"Did YOU really say THAT?!"

By
Real Estate Agent with Prado Real Estate South UT DRE# 6541633-SA00

"Did YOU really say THAT?!"

 

Real estate agents must refrain from puffing and relaying false information to potential buyers / sellers. State only pertinent facts. Research the rest to avoid fines or worse, suspension or loss of license. Newbies get excited, wanting to win over a client by blurting out things that can get them in trouble. I learned early-on to give an opinion when asked.

 

Breaching confidentiality is a big no-no as well. An agent took a commercial listing, going under contract quickly. The buyer realized the business was in the red, then backed out immediately. The listing agent became mad, disclosing details to several agents in the office. The need to vent can come at a great price! Do it away from the work environment.

 

Avoid talking about religion altogether. Recently, while showing homes to prospective buyers, I was asked about the prominent religion in my selling area. I answered, "This is Utah!" and due to the Code of Ethics was unable to contribute more to that conversation. I have also referred to the local phone book, back before everything was posted online.

 

Then, there is always the subject of local schools for those who have children or grandchildren who may also move in the area. A quick reference to the Washington County School District website that displays all local schools, including bus routes, ongoing construction, locations, strategic plans. Anything and everything in one place!

 

Also, hold back at all costs from denigrating other professionals in the industry, even if you have first-hand knowledge about poor behavior, lazy work habits, less than stellar results, etc. Realizing that I was competing for the listing, a seller asked if I knew the other person. A simple reply of, "Yes, I know of that agent." was all that was said on my part.

 

More than anything, the Art of Listening plays a huge part in successful relationships and clients depend on us to help guide them by achieving their goals. Avoid gabbing for the sake of making small talk. Maintaining a professional stance while adhering to the Code of Ethics keeps everyone on the right track and moving forward toward the set goal.

 

Isn't that what we are all working for?

 

Happy sales all!

 

...............................................................

  

Know anyone looking to buy or sell a home in southern Utah? Call me at 435.632.9374 or contact me at wanda@buynsellutah.com to help with local residential real estate because Wanda Can!

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Looking for an experienced real estate professional in southern Utah? Click here.

 

To discover sunny southern Utah for yourself, go to: www.buynsellutah.com

 

Wanda Kubat-Nerdin REALTOR Southern Utah www.buynsellutah.com

 

 

Member of the St. George Area Chamber of Commerce

I, Wanda Kubat-Nerdin at PK Real Estate Utah am responsible for my opinions expressed in this blog. Information herein is deemed to be reliable but not guaranteed and may change due to market conditions. Please do not take my pictures or artwork and use them as your own, they are my property,  Copyright ©

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Topic:
Real Estate Best Practices
Location:
Utah Washington County St. George
Groups:
Agents who want REFERRALS!
Selling Soulfully
REAL MOMS
Diary of a Realtor
Be The Best In Your Field
Tags:
professional relationships
putting clients first
confidentiality with clients
being the best agent you can be for clients sake
maintaining ethical standards in real estate
using care when working with clients

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Ambassador
2,270,419
Wanda Kubat-Nerdin - Wanda Can!
Prado Real Estate South - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Agents need to think about how it would feel if they were unfairly exposed to others who had zero right to our information...right Jeff Dowler, CRS? Then the would surely move forward diligently with confidence and confidentiality more often.

Feb 11, 2020 07:21 PM #49
Rainmaker
655,630
Debra Leisek
Bay Realty,Inc Homer Alaska - Homer, AK

Loose Lips sink ships and can destroy your careeer!

I love your SCREAM meme! How did you do that?

Feb 12, 2020 12:46 AM #50
Rainmaker
418,884
Graziella Bruner
NCS Premier Real Estate - Detroit, MI
Associate Broker - Serving Wayne & Oakland County

I like your scream picture too. It's sad when people put others down, but I learned a long time ago, people who do that, are really not happy with themselves, so in order to feel good, they put others down. Always tell the truth, be upfront and only talk facts! Like Debra stated, "loose lips will sink ships". Have an awesome rest of the week.

Feb 12, 2020 05:43 AM #51
Rainer
77,191
Erik Hiss
Keller Williams Capital Partners Realty - Worthington, OH
You can trust me for all your real estate needs!

Agree! My long time team leader and mentor @JoeJackson has the best way to attack those specific questions..."Be the source of the source...never the source." 

