A Childhood Lesson to Remember if You Want to Be Remembered

By
Real Estate Agent with Dirt Road Real Estate SA676002000

Maybe because I am older, I remember from my childhood my mother setting me down at the kitchen table to write thank you cards for Birthday and Christmas gifts. She would address the envelopes when I was younger. As I grew up and my handwritting improved, I addressed the envelopes myself. I passed this childhood lesson onto my daughter who has passed it onto her daughter.

 

For me sendinga personal handwritten thank you card is one of the simplest ways to acknowledge the generosity of others as well as to differentiate your professionalism from others. I also believe this action reveals a higher level of emotional intelligence.

 

In the past four weeks I have snailed mailed five thank you cards to three Listing Agents, one Title Officer and one Lending Officer who were beyond helpful during close of escrow (COE). Without their attention to the various aspects during COE from inspections to appraisers, I sincerely doubt if any of the transactions would make it to a successful close. Two homes have closed and the third one is due to close at the end of the month ands the fourth to close next month. Additionally, I send personal handwritten cards to my real estate clients after COE.

 

Yesterday I worked with another listing agent to address repairs requested by an appraiser. We painted trim around 4 doors and painted two exterior doors. My husband graciously volunteered to help as well. Within 3 hours, all painting was completed. Today she is also receiving a thank you card.

 

Writing personal handwritten thank you cards and mailing them through the United States Postal Service has always demonstrated to me to be an excellent sales skill. I have shared this simple sales skill with my executive coaching clients and they have received very positive feedback as well.

 

Possibly this is because of the words echoed years ago by President Teddy Roosevelt:

 

"No one cares how much you know

until they know how much you care."

 

Graphics courtesy of Pixabay.com

Posted by

Leanne M. Smith, MS, GRI, rCRMS

2018 KGVAR Rookie Realtor of the Year-55+
219.508.2859 MST
Life Begins Where the Pavement Ends
Connect with me on LinkedIn:
http://www.linkedin.com/in/leannehoaglandsmith
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Rainmaker
1,569,632
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, Blackstone Realty Group - brokered by eXp Realty - Kalispell, MT
The House Kat

I keep telling myself I'm going to start doing this, but I haven't yet. Shame on me! I always wrote thank you notes as a child as well. Geez.

Apr 16, 2020 08:04 AM #2
Rainmaker
638,714
Claude Labbe
Real Living | At Home - Washington, DC
Realty for Your Busy Life

Many times I'll get a call and someone says "I can't quite read what you wrote".  Sometimes they've sent a photo so I can deceipher for them.  Clearly I needed to listen to my 4th grade penmanship teacher more.

Apr 16, 2020 01:07 PM #5
Ambassador
2,993,095
Anna Banana Kruchten Arizona's Top Banana!
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Leeanne I've long been a fan of writing personal thank you's. Often times when I visit the business associate, client or friends place of business or home I will see the note displayed. That's when I know they appreciate me taking the time to say thank you (or whatever message is appropiate).  I realize this is an 'old school' way of doing things....but it is more powerful than most would think. 

Apr 16, 2020 02:30 PM #8
Rainmaker
716,984
Laura Filip
Laura Filip Broker , Opening doors for All Seasons of Life - Whitesboro, TX
What can we do for you today?

Thank you cards are great to receive and to give out. Have a great day. 

Apr 16, 2020 04:56 PM #9
Rainmaker
423,907
Susan Rupert
Kissinger Bigatel & Brower REALTORS - State College, PA
ABR, CRS, e-PRO, MCNE, SRES, REALTOR

Leanne, I try to send out handwritten notes after each closing and if I am out and run into a past client I send them a handwritten note as well. It's just a nice thing to do and nobody is really doing that.  Thanks

Apr 16, 2020 06:54 PM #10
Ambassador
4,220,559
Jeff Dowler, CRS
eXp Realty of California - Carlsbad, CA
The Southern California Relocation Dude

Hi Leanne:

Sending handwritten thank you notes (and other kinds of notes) is such a simple yet meaningful thing to do. I always send cards after a transaction closes, something which I RARELY ever receive. And I know past clients appreciate them, and remember, as I sometimes get thank you emails, or those I do repeat business with mention them as part of my staying in touch. No doubt I could do more!

Maybe this is old school, or something basic, but it works and it's memorable!

Jeff

Apr 16, 2020 08:20 PM #13
Rainmaker
282,096
Susan McCall 503-481-2256 Principal Broker-Oregon
Compass Realty Solutions - Portland, OR
Listing and Buyer's Agent

Great reminder, and people do love to get something in the mail, as opposed another email!!!!

