Having Trouble With ActiveRain's Gremlins? Try This

Real Estate Agent with RE/MAX Elite 513.520.5305 www.LizTour.com SAL.2002007747

The gremlins have been loose and they come in more than one variety.

Here are some known issues and what to do when you run across the pesky bugs.


1.  When trying to write a blog post, the blog editor doesn't fully load.

Basically, you get the top bar, but the editor field doesn't appear so you can't enter text.

You can always try the old standby:  clear cookies/cache/log out/reboot and try again.

Most likely that WILL NOT fix the issue.

Some Rainers have reported using the DOWN ARROW pushes past the blank spot and they can then post normally.

What can you do? 

The most common fix is to switch browsers. 

The problem is USUALLY isolated to just one browser on a person's computer.

Having trouble with Chrome?  Try Firefox.

Having trouble with Firefox?  Try Chrome.

It may not make a whole lot of sense, but it seems to typically resolve the issue.
It's not necessarily an ActiveRain issue per se, but a combination of your operating system, your browser and supporting programs on your computer and ActiveRain.  Some folks get the "magic" recipe that doesn't work.  Changing the browser changes the recipe.


2.  Heavy Load error messages.

Despite rumors to the contrary, ActiveRain DOES operate on multiple servers.  Your account may be on Server A today, Server B tomorrow.  What is SUPPOSED to happen  when a server is reaching load capacity, other servers are supposed to transfer accounts over from the heavy load server, rebalancing the overall load.  This obviously doesn't always happen as it is supposed to. 

What can you do?  Notify support or just wait it out.  After support has hit the appropriate server with the appropriate numbers of whacks with the trusty rubber mallet, things return to normal.


3.  Spam attacks.

We get spam comments periodically.  Some of those folks need to leave their mama's basement and get a life.  Lately there's been a spammer we refer to as "The Alphabet Spammer".    The comments are random letters.  No words, no links.  The spammer seems to favor Featured posts AND posts written by the same blogger that are adjacent to the featured post.  Those aren't the ONLY posts hit, but seem to be the main focus. 

What can you do? 

Use the report link.  ActiveRain will remove the comment AND block the IP address of the spammer.  Now for the Alphabet spammer, he/she/gremlin grabs another IP and keeps on going.

Next step?  Disabling comments either just on that post OR go nuclear and disable ALL outside comments on all posts.  The drawback to that is obviously you also disable the ability of "good" consumers to leave comments on your posts.

4.  Trouble posting listings.

This one is simple.  The ActiveRain selection for LISTING is broken and has been for some time.  Don't hold your breath waiting for it to be fixed.  Best bet, post your listing like a normal post.  DO NOT try and add the listing address or your post may go POOF. 

Obviously some of these approaches may be inconvenient.  It is what it is.
Need further help?  Try tagging ActiveRain Member Support or popping a question up in the Q&A section.  Either another Rainer or Support will usually be able to provide some guidance.

Good luck!  And be careful with the gremlins after midnight!
Bill of Bill & Liz aka BLiz



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Serving Warren County Ohio & Adjacent Areas


The Liz Spear Team of RE/MAX Elite
Elizabeth Spear, ABR, CRS, Ohio License SAL.2002007747

William (Bill) Spear, CRS, Ohio License SAL.2004011109  Kentucky 77938
Ask for us by name if you visit the office!

EHO Two locations: Lebanon & Mason, OH
Bill Direct:  513-520-5305
Liz Direct: 513-265-3004     
Fax: 866-302-8418

MailTo:  Liz@LizSpear.com

Search Homes:  Https://WarrenCountyOhioRealEstate.com

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Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Brian England 12/16/2019 10:00 AM
  2. Roy Kelley 12/22/2019 01:00 AM
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Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Hi Bill,
"It is what it is". Thankfully, there are workarounds for most issues. 

Dec 16, 2019 09:02 AM #5
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thank you very much for sharing your experience and this advice.

Dec 16, 2019 10:18 AM #6
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good afternoon Bill,

As usual your tips are right on and a reasonable approach to the Gremlins at work on AR. Thank you for always trying to make these minor annoyances fixed in an efficient and logical way.

Dec 16, 2019 12:07 PM #7
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

Good day to you Bill and Liz - Yes! I've had my share of Gremlins the past several months. Your post was very helpful. Thanks!

