It happened again last week – “real” mail from a legitimate sender went directly to my junk mail – not once, but twice.
When I open Thunderbird in the morning, all the mail that came in during the night makes 
its way to my inbox. I see a message saying something like “downloading message 3 of 45.” Then, as it’s coming in, the system zaps (some of) the “junk” directly to that folder.
I might start with 45 messages and then have only 32 by the time the process is finished.
The other morning, I was watching the mail come in and I saw a message from a client appear and then disappear. Oh – oh.
After I got there and found the zapped email, I decided to see if there was anything else that didn’t belong.
And yes, there was. And it almost made something else that had happened make sense.
The night before I noticed that the same person had purchased two of my prospecting letter sets, with the two purchases about a half hour apart. I’m always curious to see which sets people are using, so I looked – and was startled to see that he had purchased the same set twice.
I wrote to him to ask about it and learned that he had been unable to download the first purchase, so had purchased it again. I refunded his second purchase, gave him a discount code for future purchases, and told him to contact me if that should happen again.
Then, when I was checking that junk folder the next morning, I found that he had tried to contact me between purchases – but his email had gone to the junk folder. When I didn’t reply, he simply purchased the same set over again.
How many people would do that? Not many, I think! I think anger would be a more common reaction.
My new rule: Check the junk folder 3 times daily.
Meanwhile, since the program does NOT clear out all the junk and DOES send good mail to junk, what is the point of having that function?
Image courtesy of Stuart Miles @freedigitalphotos.net
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