Apr 16, 2020 09:07 PM #14
Rainmaker
676,801
Debra Leisek
Bay Realty,Inc Homer Alaska - Homer, AK

Its so old its new! Thank you Cards are a lost art! Takes so little but gives so much!!  People like getting something nice in the mail. Plus these days it helps support our Post Office! Win Win! 

Apr 17, 2020 02:00 AM #20
Rainer
581,741
Sham Reddy CRS
H E R Realty, Dayton, OH - Dayton, OH
CRS

Great ideas, thanks for sharing!

Writing personal handwritten thank you cards and mailing them through the United States Postal Service has always demonstrated to me to be an excellent sales skill. I have shared this simple sales skill with my executive coaching clients and they have received very positive feedback as well.

Apr 17, 2020 04:30 AM #21
Rainer
8,732
Kristina Davy
Lori Bonarek Realty - Coal City, IL
Realtor focused on Grundy, Kendall & Will County

Could't agree more! Always feel a handwritten thank you card has so much more a personal touch and thoughtfulness than sending a Facebook or email thank you.

Apr 17, 2020 06:29 AM #24
Rainmaker
578,392
Rob Spinosa
Guaranteed Rate, Marin County, CA - San Anselmo, CA
SVP of Mortgage Lending, Marin County

I send at least three handwrittens a week.  It is a task on my weekly planner.  Sometimes the exercise of determining who to send to is as valuable as the act itself.  I try to do these on Monday morning, which I hope sets my mind in a more grateful tone for the week ahead.  It doesn't always work, but it's a step in the right direction.  :-)

Apr 17, 2020 07:23 AM #29
Rainmaker
3,647,511
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Leanne - I admit that this is a longtime habit that has been cast away.  A thoughtful reminder.  

Apr 17, 2020 07:56 AM #30
Rainmaker
111,166
Kris Collis, Associate Broker
Smart Way America Realty - East Stroudsburg, PA
Professional Results you Expect 702-574-8102

Leanne, Old school is new school. Human nature responds to the personal touch.  AI robot brains need not become realtors.  Thank you for your story that will inspire us all to spend time where it counts, building relationships.Personal notes are another sign of excellence and standing out from the crowd.

Apr 17, 2020 11:16 PM #61
Rainmaker
1,335,222
Joe Manausa
Joe Manausa Real Estate - Tallahassee, FL
Tallahassee Real Estate

Great reminder Leanne Smith ... but I can't read my own handwriting any longer 

Apr 18, 2020 04:18 AM #66
Rainmaker
460,947
Matthew Klinowski, PA
Downing-Frye - Naples, FL
Golf Community Real Estate Specialist

Good morning Leanne, I'm a big fan of hand written Thank You cards. I always do them with a closing gift. I should start doing them more often with others I work with. Thanks for the post which has motivated me to make this a bigger part of my process.

Apr 18, 2020 04:50 AM #67
Rainmaker
574,956
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

I send a hand written thank you card to my clients and referrals.  And birthday cards!! What I do not care for is generic hand written thank yous that I sometimes get from vendors--always with the same generic message.

Apr 18, 2020 12:09 PM #72
Rainmaker
3,938,867
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good evening Leanne Smith ,

congratulations on a well deserved featured post. Good manners and attention to things that matter never go out of style.

Apr 18, 2020 03:57 PM #73
Rainer
334,275
AndreaBFerreira CRS - SRS - CLHMS
Keyes Co. - Davie, FL
Miami Dade, Broward and Palm Beach County in FL

Thank you, birthdays (whole family), Christmas, new job and house anniversary are on my list to keep everyone in contact more than once a year... it is a great way to call them and follow up. Also I cal the spouse to remind the the spouse bday coming soon. Husbands always feel great for my reminders 😃. Good post... be safe everyone

Apr 19, 2020 06:19 AM #74
Rainmaker
1,012,090
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

And people LOVE getting those thank you notes.  Good for you and the listing agent for making that Appraiser list vanish!  

Apr 28, 2020 04:43 PM #99
Rainmaker
100,500
Leanne Smith
Dirt Road Real Estate - Golden Valley, AZ
Relocation to NW AZ with elbow room & more freedom

Thank you Jan Green - Appraisers are becoming very difficult and demanding.

Apr 29, 2020 05:35 AM #100
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Leanne Smith

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