopping, we order online. Where we once would call, we send a text. It often makes sense. After all, you can send an email in a matter of minutes. No stamps, no trips to the mailbox, no wasted paper. Today you can be eating dinner and answer a text at the same time.

But there often is a trade-off between efficiency and execution. The other day I was showing homes to a new buyer. I had taken the time to set up appointments. I mapped out the showings in order so that I wouldn’t have to drive back and forth across town. I sandwiched the vacant homes in between the occupied ones so that it would be easier to keep on schedule without inconveniencing the owners of the occupied homes. To make all this wonderful magic occur we used a system called Showingtime. Showingtime makes it easy to contact the listing agent, helps organize your showings in precise increments and updates as you go.

Just when I thought I had everything arranged I received a notice from one agent that the scheduled time for my showing would not work for their seller. She suggested an alternate time. But the alternate time wasn’t going to work for us, so I countered with another option. Unfortunately, that hour was no good as well.

Rather than keeping the game of tag going I called the agent. I think she was genuinely surprised to hear my voice. I informed her that “I just thought I would call, rather than using Showingtime.”

We had a friendly conversation. We were able to adjust our schedules so we could accommodate both the buyer and the seller. In addition, I had a chance to speak one-on-one with a human and get some additional information about the house. My buyer did not choose to offer on this home, but if they had I feel we would have had a good start on a friendly negotiation.

It may not be as efficient, but sometimes it is better to make that human contact. If nothing else, I had a chance to make a new friend.



Joe Domino is a Realtor® serving the Phoenix/Scottsdale area. Need more information? Or to Search for your next home, visit

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Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Email and text messages are great forms of communication, but sometimes it is best to just pick up the phone and give someone a call.

Dec 15, 2019 06:05 AM #1
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

Oddly enough, I had a conversation with myself earlier this morning when I was unable to sleep.  I was trying to remember the last time I heard an actual voice from one of my grown children.  I get texts all the time.

Dec 15, 2019 06:15 AM #2
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

CONGRATULATIONS Joseph, on having this blog FEATURED in the Old Farts Club group!  

Dec 15, 2019 06:15 AM #3
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Joseph. I am with you: new systems are nice but sometimes, in fact often, a real conversation is better.

Dec 15, 2019 06:19 AM #4
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Joe, sometimes when we set showings, then the buyer either changes their minds or the time, it does reflect on us.   It is good to pick up the phone.

Dec 15, 2019 07:49 AM #5
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

Here, here. I with you, at times we need a good old fashioned phone call to work things out.  An ability to quickly converse can actually save us time. 

Dec 15, 2019 07:56 AM #6
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Sometimes that tag game takes longer than an actual conversation, doesn't it Joe?

Dec 15, 2019 09:21 AM #7
Anna Banana Kruchten Broker/Owner, CRB, CRS
Phoenix Property Shoppe - Phoenix, AZ

Hi Joseph Domino 480-390-6011 I agree sometimes it's better - much better and efficient to pick up the phone and call!!

Dec 15, 2019 09:43 AM #8
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Amen to that personal, voice to voice connection, Joseph. Amazing what you can get done quickly if you just reach out and "touch someone" as the old ad used to say.

Dec 15, 2019 01:00 PM #9
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Joseph- as you can see, many of us agree with you. Some of the "modern" conveniences are great and can make life simpler for us but so can picking up the phone and speaking to a real person. "hello" Problem fixed. The end!

Dec 15, 2019 06:37 PM #10
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

Joseph - I prefer the phone instead of going back and forth with text messages and VMs. We are in the people business and everyone should practice good communication. I wish all agents were as rational and thoughtful as you are!

Dec 16, 2019 12:46 PM #11
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

                              what i learned

                                               Thank you Joseph. 

Dec 21, 2019 06:24 PM #12
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Joseph - the subject of effectiveness and efficiency can be a balancing acts of sorts --- I would say you mastered this lesson.  

Dec 22, 2019 06:03 AM #13
Kat Palmiotti
406-270-3667,, Broker, Blackstone Realty Group - brokered by eXp Realty - Kalispell, MT
The House Kat

The phone can be quite useful! :-)

Dec 22, 2019 06:39 AM #14
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Just one quick call can save so much time!

Dec 22, 2019 08:00 AM #15
Rob D. Shepherd
Windermere/lane county - Florence, OR
Principal Broker GRI, SRES

I remind people sometimes, " its a phone, NOT a typewriter".

Dec 22, 2019 11:36 AM #16
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good afternoon Joseph Domino 480-390-6011 -  I really like face to face followed by a call.  Too often we use our devices instead of ourselves.

Dec 22, 2019 11:49 AM #17
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Hi Joseph:

That is just one example of the value of having a conversation as opposed to sending yet another email or text. Just pick up the phone...the other person may really appreciate it and it will likely have a bigger impact, and perhaps solve a potential problem.


Dec 23, 2019 05:10 PM #18
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