Ask An Ambassador: What Are Your Reputations?

Real Estate Agent with RE/MAX Elite 513.520.5305 SAL.2002007747

You might think, "Hey, shouldn't you have asked "what IS your reputation?""

Well actually, no.

In a perfect world, we have one unified reputation.  Good or bad, we are who we are.


We have multiple places and audiences to form our reputations.

With my blog I have the opportunity to convince consumers with interest in Cincinnati patio homes that we REALLY know the niche.  Then when they contact us I either make or break that reputation with the knowledge I bring to the table.

With my blog, questions asked and answered and commenting, I also have the opportunity to form a reputation with Rainers who may or may not send me referrals based on how I interact with other Rainers (it's not a spotless record, but I do take the Ambassador responsibilities seriously).

Then we have our social media reputation.  Some of you may behave here in the Rain, but then are total beasts on Facebook.  You may feel really strongly about certain issues, and how you play in that sandbox contributes to reputations. 

And of course you have your local reputation with other agents.  There aren't many agents that fall into this category, but there are some that I hope my buyers NEVER are attracted to a listing of theirs.  I'll show them, I'll sell them, I'll get them to the closing table, but I know going in that the other agent practices the vinegar approach.

And of course there's you in the real world, face to face.  Me in person, I'm a bit reserved until I get to know people (what do you expect from an engineer?).  I can do social for a bit, but I'm never going to be the guy at the convention hanging out at the bar at 1 a.m.

The more of these scenarios I can observe, the better my assessment of someone's reputation.  You can fool me over there, but if over here I see a completely different behavior, then I've got to decide which one is the closest to the real you.  

That can go well, or break bad Heisenberg.

Until next Tuesday, just Ask An Ambassador if you need help!

Bill of Bill & Liz aka BLiz

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Serving Warren County Ohio & Adjacent Areas


The Liz Spear Team of RE/MAX Elite
Elizabeth Spear, ABR, CRS, Ohio License SAL.2002007747

William (Bill) Spear, CRS, Ohio License SAL.2004011109  Kentucky 77938
Ask for us by name if you visit the office!

EHO Two locations: Lebanon & Mason, OH
Bill Direct:  513-520-5305
Liz Direct: 513-265-3004     
Fax: 866-302-8418


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Raymond Henson, SRES, GRI
eXp Realty of California, Inc. (lic. #01878277) - Elk Grove, CA

Hopefully, all of our reputations are somewhat in sink, but we are complex.  I do admit, my reputation might be a little different viewed on Activerain, Facebook, Twitter or in person.  I think there is an underlying cohesiveness through it all, though.

Mar 10, 2020 07:02 PM #2
Lynn B. Friedman
Atlanta Homes ODAT Realty Call/Text 404-939-2727 Buckhead - Midtown - Westside -- and more ... - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Liz and Bill Spear 
Yes, we all are multi-faceted individuals. I cherish my reputation for being patient and understanding. Today, which was the second day in a row working on the same issue at the County Water Department Office, I was trying to deal with an internal error the Clerk made when posting the Seller's water account payment. That error - posting the Seller's payment to the wrong account - was about to derail a Closing now only two hours away.
I was kind, impatient (tried to keep that hidden), exceedingly patient, appreciative, overtly frustrated (when they asked me to fill out a Freedom of Information Request Form to get a copy of the account showing a ZERO balance to bring to the Closing - now only 45 minutes later - when that form specified a one to three day 'turn-around' time) and finally delighted - all in sequence. Why delighted? Because ONE PERSON was willing to accept the Department's responsibility for posting the Seller's payment to the wrong account and prepare an account statement showing a ZERO balance. Thanks to that individual, everything got straightened out. I hand-carried the document to the Attorney's office. Closing happened - fifteen minutes late - but it CLOSED! So it is true - with whatever action I take or whatever behavior I display at any given moment , "... I either make or break that reputation." 

Mar 10, 2020 10:05 PM #3
Realtyna Inc
Realtyna - Newark, DE
Realtyna- MLS RETS Integration software & services

Hi Liz and Bill Spear, thank you for this insight. I agree that consciously or subconsciously we are all probably slightly different people in each of the environments you describe. The question also comes to mind, how much do we change to each platform and how much do these platforms change us?

Mar 11, 2020 02:26 AM #4
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good morning Bill. May all of your reputations be positive. Interesting take on reputations. Enjoy your day!

Mar 11, 2020 04:01 AM #5
Kat Palmiotti
406-270-3667,, Broker, Blackstone Realty Group - brokered by eXp Realty - Kalispell, MT
The House Kat

We do show ourselves in multiple places both online and in real life...  And that does mean we have reputation(s).  Hopefully they are basically aligned.

Have a great day!

Mar 11, 2020 05:47 AM #6
Erik Hiss
Keller Williams Capital Partners Realty - Worthington, OH
You can trust me for all your real estate needs!

It's a hard thing to keep, but worth to keep it up!

Mar 11, 2020 06:06 AM #7
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

Liz and Bill Spear - Although I never met you in person, I have always considered you to be an upstanding citizen here on ActiveRain and true Ambassadors for our Social Media Platform. When I said thank you, to you when I reached out to you for help, it was sincere. You were always helpful, kind, and people I instinctively knew could be trusted. 

