A good paper trail is so essential these days. Despite how honest most agents really are..we all make mistakes. The insurance companies like to refer to them as errors and omissions. Errors and omissions are not the same as intent to fraud someone..
Complete files on every closed transaction and complete files even on those deals that cratered, are so necessary in being able to defend our good intentions and actions..
Always keep EVERYTHING that has to do with your daily business transactions.. You won't regret it! :)
Have a Great Week!