Education & Training with Performance Development Strategies

If you are a solo worker you need to manage your day but once you hire an assistant or add an associate you have an organization to manage.

There is a different attitude about work today.  Top down control has been replaced with shared control.  The recent need to work virtually has only accelerated this trend. It is not enough to be a great individual performer if that performer can’t work with anyone or collaborate. “The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime.” Think about this quote as it relates to the business world. All organizations have a great number of individual stars or top performers – employees who are skilled and knowledgeable and have the necessary attitudes and behaviors to accomplish anything they desire, yet the organization is coming up short on their results.

According to Suzanne Willis Zoglio, Ph.D. author of 7 Keys to Building Great Work teams, there are seven elements that high performing teams have in common.

The first element is Commitment. Commitment is being committed to the vision of the organization. All team members are focused on the same goal and moving in the same direction. Every decision is based upon the impact to the overall organizational goals.

The second element is Contribution. Contribution is when all team members are participating and taking responsibility for accomplishing goals. It’s important for each team member to have a clear understanding of his/her part in helping the team accomplish its goals. And to increase contribution, high performing teams are created by utilizing employees with different strengths.

The third element is Communication. Communication is more than just talking. It’s having open and honest communication between two or more people. All team members can provide feedback, accept constructive criticism, and address any issue directly.

The fourth element is Cooperation. Cooperation is when all team members do what they say they are going to do (follow through), it’s done right the first time (accuracy), outside of the box thinking is encouraged (creative), deadlines are met (timeliness), and all are supportive of each other (spirit).

The fifth element is Conflict Management. Conflict management is being able to address conflict effectively. Team members will have differing opinions and ideas, and that’s a good thing.

The sixth element is Change Management. Change management is allowing the team to be innovative. High performing teams need to be flexible and adjust to change.

The seventh element is Connection. Connection is when a team is connected to the organization, other teams, as well as team members. When connection occurs, a new culture is created where team members step in and help each other and all are working toward the organization’s goals.


How is your team? Who do you consider part of your team? Success is determined by the way your team plays together. No one player is more important than another. On the other hand, the team might only be as strong as the weakest member. A good leader will consider the above 7 points and provide the necessary support to create a team that create great results.  For a similar post on our website see SUGGESTIONS ON BUILDING GREAT WORK TEAMS.

Has working remotely shown the need to strengthen your team performance?

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Comments (23)

Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good morning Grant. Contribution and communication are so essential, yet so hard to truly achieve. Enjoy your day!

Jul 13, 2020 05:26 AM
Jeffrey Richman
Immediate Home Solutions - Waxhaw, NC
Creative Real Estate Specialist

Hi Grant Schneider,

A great post as always as I am in the midst of growing a new team.  Thank you for your words.

Jul 13, 2020 05:59 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Lottie - thanks.  I think that is an appropriate statement.

Endre - it is amazing that our spouses are now more involved because of the Pandemic.

James - this is very much the case. We need help.

Wayne - the communication is ALWAYS a work in progress.

Jeffrey - congratulations to you.

Jul 13, 2020 06:17 AM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

In my corporate career I was always known as a team builder, however when it comes to real estate, greed seem to always take a front seat position in my experience..

please have a great Monday Grant Schneider 

Jul 13, 2020 07:11 AM
Brian England
Vacasa - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I am pretty sure that I am the type that wants to do everything himself to make sure it is done properly or at least so that if something goes wrong I can't blame anyone but myself.

Jul 13, 2020 07:50 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy


What a wonderful post outlining the elements of team work with six "C's". Wishing you a great week ahead. A

Jul 13, 2020 08:48 AM
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Grant - while reading your post, the words of John Donne come to mind.  "No man is an island".  

Jul 13, 2020 09:16 AM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Grant and another great blog for us here in the Rain.  I can see this being reblog soon.


Jul 13, 2020 09:25 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Hi Grant... even though I'm a sole practitioner, I always love your posts about teamwork... when people ask me about my team I tell them I'm a team of three... me, myself, and I. The conflict resolution can be a bear sometimes! :)

Jul 13, 2020 11:28 AM
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thank you very much, Grant, for sharing your experience and your advice.

Jul 13, 2020 11:32 AM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Grant Schneider - I sometimes ponder how I would have adjusted back in the corporate world managing offices.  But in my present situation, I am my own boss and have been working virtually with all in my team for a long time.  As far as clients go, the difference is we have to drive in separate cars and follow COVID-19 protocols for our MLS.  Office meetings are now on ZOOM.  That is it.  I have my own space at home and my own office at work. 

I do feel bad for those who have had to make major adjustments.  My husband watches our grandson who is not in school when my daughter-in-law is showing property.  He loves it!

Jul 13, 2020 05:47 PM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Paul - I find that to be case with some real estate agents.

Brian - that is ok with solo agents.

Micahel - well I am sure that is right in most cases.

Will - thanks so much for that.

Nina - I that that there are some awesome solo agents I know here on AR.

Roy - thanks.  I hope you are having a great day.

Sheri - with all the your plans and your protocols you have made out well.

Jul 13, 2020 06:39 PM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Grant-= what a wonderful post to begin the week. The work we can do as one can be great, but the work we can do with our team can knock it out of the ballpark. 

Jul 13, 2020 07:09 PM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Grant you see this in sports a lot.  A team puts a bunch of stars together, but they have a hard time winning a game.  Yet a bunch of no names who can play as a team can excel and exceed their combined talents.

Jul 13, 2020 09:55 PM
Sham Reddy CRS
H E R Realty, Dayton, OH - Dayton, OH

Great thougts Grant!!! Thanks for sharing!

There is a different attitude about work today.  Top down control has been replaced with shared control.  The recent need to work virtually has only accelerated this trend. It is not enough to be a great individual performer if that performer can’t work with anyone or collaborate

Jul 14, 2020 06:19 AM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

Real estate is all about people. If yo have a team it is easier and more productive. One should discuss compensation how it is splitted first.

Jul 14, 2020 07:52 AM
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Great post Grant!  It so important to have a cohesive effort as you mention.  If anyone is interested in forming a team, your post is a great start!

Jul 14, 2020 08:23 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, although I am a solo broker/owner, great advice for those with more than one member in a business! 

Jul 14, 2020 09:32 AM
Dan Hopper
Dan Hopper - Gold Way RE - Westminster, CO
Denver Broker / Real Estate Advocate

Thanks for providing great advice for those seeking a good plan to follow when hiring others to work with your team.  Years past, I would have a PT assistant that would really help out, and was important for them to understand their roles, duties, and goals that would pay for their job.

Jul 14, 2020 03:59 PM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Kathy - yes and even as a solo co brokering involves teamwork.

George - that is for sure when egos get in the way.

Sham - collaboration is the order of the day.

Sam - yes, all things like that need to be up front and in the open.

Jan - I also think this could apply to co brokering too.

Joan - yes.  Also applies to strategic alliances.

Dan - thank you.  It is a good plan to follow.

Jul 15, 2020 06:39 AM