I had a seller call who was shaken to the core. Her voice trembled. Once she calmed down I was able to understand her better. She was just yelled at because she needs to sell her home. Why would someone yell at her? That is what i wanted to know. She said she got on the Internet and looked for the biggest agent to assist her. As she explained to the agent what her needs were, the agent berated her for not waiting until the pandemic was over. To stay home like ordered....
It appears she called the wrong agent, as a good agent helps, not hurts. I listened to her as she explained her situation. They need a bigger home. She got engaged and will be merging her family of 3 kids with his family of 3 more kids. She has a condo. He has a small single family. They need to sell both of them. They then need to find a large home within their price range. She wants to do this before they get married. She also wants all the kids to see and approve the new home.
I was getting a better picture. There was many parts of this puzzle as they need to time the two sales and the purchase. They need to sell the 2 homes before they can buy. They cant buy until they sell though. It was a lot to take in, however it was certainly doable.
She then asked about the virus. She does not want to leave the house. She does not want people coming into her home. Now i was seeing why this other agent may have yelled at her. However it is my job to work things out. To give them options and a solution.
IN SUMMARY, there a couple of solutions i put forth. The best solution would be to start the process but wait on actually listing the homes until we get a better idea of what the virus is doing. Here in NH the infections are in decline. Better days are coming which gave her hope. We can start the process by getting pre approved for the mortgage. By seeing both homes and getting them ready to sell. By checking neighborhoods to see where they want to live. Then we can go full force when she is ready.
IN THE END both he and she were happy with the plan. He wanted to do it now but she wants to wait. They are also planning a wedding and they have their hands full. They thanked me for my understanding and patience. They then thanked me before being nice to them. They knew they were in good hands.
I leave you with my infamous thoughts, My philosophy is simple, provide more personal and professional service to guide my clients through each step of the buying or selling process. All Agents are not created equal and every buyer or seller should take the time to hire the BEST not just the biggest. Those that hire me, find a dedication like no other.