A tale of two agents and staying in touch

Real Estate Broker/Owner with Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 GREC# 169695

This morning when I arrived at my office I had an email from a name that I didn't recognize as a past client, but it referenced an address that seemed familiar to me.  As it turned out it was a listing of mine that sold back in 2016.  The email was sent to me and to the closing attorney (who has since left a partnership with other attorneys and has his own firm, so email had changed and person who email was addressed to is no longer employeed there).

The email said "where is my deed?"  Well the fact is the deed would have been mailed to the buyer after recording in the county where the property is located and returned to the attorney. But we all know that things happen.  People can misplace documents, things can get lost in the mail and never get delivered.  

Does one actually need their "original" deed after recording for anything?  No.  You don't need your deed to be the owner, you don't need your deed to sell your property.  It's all a matter of public record in Georgia. 

Did I respond to the "not my client" person I got an email from?  Of course I did.  Not only did I send them a copy of their deed (I subscribe to the on line service in Georgia where deeds, plats and leins can be looked up), I also copied the new email address of their closing attorney (the gal that handles the "after it closes" part) and I called her to ask her to please look up and tell me the address the deed was mailed to.  She did and I replied with the date it was sent and the address it was mailed to.

Mr. he wasn't my client is now a loyal fan.  He thanked me and said "if we ever decide to sell, we will call you, if we know anyone else wanting a lake house we will tell them to make sure to call you"  I have now added him to my email data base and will send him enewsletters with lake information quarterly.   I also followed up with a link to market reports and a rough estimate of how much he's gained in the last 4 years since he purchased.

The agent who sold him the house, well, she doesn't work at the same firm anymore and her email address he had was no good.  He'd not heard one peep from her since he bought the house.  I don't make it a habit to add other agent's clients who happen to buy my listing to my data base, but perhaps I should.  I don't think any of them stay in touch.


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Tammy Lankford, Broker/Owner


Broker License # 169695  Lane Realty License # H-11420

Real Estate Instructor License # 355089

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Comments (45)

Christine Wade
Christine Wade - Townsend, MT
Operations Strategist / Online Business Manager

Customer service at it's finest! PPC may get someone into your sales funnel, but without service like this, they will just sit there gathering dust.

Mar 13, 2020 08:23 AM
Tammy Lankford,

that is so true and while I do get business from internet leads, I keep it with service.

Mar 13, 2020 03:10 PM
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Good communication is powerful, I really don't know how the agents that don't return calls, emails, etc. stay in business.

Mar 13, 2020 08:34 AM
Tammy Lankford,

so frustrating when they don't

Mar 13, 2020 03:10 PM
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Nice job, Tammy. Providing information wins fans big time. 

Mar 13, 2020 09:30 AM
Tammy Lankford,

I like fans.

Mar 13, 2020 03:10 PM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Hi Tammy Lankford, that was great work on your part.  She have shown that you are there when it matters.

Mar 13, 2020 11:15 AM
Tammy Lankford,

I try.

Mar 13, 2020 03:10 PM
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Just exceptional all around, Tammy Lankford, ... period.  You frame how real professionals should handle their work and treat people ...


Mar 13, 2020 03:13 PM
Tammy Lankford,

Yet it just feels like, "doing my job" and nothing extraordinary at all.  Sad it's not more of the rule.

Mar 13, 2020 08:13 PM
Laura Filip
Laura Filip Broker , Opening doors for All Seasons of Life - Whitesboro, TX
What can we do for you today?

Thank you for sharing this with us. One can appreciate your prompt attention to this and how helpful you are. Have a great night. 

Mar 13, 2020 04:43 PM
Tammy Lankford,

gently reminding others to keep in touch, let other know when you move companies, change emails.

Mar 13, 2020 08:14 PM
Steve Higgins
RE/MAX Kelowna - Kelowna, BC

Hi Tammy,

Good post. Doing the right thing almost always pays off. Obviously the other agent isn't to interested in retaining her clients. A news letter with all her new info should have been the first thing she sent out to all her clients past and present.

