Zooming (Safely) Through a Tour of Homes in San Diego, CA

Real Estate Agent with Big Block Realty 858.232.8722 CA BRE# 01261476

Back To Work! Zooming (Safely) Through a Tour of Homes in San Diego, CA

Thomas J Nelson REALTOR San Diego Homes For Sale

I performed my first Zoom tour today with 3 buyers watching me

tour them through 4 houses.

It took 90 minutes longer than it would have if we were all

attending in person, but it felt great to keep my clients, myself

and ultimately our families safe.

All 4 properties were vacant. The tour took 2.5 hours.


I called 3 listing agents Friday and called one on the fly today as we added a fourth property mid tour. We discussed my typical due diligence questions and COVID-protocols. 


One asked me for our new COVID-19 CAR Form (below) and the other three said "just go".

I bumped into one agent at house #3 and was kind stunned to see her and her clients, (a young couple with a 4-month-old baby). The adults had masks, no booties, no gloves and the baby was completely unprotected and exposed 🙄.

California Real Estate COVID-19California Real Estate COVID-19

This form 👆 has evolved 3-4 times since March 2020


I was masked up, had gloves and removed my shoes. I brought hand sanitizer

and Clorox Wipes to wipe down lock boxes, doorknobs,

keys and my phone constantly.


How it worked with my buyers:

  • One Zoom link texted to all 3. (Your clients need to download the APP to their phones or devices/computers for the link to work).
  • Each house I would text them after I opened up and turned on all the lights.
  • Then we'd all meet on my phone in the Zoom APP.
  • I walked the house typically 2-3 times and answered questions, re positioned the camera to show them some details like appliances and views. I even showed them the views from the front yard and panned down the streets for neighborhood context.


The 1-2-3 of today:

1. It is a lot more work wiping things down, hazmat wardrobe and live streaming the tours. 2. But, it is so much fun to be working! 3. It's so much fun to serve the clients with technology that impresses them and service that demonstrates how important they are to you as a business owner. 


Bay Park San Diego Water Views


1. An offer! $800,000 asking price.

2. A back up property $750,000 asking price.

Bay Park San Diego Water Views 

Happy clients that felt I went above & beyond 😀

2 Buyers were sitting in Daly City, CA (San Francisco Bay Area and one was only 3 miles away). Technology has made the pandemic very tolerable, manageable and workable. No Fuss, No Muss.


Posted by

Thomas J. Nelson
REALTOR®, CRS, RCS-D, CDPE, e-Pro, Certified Military Home Specialist, Luxury Home Specialist, Author, Keynote Speaker and  Podcast Host 

Serving Coastal San Diego from Carlsbad to Coronado, Downtown, Balboa Park Area,
La Jolla/UCSD & Mission Bay Park Areas
I Offer Rebates to Veterans
& Active Duty

Facebook l Linkedin
Website I About Me
Search For Homes

(858) 232-8722
             call or text me
                      email me


RCS-Divorce     Southern California Chapter of Certified Residential Specialists (CRS)

Disclaimer:  Nothing in this blog article is to be construed as legal advice, tax advice, medical advice or financial advice.  For legal advice see an attorney.   For tax advice, health or financial advice see a tax attorney, certified public accountant, or other qualified professional.

Comments (12)

Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Thomas - it's good to see such positive real estate results.  Life changes and so do real estate practices.  Continue staying safe and keeping clients happy about their decision to work with you.  

Apr 25, 2020 06:51 PM
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

I have done zoom calls, facetime and videos - it works when there is no other option - and right now for most people there is no Option A

Apr 25, 2020 07:33 PM
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

This is wonderful, Thomas. I love this story of how you can manage things during this time. As for the the folks you ran into, I am honestly at a loss to explain certain behaviors we're seeing right now. We have agents here who are also ignoring the guidelines, right along with their clients. 

Apr 25, 2020 08:15 PM
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets

Yes, I didn't say anything, but I couldn't help but wonder what these "parents" were thinking bringing a 4 month old out into a pandemic world and confined homes.🙄  I heard them say they were off to see more as I waited my turn in the driveway. 

Apr 25, 2020 08:59 PM
Eva B. Liland Century 21 Doug Anderson
Century 21 Doug Anderson - Lancaster, CA
Glad to be of Service 661-714-1643

This truly shows that not only are you a licensed Realtor, it also shows that you have the ability to over and above. You are truly a professional, very well done!

Apr 25, 2020 10:43 PM
Joseph Doohan
Joseph Doohan - Las Vegas, NV
I offer business strategy advice for realtors

Thank you for taking the time to keep us posted and up to date. Wishing you a great day ahead! Take care.

Apr 26, 2020 02:06 AM
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

Good morning, Thomas J. Nelson, Realtor e-Pro, CRS, RCS-D, Vets congratulations on all of your wonderful results and going above and beyond....that's the sign of a top shelf listing agent....

I can't get that thought of the MORON who showed up totally unprotected and with a tender aged child fully exposed....MORON... that's the nicest word I would use to describe her since it's your blog.

Apr 26, 2020 03:36 AM
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets

LOL , I agree Barbara Todaro as a parent, a common sense adult and a REALTOR*...I agree. Thanks again for your kind guidance on the listing strategies this week, you're a true pro!

Apr 26, 2020 06:07 AM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I commend you on your diligence of keeping both you and your clients safe...

Happy Sunday Thomas J. Nelson, Realtor e-Pro, CRS, RCS-D, Vets 

Apr 26, 2020 04:32 AM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Hi Thomas,
Thanks for sharing how you are making business work for you and your clients. It does sound like a lot of work but I imagine it's a bit of a challenge to figure it out... kind of like a new game. Congratulations on your success.

Apr 26, 2020 07:09 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude


Great information! I haven't done a Zoom tour yet but expect I will be doing them. Really surprised to hear the agent and clients, and the baby, were at the one house while you were showing.


Apr 26, 2020 10:20 PM
Eva B. Liland Century 21 Doug Anderson
Century 21 Doug Anderson - Lancaster, CA
Glad to be of Service 661-714-1643

We all have to learn how to conduct business using technology or if not, we will all be out of our business 2-3 years from now. I'm not technical at all and my Broker shows no interest which surprises me. Time to move on.

Apr 26, 2020 10:36 PM
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets

Indeed. My Broker is the source of 40% of my current, very current tech and 40% comes from Buffini & Company 20% my own initiative. I'd be in trouble without my Broker & Coaching.

Apr 27, 2020 07:29 AM
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Thomas good for you, I am Zoomed out, but if your clients still like it that is awesome, Endre

Apr 28, 2020 10:17 PM
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

I'm Zoomed-out for meetings too Endre Barath, Jr. but, for Showing homes it's way different...you're out, you're back to work and it's the only way they can see the property. Zoom worked better than FaceTime for multiple people...F.T. has feedback with 3 or more online and this tour had 3-5 family members on most "calls".

Apr 29, 2020 05:51 AM