Recently I had a sales transaction that was cancelled because the buyers had a loan denial. I immediately let the Listing Agent, Title and my broker know of this unfortunate circumstance. Unfortunately, this was on Christmas Eve.
The listing agent finally reached out to me 10 days after being notified of this cancellation. Even though I had called her as well, she did not have cell service nor did she indicate she was out of town.
Needless to say the listing agent was not a happy camper. I could tell by the sound of her voice she was disappointed to even aggressive with me because this was lost income. Her concern for the seller appeared to be secondary.
My sense is she had counted her chickens before they had hatched.
I have noticed this in other sales transactions during the last several years. Some realtors understand cancellations happen for a variety of reasons. These realtors do not count their chickens before they are hatched.
Then there are those who appear based on my observations to be counting their chickens before they hatch. This explains their attitude over the phone.
Also another observation is those who count their chickens also appear to be somewhat lackadaisical in their sales behaviors. As noted with this listing agent, 10 days to respond when there is a sales transaction in escrow even with a holiday is questionable. How can one demonstrate "time is of the essence" per the Code of Ethics?
Remember your attitude is easily transmitted through your communication. Yes, we all are disappointed when a sales transaction does not make it to Close of Escrow. However that disappointment should not be heard as anger or aggression toward any of the involved stakeholders.
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