Feb 12, 2020 08:33 AM #52
Ambassador
2,270,419
Wanda Kubat-Nerdin - Wanda Can!
Prado Real Estate South - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Yes, the results can be devastating for all involved Debra Leisek, best to think carefully before proceeding! It's an app, am having fun with it. 

Feb 12, 2020 09:12 AM #53
Ambassador
2,270,419
Wanda Kubat-Nerdin - Wanda Can!
Prado Real Estate South - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Best to always avoid fraudulent, negligent or innocent misrepresentation/misunderstandings Graziella Bruner, in my opinion! 

Feb 12, 2020 09:17 AM #54
Ambassador
2,270,419
Wanda Kubat-Nerdin - Wanda Can!
Prado Real Estate South - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Joe is a long standing member here in the Rain, Erik Hiss and has given you reliable advice you can use everyday!

Feb 12, 2020 09:19 AM #55
Rainmaker
420,916
Matt Brady
Finance Of America - Del Mar, CA
Lending With Competence And Character

I think you are giving great advice! Regarding commenting on another professional, I think it applies across industries as well. Unless it involves a fiduciary responsibility you should never denigrate a Realtor, lender, escrow officer or any tradesperson in our industry.

Feb 12, 2020 10:18 AM #56
Ambassador
2,270,419
Wanda Kubat-Nerdin - Wanda Can!
Prado Real Estate South - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

YES to all the above Matt Brady!

Feb 12, 2020 11:38 AM #57
Rainmaker
553,532
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

Solid advice and like you--I learned many of these lessons early on.  I am constantly referring people to crime websites, school district websites, homes associations, etc.  Best if they research all of that on their own.

And........there are always agents I do not want to deal with but sometimes must!

Feb 12, 2020 12:49 PM #58
Ambassador
2,270,419
Wanda Kubat-Nerdin - Wanda Can!
Prado Real Estate South - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Let it be known through other sources and self-discovery is a wonderful thing Mary Hutchison, SRES, ABR

Feb 12, 2020 05:09 PM #59
Rainmaker
493,873
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

A great Featured Post on the do's and don'ts in real estate.  Good Reminder.

Feb 13, 2020 03:40 PM #60
Ambassador
2,270,419
Wanda Kubat-Nerdin - Wanda Can!
Prado Real Estate South - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Thank you Diana Dahlberg, it is a refresher without the cost, except a few minutes of time! Appreciate you commenting. 

Feb 13, 2020 06:52 PM #61
Ambassador
854,457
Mimi Foster
Falcon Property Solutions - Colorado Springs, CO
Voted Colorado Springs Best Realtor

Terrific reminder, Wanda. It's so easy to want to share information or let our Buyers/Sellers know "interesting" details. Discretion is always the better part of valor.

Feb 13, 2020 07:47 PM #62
Rainmaker
352,496
Dana Basiliere
Rossi & Riina Real Estate - Williston, VT
Making deals "Happen"

You are absolutely right Wanda.  Rule #1 in real estate sales. Shut up and listen.

I also drove through St. George last year. It is a nice area. My daughter and grand daughter live in Las Vegas.

Feb 14, 2020 07:34 AM #63
Rainmaker
597,012
Steve Higgins
RE/MAX Kelowna - Kelowna, BC

Hi Wanda,

Great post and reminder of what we should and shouldn't be doing. Nice video, we have driven through southern Utah a number of times on our way to and from Cali. it is beautiful.

Feb 15, 2020 05:09 PM #64
Ambassador
2,270,419
Wanda Kubat-Nerdin - Wanda Can!
Prado Real Estate South - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

My mother always said, "Mind your Ps and Qs" and I lead with that every day Mimi Foster

Feb 16, 2020 07:41 AM #65
Ambassador
2,270,419
Wanda Kubat-Nerdin - Wanda Can!
Prado Real Estate South - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

We can always be better and do better Dana Basiliere -IF- we wish. Southern Utah is a Home Sweet Home to so many who see the value in living here!

Feb 16, 2020 07:43 AM #66
Ambassador
2,270,419
Wanda Kubat-Nerdin - Wanda Can!
Prado Real Estate South - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Thank you and if you get a chance, stop and see some of the sights, you might just get inspired Steve Higgins!  

Feb 16, 2020 07:45 AM #67
Rainmaker
994,330
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

"Judging" (no pun intended) by the number of comments, you struck a nerve :)  Good for you for pointing out the way our real estate business and environment is supposed to work.  Agent beware of how to run your business!

Feb 17, 2020 12:30 PM #68
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