Dec 16, 2019 12:38 PM #8
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

Great tips for dealing with the gremlins. So frustrating when they appear!

Dec 16, 2019 01:02 PM #9
Margaret Goss
Baird & Warner Real Estate - Winnetka, IL
Chicago's North Shore & Winnetka Real Estate

I recently had to update 100s of my old posts because my company's IDX changed (@#$%*). This was a struggle.

For just regular reading and commenting, I use Chrome but for any posting, editing, etc. I have to use Firefox.

Reworking the entire AR editor has been on my Santa list for years . . .

Dec 16, 2019 01:53 PM #10
Georgie Hunter R(S) 58089
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info

Aha - thanks for the enlightenment on some issues.  That helped.

Dec 16, 2019 02:56 PM #11
Alan May
Jameson Sotheby's International Realty - Evanston, IL
Helping you find your way home.

I like to think that the AlphaSpamster is the CIA, or MI-5, or KGB's way of communicating with their agents in the field.  They don't use any 'links' to online stores, or courtesan girls in Hyderabad... so it's the only thing I can think of.

And it's kind of exotic, dontcha think?

Dec 16, 2019 03:31 PM #12
Laura Filip
Laura Filip Broker , Opening doors for All Seasons of Life - Whitesboro, TX
What can we do for you today?

Good evening I have seen the comments with a bunch of letters seemed odd to me. Hit the report button. 

Dec 16, 2019 03:52 PM #13
Laura Filip
Laura Filip Broker , Opening doors for All Seasons of Life - Whitesboro, TX
What can we do for you today?

Just had the gremlin grab me. I tried to post a scheduled blog and the answer is nope it would not let me. 

Dec 16, 2019 04:30 PM #14
Eva B. Liland Century 21 Doug Anderson
Century 21 Doug Anderson - Lancaster, CA
Glad to be of Service 661-714-1643

"with the appropriate numbers of whacks with the trusty rubber mallet, things return to normal."

Made me laugh out loud!

Dec 16, 2019 04:33 PM #15
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Love this Bill.  I get the #1 issue on occasion and have learned to use the arrow to try to scroll down the page. 

Dec 16, 2019 05:41 PM #16
Mimi Foster
Falcon Property Solutions - Colorado Springs, CO
Voted Colorado Springs Best Realtor

Thank you for all you do in keeping the forum running as smoothly as possible. These are all good suggestions. Sometimes the best course of action for me is to wait and come back later. 

Dec 16, 2019 09:04 PM #17
Debra Leisek
Bay Realty,Inc Homer Alaska - Homer, AK

Wonderful information but I just have to ask....Am I the only one who still gets the OOPS You Lost your Keys??? What the heck does that even mean???

As my mother always said... Patience is a virtue 

Thank you for all you do to keep our path in the "Rain" as smooth as possible! 


Dec 17, 2019 01:25 AM #18
Joseph Doohan
Joseph Doohan - Las Vegas, NV
I offer business strategy advice for realtors

I just dont get why people spend time to spam the comments. Have they nothing else to be doing? If they spent that time being useful, the world would be a better place!

Dec 17, 2019 06:15 AM #19
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

Great tips and something we all see often. I am happy that you have posted many of these before so i still use to this day when that gremlin pops up. 

Dec 17, 2019 06:51 AM #20
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Bill all good points and just on a side note I noticed that you were not showing up on my blogs of people I follow.... strange so I wonder what that is all about but not enough to get all worked up..... On a side note, I did not see you write a Post about Army Navy this year? Congratulations !!! I did not watch this year had to take care of a Listing Showing & Photography..... maybe it is better I did not watch it:))Endre

Dec 17, 2019 11:13 AM #21
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

I've faced all of those gremlins. The most frustrating one to me is that I can no longer write a post using Chrome. We adapt!

I'll try the down arrow and see what happens.

Dec 18, 2019 08:37 AM #22
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg IL Real Estate

I think things have been pretty quiet lately but thanks for the reminders on what to do when you are going to pull out your hair.


Dec 19, 2019 10:04 AM #23
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Hi Bill:

Thanks for the tips on dealing with these frustrations that arise from time to time, some more than others. Good reading for new folks who haven't experienced these issues and wonder if it's them the first time these things happen (not the spam, of course - seems our spammers are equal opportunity).


Dec 22, 2019 01:24 PM #24
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RE/MAX Elite Warren County OH (Cincinnati/Dayton)
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