Emotions Are Not Good In Real Estate

By
Real Estate Broker/Owner with HomeRome Realty 410-530-2400 311291

 

 stress

 

Emotions don’t belong here in Real Estate.

It’s like playing poker.

 

How you act and treat others during a negotiation affects your reputation. Keep YOUR emotions, and YOUR client’s outside of the transaction.

Maybe we shouldn’t be negotiating when we are under stress, tired, hangry, or busy with other things.

Ha, that’s not possible!

Busy brokers are always working with many balls in the air at the same time.

Being aware of how you come across can be the life or death of a transaction.

Buyers and sellers can be stressed to the max while in the middle of making this big decision.

 

The other side should NEVER hear comments like:

 

-That offer is an insult.

-They’ll never get their price.

-Guess your owner isn’t serious about selling

-Maybe your buyer can’t afford this property.

 

Careful with your “tone” in text, voice mail, phone, email, and other forms of communication.

 

Always show respect to the other broker. And remember it’s the client’s deal.

 It is NOT the Realtor® or the broker's home.

 

Margaret Rome

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Ambassador
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Patricia Kennedy
RLAH Real Estate - Washington, DC
Home in the Capital

Margaret, people are rarely at their best when they are buying or selling a home.  So I guess that means the agents have to be!  

Feb 27, 2020 11:02 AM #41
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Cheryl Ritchie
RE/MAX Leading Edge www.GoldenResults.com - Huntingtown, MD
Southern Maryland 301-980-7566

Very good message! I like the POKER analogy. Saw one of yur posts in my Twitter feed the other day, too. Congrats on the Featured Post. 

Feb 27, 2020 11:31 AM #42
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Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
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Larry Brewer - Benchmark Realty llc Good to see you and I like your comment...

"Being an old hat at this, I tend to ignore the attitude and focus on the substance. It's one advantage of lots of experience, you've seen this before."

Feb 27, 2020 11:46 AM #43
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Margaret Rome Baltimore 410-530-2400
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Patricia Kennedy  For sure, we have to be at our best!

Good to see you. I hope you are doing well!

Feb 27, 2020 11:51 AM #44
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Cheryl Ritchie This must be an old home week, You, Pat and Larry all in the same few hours.

Feb 27, 2020 11:54 AM #45
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Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Some basic truths that are good to remember.

Feb 27, 2020 03:53 PM #50
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Good to see you Olga Simoncelli 

Feb 27, 2020 06:59 PM #51
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Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
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Uncontrolled they can be a little bit breezy and intense at the same time. Getting control of your mind is pretty important

Feb 27, 2020 10:03 PM #52
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Laura Cerrano Always so good to see you.

Feb 28, 2020 03:21 AM #53
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Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

I remember feeling a virtual slap in the face, though the listing agent never said it meanly, when my buyer's offer was rejected on her listing.  "Your buyer doesn't look as though he can afford this home with no down payment and not a big EMD."  Mind you, it was a VA loan and the lender assured the listing agent that they could.  It was so rude to say that.

Feb 28, 2020 12:45 PM #63
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Chris Ann Cleland There are some "kindness impaired" people in all professions. Sorry you had to experience one.

Feb 28, 2020 01:23 PM #64
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Lynn B. Friedman
Atlanta Homes ODAT Realty Call/Text 404-939-2727 Buckhead - Midtown - Westside -- and more ... - Atlanta, GA
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Margaret Rome, Baltimore Maryland 
Wonderful reminder for sure--  
We get so busy and MUST remember the right path.

"Always show respect to the other broker."
Always take the high road!
Hugs - Lynn

Feb 29, 2020 12:17 AM #65
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Lynn B. Friedman Always good to see you! And thanks for the follow-up email. You are the best.

Feb 29, 2020 06:46 AM #66
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Michelle Enciso
Pikes Peak Dream Homes Realty - Colorado Springs, CO
Exceptional Service for Exceptional People

I couldn't agree with this topic any more than I already do. As a newer agent I have heard and been told about all the things not to do because it offends but my perspective has always been that in business and negotiation anything really goes. By that, I mean, sometimes buyers and sellers will agree on terms out of the ordinary and against market "norms", sometimes agents will do things differently to accomodate the particular client, situation, etc. So getting offended that they are "not doing it how it's always been done" or doing something, like making an offer, that is not standard is okay and should not be responded to with condescension or critique. We work in a business of hearing "no's" day after day so why are we afraid to step outside of the box more often? And why do I see some agents get upset when others do? 

Feb 29, 2020 07:50 AM #67
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Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

I've learned over the 40+ years I've been in this business, that the incorrect emotions are always the most problematic, Margaret Rome, Baltimore Maryland.  Too much gets said or done ... and it leads to all sorts of issues arising or relationships getting damaged.  And typically at a time that needs calm and cool heads to prevail.  Best to remember the Golden Rule at times like that ...

Gene

Feb 29, 2020 07:57 AM #68
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Anthony Kirlew
Group 46:10 Network @ eXp Realty - Gilbert, AZ
Helping You Make Fiscally Sound Choices

I believe a little emotion can actually help with the negotiations at the right moments. I believe there is an air of "showmanship" that can be used in sales (while maintaining integrity of course). I like showing a bit of "reaction" in body language just to make a statement in some cases. For example with an unrealistic counter offer... the "wow... not sure that came from?" look.

Feb 29, 2020 09:33 AM #69
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Michelle Enciso This comment is so good that it would make a stand-alone blog. Go for it.

Feb 29, 2020 06:19 PM #70
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Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi 

It is the incorrect emotions for sure! " Too much gets said or done ... and it leads to all sorts of issues arising or relationships getting damaged.  And typically at a time that needs calm and cool heads to prevail.''

Feb 29, 2020 06:22 PM #71
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Anthony Kirlew But of course, good emotion is what selling is all about. Nice comment!

Feb 29, 2020 06:24 PM #72
Rainer
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Sham Reddy CRS
H E R Realty, Dayton, OH - Dayton, OH
CRS

Thanks for sharing!!!

Busy brokers are always working with many balls in the air at the same time. Being aware of how you come across can be the life or death of a transaction. Buyers and sellers can be stressed to the max while in the middle of making this big decision.

Mar 04, 2020 04:10 AM #73
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