THE MIND OF THE CLIENT

By
Real Estate Broker/Owner with people first...then business Ran Right Realty 636943 licensed to thrill

Whatever your profession is and services offered either as an agent or layman the client is thinking, wanting and expecting and customer service demands we get to the heart of the matter timely as well as do a good job providing we get the job to do. In Real Estate often clients do not know what to do or whom to choose except that they want an agent in the majority of situations. 

THE CHOICE TO AGENT-UP

The mindset of a client to look for an agent to protect their position is a wise/safe move considering the risk & amount of money at work in Real Estate transacting. As to who to choose that becomes an interesting journey for this reason: How does anyone know what to do or ask or consider on something they nothing about? To the client, it is a learning curve often filled with stress, uncertainty and doubt

ROLE-REVERSAL

Putting myself in the other guys shoes has paid-off for me in so many ways over the years and I highly recommend it. Doesn't matter the subject, circumstances or services, wanting to know what the other guy is doing, why and how-so leads ultimately to a win-win if we all accept after exploring. At the very least it is a negotiations invitation. Dialog, conversation and exchanging plus Q & A of ideas pays off

CLIENT THINKING BEFORE

A seller wants to sell. He is assessing his product, its condition and the value of it all and that becomes the focus. Then, timing and of course necessary repairs and subsequent plans for after the sale/purchase. Buyers are on a similar track with the obvious changes. Everyone wants to prosper safely & completely

CLIENT THINKING DURING

Assuming they get agent-upped and had discussion, meeting of minds and contracts to mark and seal the understanding, the client is watching, waiting and focused on progress or not. All principals make the decisions and investments mentally now they want to see it form, progress and start to materialize.

CLIENT THINKING AFTER

This is very important for the many reasons. Did things go as represented? Will there be positive word of mouth? Has the statute of limitations been respected? Pause here. We forget that 4 years from the close disputes can arise via lawsuits. An agent will assess this for becoming better as well as preserving the business model. NOTE: If you mind the "during" part the after is predictable

ALL YOU CRYSTAL BALL PEOPLE

No one knows what anyone is thinking to the detail but it is incumbent upon those that interact personally or professionally to take an interest, inquire, postulate and project commonly called in the vernacular "planning" and being pro-active. The wanting to know if handled correctly is followed by knowing for sure

OUR BUSINESS PLANS

Not all plans fit all people can we agree on this? In fast food operations an offering is made called a menu and business is done within those parameters give or take add onions or no dressing. In Real Estate, no two deals are alike either by people or product. having a general plan that can be customized is wise for all

INTERESTING TO NOTE

The old tried and true marketing cliche of "people buy from people first then the product or service" is no myth. It is called branding, first impression and in some cases the luck of the draw. However elevator speeching helps us to prepare when called upon. Short and sweet is this path and easy-peasy for the results

ROLE-PLAYING

Most valuable tool for teams & businesses who like to teach, train & educate themselves on what to expect before going in. Prep is used more often & in every industry or endeavor than you realize. It can be fun while revealing & helps the real scenario go smooth & hit mark! If working alone, the mirror works well

EXPERIENCE LEADS THE WAY

I forget what it was like to first start out but I know it was full of major ignorance, inexperience, errors, assumptions and losses. Some of those were painful too. However the learning curve cures it all assuming you stick with it. Savvy, maturity and ownership of conduct as well as mastery appears before long.

WE ARE SEEKING RESULTS

As offerors of customer service and products we must never forget what brings us together with potential customers, clients and principals and i.e. the promise or a result for using us. That is what this all boils down to no matter how you slice it. Can you perform? Keep promises? Produce? The client wants to know

Comments (8)

Brian England
Vacasa - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I have no doubt that you provide the utmost level of service to all of your clients!

May 06, 2020 05:31 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Brian England ...sees some of his self in me.....

May 06, 2020 06:26 AM
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thank you very much, Richie, for sharing your experience and your advice.

May 07, 2020 01:41 PM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

How good of you to stop-in Roy Kelley ...key under the mat

May 07, 2020 02:50 PM
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

Richie Alan Naggar ... you do so well putting yourself in other shoes. Empathy is your strong suit. It shows in your writing content and genuine style.

May 08, 2020 03:41 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Often and frequent what we see in others we posssess ourselves Andrew Mooers | 207.532.6573 thank you for coming by

May 08, 2020 06:29 AM
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Richie you are such a kind person and I have to work on that my empaty is much lower than your level is, in my case I am helped by my  other half, I am much more hard core...Endre

Aug 02, 2020 11:29 PM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Endre Barath, Jr. ...when someone comments as you have, be assured that they have not only taken the first step toward the subject but awoken it inside them

Aug 03, 2020 06:25 AM