Mar 13, 2020 05:46 PM
Tammy Lankford,

I can't imagine not doing that. Of course I can't imagine using a company email.

Mar 13, 2020 08:15 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude


No surprise to me, but you did the right thing and helped as you could. Staying in touch going forward, given what this homeowner said, makes perfect sense. There are lots of orphan buyers out there who never hear from their agents!


Mar 13, 2020 08:42 PM
Sham Reddy CRS
H E R Realty, Dayton, OH - Dayton, OH

Thanks for sharing, great information!!!

Does one actually need their "original" deed after recording for anything?  No.  You don't need your deed to be the owner, you don't need your deed to sell your property.  It's all a matter of public record

Mar 14, 2020 04:46 AM
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

A past NAR survey once said that 78% of Buyers said they would use their Agent again . But only 18% do ! No consistency in follow up!!!

Mar 14, 2020 06:07 AM
Dana Basiliere
Rossi & Riina Real Estate - Williston, VT
Making deals "Happen"

Tammy, that is the way to go!  A little time and effort gets you the loyal fans (clients).  If you help them they will love you...


Mar 14, 2020 06:28 AM
M.C. Dwyer
Melody Russell Team at eXp Realty of California, Inc. - Felton, CA
MC Dwyer-Santa Cruz Mountains Property Specialist

What? Not even a peep from his buyers' agent?    Sounds like they didn't even care one bit about him.   

You, who weren't even his agent, now have not only helped him, you've won his loyalty.     Excellent job!

Mar 14, 2020 09:41 AM
Lynn B. Friedman CRS Atlanta, GA 404-939-2727
Atlanta Homes ODAT Realty - Love our Great City - Love our Clients! Buckhead - Midtown - Westside - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Tammy Lankford, 
So easy to be helpful and sometimes it even is a personal benefit. IMHO - you did it because of who you are - not looking for reward. All the best - Lynn

Mar 14, 2020 09:55 AM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Tammy- knowing you through the many years that I've read your post, I would expect nothing less from you. You are an example of the agent who does not stop serving clients, even those who are not their clients. 

Mar 14, 2020 11:49 AM
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

Tammy Lankford, - may the luck of the Irish be always on your side and in your client's favor. 

Happy St. Patrick's Day and I wish you and your family much love. 

Mar 17, 2020 10:44 AM
Elyse Berman, PA
Best Connections Realty, Inc. - Boca Raton, FL
Boca Raton FL (561) 716-7824

Love this Tammy!  It was so easy and yet so genius.  We have public record in Florida too, so I get it.  Such an easy thing to do and now you have a raving fan.

Mar 19, 2020 06:40 PM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Well done!  You've earned the trust and possible business of another agent's client.  Shame on that agent for not staying in touch.  I've always viewed officer shoppers, agents who go from office to office, as not knowing how to stay in business. If they focused on their clients as much as they did on the office they're hanging their license, they'd have more business and be able to stay put!

Mar 20, 2020 10:30 AM
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

I'm so with everyone else, Tammy, I wouldn't have expected anything less from you.

And, like you, I wind up with other agents' clients simply because they don't follow-up with their clients. If they do, the clients don't choose to call them when we offer a service that their original agent didn't.

Mar 22, 2020 09:54 PM
Larry Johnston
Broker, Friends & Neighbors Real Estate and Elkhart County Subdivisions, LLC - Elkhart, IN
Broker,Friends & Neighbors Real Estate, Elkhart,IN

Good afternoon Tammy,

You make a good point. I need to go back and check with some of my clients from 10 years or so ago.  Congrats on your Featured blog.

Mar 27, 2020 09:42 AM
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

Tammy Lankford, - I always look forward to your blog posts and comments too. You have a great head on your shoulder and strong one too!

Mar 27, 2020 10:10 AM