Whatever your profession is and services offered either as an agent or layman the client is thinking, wanting and expecting and customer service demands we get to the heart of the matter timely as well as do a good job providing we get the job to do. In Real Estate often clients do not know what to do or whom to choose except that they want an agent in the majority of situations.
THE CHOICE TO AGENT-UP
The mindset of a client to look for an agent to protect their position is a wise/safe move considering the risk & amount of money at work in Real Estate transacting. As to who to choose that becomes an interesting journey for this reason: How does anyone know what to do or ask or consider on something they nothing about? To the client, it is a learning curve often filled with stress, uncertainty and doubt
Putting myself in the other guys shoes has paid-off for me in so many ways over the years and I highly recommend it. Doesn't matter the subject, circumstances or services, wanting to know what the other guy is doing, why and how-so leads ultimately to a win-win if we all accept after exploring. At the very least it is a negotiations invitation. Dialog, conversation and exchanging plus Q & A of ideas pays off
CLIENT THINKING BEFORE
A seller wants to sell. He is assessing his product, its condition and the value of it all and that becomes the focus. Then, timing and of course necessary repairs and subsequent plans for after the sale/purchase. Buyers are on a similar track with the obvious changes. Everyone wants to prosper safely & completely
CLIENT THINKING DURING
Assuming they get agent-upped and had discussion, meeting of minds and contracts to mark and seal the understanding, the client is watching, waiting and focused on progress or not. All principals make the decisions and investments mentally now they want to see it form, progress and start to materialize.
CLIENT THINKING AFTER
This is very important for the many reasons. Did things go as represented? Will there be positive word of mouth? Has the statute of limitations been respected? Pause here. We forget that 4 years from the close disputes can arise via lawsuits. An agent will assess this for becoming better as well as preserving the business model. NOTE: If you mind the "during" part the after is predictable
ALL YOU CRYSTAL BALL PEOPLE
No one knows what anyone is thinking to the detail but it is incumbent upon those that interact personally or professionally to take an interest, inquire, postulate and project commonly called in the vernacular "planning" and being pro-active. The wanting to know if handled correctly is followed by knowing for sure
OUR BUSINESS PLANS
Not all plans fit all people can we agree on this? In fast food operations an offering is made called a menu and business is done within those parameters give or take add onions or no dressing. In Real Estate, no two deals are alike either by people or product. having a general plan that can be customized is wise for all
INTERESTING TO NOTE
The old tried and true marketing cliche of "people buy from people first then the product or service" is no myth. It is called branding, first impression and in some cases the luck of the draw. However elevator speeching helps us to prepare when called upon. Short and sweet is this path and easy-peasy for the results
Most valuable tool for teams & businesses who like to teach, train & educate themselves on what to expect before going in. Prep is used more often & in every industry or endeavor than you realize. It can be fun while revealing & helps the real scenario go smooth & hit mark! If working alone, the mirror works well
EXPERIENCE LEADS THE WAY
I forget what it was like to first start out but I know it was full of major ignorance, inexperience, errors, assumptions and losses. Some of those were painful too. However the learning curve cures it all assuming you stick with it. Savvy, maturity and ownership of conduct as well as mastery appears before long.
WE ARE SEEKING RESULTS
As offerors of customer service and products we must never forget what brings us together with potential customers, clients and principals and i.e. the promise or a result for using us. That is what this all boils down to no matter how you slice it. Can you perform? Keep promises? Produce? The client wants to know