In addition, there are many others on AR who I never met in person and reached out to them for conversations and help. The ones that helped me, were truly advocates and excellent role models for the reasons why AR was created since its inception. When I told them I was grateful, I meant it.

There aren't a lot of members here on AR that I met in person and got to know them like I would within my own community. However, I have met and gotten to know a few in person (outside of our virtual world) and discovered they were like onions. Once you peel back the onion skins, they are not the type of people I would do business with or give referrals. 

On the other hand, I have had the pleasure of meeting many others in person and found them to be the real deal. Plus, a few contacted me regarding leads or potential referrals that didn't pan out, that's okay. That's the nature of our business. Understanding was mutual. A true professional is kind, intelligent, and most important trust worthy. Whether it is business or personal, trust is golden. 

If it was possible to give individuals a Gold Star for the way they treated me, I would give them out generously. Liz and Bill, you would receive gold stars. 

Mar 11, 2020 06:39 AM #8
Christine Wade - Real Estate Virtual Assistant
Christine Wade - Townsend, MT
Proud to Serve Your Real Estate Support Needs

Good post, I think many people are oblivious to the fact each presence can bring about a separate reputation, hopefully they are similar and integrity and persona are aligned; however, I admit to showing a much more personal side of myself on Facebook and Instagram than I do on say LinkedIn and Active Rain, etc... personal vs businesss...but at the heart and core...I believe they align.

Mar 11, 2020 08:15 AM #9
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

Who are you when no one is looking?  I'm with you, Bill. I'm pretty WSIWYG - and we have a very similar social life it seems. I can be very outgoing and social for a time, but I recharge in quiet solitude. And, I try to conduct myself with care online. Only my close friends get the truly personal side of me, opinions and all . 

Mar 11, 2020 09:28 AM #10
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Some of you may behave here in the Rain, but then are total beasts on Facebook.

Oh, never mind.
I don't behave ANYWHERE. 

So my reputations are, along with my computations, felicitations, prestidigiations, and resultant remediations . . .  

 . . . where DID they go? 

Mar 11, 2020 10:48 AM #11
John Henry, Florida Architect
John Henry Masterworks Design International, Inc. - Orlando, FL
Residential Architect, Luxury Custom Home Design

Good post, Bill.  Yes, we have different faces, let's say 'facets' to our reputations...

Mar 11, 2020 11:00 AM #12
Peter Mohylsky, The Beach is closed but I am open.
PrimeSouth Properties - Santa Rosa Beach, FL

I agree but I do realize that you can not please everyone.  If I am happy, that is all that matters.  

Mar 11, 2020 12:15 PM #13
Laura Filip
Laura Filip Broker , Opening doors for All Seasons of Life - Whitesboro, TX
What can we do for you today?

Good evening to all, thank you for sharing your article with us. I would agree there are several out there that are really not all that easy to work with. And then there are those agents you know they play games within the offer that is presented, they do it all the time on every single offer presented. One get's to know who does this. One can hope that being honest and straight forward is how to make things work out best for all parties. 

Each their own on how one responds and the reputation of games is played.

For myself, honesty is where we will go on the reputation aspect. 

Mar 11, 2020 05:17 PM #14
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

It can mean a lot but at the same time, it can also mean a lot to not care overly.

Mar 11, 2020 09:44 PM #15
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Adding to the previous point: Sometimes, it’s the ones that are hard to work with that teach us the most about how work better

Mar 11, 2020 09:47 PM #16
Sham Reddy CRS
H E R Realty, Dayton, OH - Dayton, OH

You said it all and so well.  Thanks for sharing!

Of course you have your local reputation with other agents.  There aren't many agents that fall into this category, but there are some that I hope my buyers NEVER are attracted to a listing of theirs.  I'll show them, I'll sell them, I'll get them to the closing table, but I know going in that the other agent practices the vinegar approach.

Mar 12, 2020 04:49 AM #17
Jeff Dowler, CRS
eXp Realty of California - Carlsbad, CA
The Southern California Relocation Dude


Wise words here. I think one should strive for reputation consistency, across all platforms, venues, and in person if possible. And that's a positive reputation, of course!


Mar 12, 2020 12:15 PM #18
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

you mentioned "local reputation" among other agents.  OH yes, recently I was at an instructors conference and ran across someone and we both knew several people in common in Georgia real estate circles.  She asked about an agent in my market and I said, "I would really rather keep my opinion to myself in this public setting" and she replied, "no one I know in your area likes working with ___________"  It's really true, but I did not agree because I don't want to the next person she's talking about.

Mar 12, 2020 07:21 PM #19
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Hi Liz and Bill Spear - you need to protect your reputations.  Taking your responsibilities seriously is the first step.

Mar 14, 2020 09:54 AM #20
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Conveying what we are about is one of the most difficult tasks for some.  You are a great writer and a reader can instantly tell you know your stuff and your area.  Great example you send to others!

Mar 20, 2020 10:27 AM #21
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