The Problem with Counting Your Chickens before They Hatch

Real Estate Agent with Dirt Road Real Estate SA676002000

Recently I had a sales transaction that was cancelled because the buyers had a loan denial. I immediately let the Listing Agent, Title and my broker know of this unfortunate circumstance. Unfortunately, this was on Christmas Eve.


The listing agent finally reached out to me 10 days after being notified of this cancellation. Even though I had called her as well, she did not have cell service nor did she indicate she was out of town.


Needless to say the listing agent was not a happy camper. I could tell by the sound of her voice she was disappointed to even aggressive with me because this was lost income. Her concern for the seller appeared to be secondary.


My sense is she had counted her chickens before they had hatched.


I have noticed this in other sales transactions during the last several years. Some realtors understand cancellations happen for a variety of reasons. These realtors do not count their chickens before they are hatched.


Then there are those who appear based on my observations to be counting their chickens before they hatch. This explains their attitude over the phone.


Also another observation is those who count their chickens also appear to be somewhat lackadaisical in their sales behaviors. As noted with this listing agent, 10 days to respond when there is a sales transaction in escrow even with a holiday is questionable. How can one demonstrate "time is of the essence" per the Code of Ethics?


Remember your attitude is easily transmitted through your communication. Yes, we all are disappointed when a sales transaction does not make it to Close of Escrow. However that disappointment should not be heard as anger or aggression toward any of the involved stakeholders.


Graphic courtesy of

Posted by

Leanne M. Smith, MS, GRI, rCRMS

2018 KGVAR Rookie Realtor of the Year-55+
219.508.2859 MST
Life Begins Where the Pavement Ends
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Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Hi Leanne... I am gobsmacked that in the course of a transaction a listing agent appears MIA and has no cell phone. There is simply NO excuse for this lack of attention and communication in today's day and age.

Jan 04, 2020 05:03 AM #1
Rose Mary Justice
Synergy Realty Pros - Dandridge, TN
Synergy Realty Pros

I am sorry the transaction did not close but not for either agent.  The seller and buyers should be the concern. It is unfortunate that transactions fail for a variety of reasons.  

Jan 04, 2020 05:33 AM #2
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
Marketing Agent for The Todaro Team

Good morning, Leanne Smith I can't believe a listing agent drops off the face of the earth for 10 days with no one covering for her.... that's stupidity....

Jan 04, 2020 05:40 AM #3
Kat Palmiotti
406-270-3667,, Broker, Blackstone Realty Group - brokered by eXp Realty - Kalispell, MT
The House Kat

Wow, a ten day gap is crazy! I wonder if the seller was contacting his/her agent for 10 days without a response as well. Gah!

Jan 04, 2020 05:49 AM #4
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Leanne - what came first?  The chicken or the potential nest egg?  I think some true colors were unfortunately revealed.  Sorry for the seller --- for more than one reason.  

Jan 04, 2020 07:03 AM #5
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Leanne Smith -  She should be angry with you.  She should have been in contact to let her sellers know.

Jan 04, 2020 07:10 AM #6
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Happy Saturday Leanne Smith, I was worried even on New Year Day when the lender on my first deal on January 2 said we have a problem,  Luck we got it figure out at 8:30 on Jan. 2 and got it close as it effective my 3 closing gfor the day.


Jan 04, 2020 07:46 AM #7
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Leanne Smith

Relocation to NW AZ with elbow room & more freedom
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