Never Underestimate the Power of Feedback. Written By: Maria Sapio, REALTOR®, Keller Williams of Central PA

By
Real Estate Agent with Keller Williams of Central PA RS334568

You're an excited home buyer that has met with your REALTOR® and discussed the importance of buying a four bedroom home since you have two children and your mother visits from Florida a few times a year and you would like her to have a separate first floor bedroom.  You've also explained that an ample sized yard is a must-have so Rover can run around.  An upgraded kitchen is a necessity since you do not want to move into a home and tackle a major renovation project.  Lastly, you've explained that privacy is important and a home that is set apart from the neighbors would be ideal.

 

With this crucial information in hand, and additional details such as pre-approval price point and desired school district, the agent combs through the MLS to set up showings for homes that have all the aspects of what is desired by the client.  

 

Four showings are set up.  The agent and client walk though the first showing.  The client stays fairly quiet while walking through the home and after the front door is locked behind them, the agent begins to ask questions and the client responds...

- What are your thoughts?  I didn't like it

- What in particular didn't you like?  The kitchen

- What about the kitchen didn't you like?  The layout

- Can you offer me further insight.  What in particular about the layout of the kitchen didn't you like?  It seemed odd

- What was odd?  The island

- What was odd about the island?  The placement

- So, are you saying that if the island was positioned differently, you would have preferred the flow of the kitchen?  Yes

- Is there anything else you didn't like about the house?  No.  It was actually perfect.  That island location just didn't feel right to me.

- So, are you saying that if the kitchen island were positioned somewhere else in the kitchen, then this home would have been exactly what you're looking for?  Yes

 

Agent says to her client, excuse me for a moment.  Grabs her cell phone and calls the listing agent to ask: "I am standing outside your listing at 123 ABC Street and was wondering, would you please be so gracious as to reach out to the sellers to inquire if the kitchen island is movable?"  A few moments later, the listing agent calls back.  She said she had never thought to ask the seller if the island was movable and in fact, when she called the seller, they explained that they often "move it closer into the dining area when they have large parties and utilize it as a food and beverage station." 

Voila...Problem solved!  Without the deep digging of questions, followed by further questions, the buyer's agent and buyer would have moseyed on to the next showing and the buyer would have walked away from the perfect home.

 

Never underestimate the power of feedback!

 

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Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Brian England 01/26/2020 08:00 AM
  2. Roy Kelley 08/07/2020 05:37 AM
Topic:
Real Estate Best Practices
Location:
Pennsylvania Cumberland County Carlisle

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Rainmaker
3,537,037
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Happy Saturday and what a great written blog again by you.  Hope all is going great with you.

 

Jan 25, 2020 07:57 AM #5
Rainmaker
563,229
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Hello Will Hamm and Happy Saturday o you too!  Yes, all is great in my little corner of the world and I hope all is well with you.  Thank you for stopping by.

Jan 25, 2020 07:58 AM #6
Rainmaker
4,447,868
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Maria, great thinking to call the listing agent, as the rest of the home was perfect.  Congrats! 

Jan 25, 2020 08:11 AM #7
Ambassador
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Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

Smart you. Listening carefully and being solution-oriented is akin to having a secret weapon. ;) 

Jan 25, 2020 08:33 AM #8
Rainmaker
563,229
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Joan Cox A simple quick phone call can sometimes change the trajectory!! Thank you for sharing your response to my post.

Jan 25, 2020 09:01 AM #9
Rainmaker
563,229
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Debb Janes EcoBroker and Bernie Stea JD  I wonder our greatest 'weapons' are those things on either side of our head...ha! ha!  Thank you for your kind and generous compliment!

Jan 25, 2020 09:03 AM #10
Rainmaker
5,984,927
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

This is a very interesting story to share.

Have a very special weekend.

Jan 25, 2020 09:04 AM #11
Rainmaker
563,229
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Thank you Roy Kelley for stopping by and as always, I am most appreciative for your comment.

Jan 25, 2020 09:08 AM #12
Rainmaker
5,984,927
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Image result for chinese new year 2020 images

Jan 25, 2020 09:18 AM #13
Rainmaker
3,044,546
Brian England
Vacasa - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Wow, when I was reading through the line of questioning I never imagined that the island would have been moveable, haha.

Jan 26, 2020 05:42 AM #16
Ambassador
3,375,279
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

That's what I miss when I don't ride with my Buyer; feedback!

May Sunday be good to you Maria Sapio 

Jan 26, 2020 08:30 AM #17
Rainmaker
563,229
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Brian England I have found that it 'Never hurts to ask the questions" since if we assumed the island was immovable then we would have moved on and buyer would have missed the opportunity on her perfect home!

Jan 26, 2020 12:02 PM #18
Rainmaker
563,229
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Paul S. Henderson, REALTOR®, CRS My Sunday has been busy and quite productive too!  Thank you for stopping by and I hope the remainder of your Sunday is outstanding!

Jan 26, 2020 12:05 PM #19
Rainmaker
1,854,630
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

Did and then dig again. Great illustration of how we should be doing our job.  

Jan 30, 2020 04:10 AM #20
Rainmaker
1,571,796
Georgie Hunter R(S) 58089
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info

Now that's a great story, and hopefully with a happy ending, where buyers move into this same house and put the island exactly where they want it.

Feb 25, 2020 04:59 PM #21
Rainmaker
5,984,927
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Good Thursday afternoon, Maria.

Have a very productive month!

Mar 05, 2020 12:12 PM #22
Rainmaker
1,428,003
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Maria Sapio - What a great example of why feedback and asking questions is so important.  As an agent, the more info we have can help us help our client.   

Aug 07, 2020 08:32 AM #23
Rainmaker
3,537,037
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hey Maria, I miss your great blogs here in the rain, please come back to all of us that miss you.

Aug 07, 2020 09:39 AM #24
Rainmaker
3,537,037
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Helloo Maria,  Miss you in the rain since you are a great blogger with always well written posts.

 

Aug 15, 2020 07:48 AM #25
Rainmaker
5,984,927
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

I hope all is going well for you.

Take care, be safe and have an outstanding year.

Oct 27, 2020 07:06 AM #26
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Rainmaker
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Maria Sapio

Real Estate Agent- Carlisle, PA. Mariasapio.com
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