Ask An Ambassador: Are You Refilling Your Glass?

Real Estate Agent with RE/MAX Alliance 513.520.5305 SAL.2002007747

There's a joke about the pessimist and optimist arguing about whether a glass is half empty or half full and the pragmatist walking up, grabbing the glass and knocking it back and proclaiming that was good!  And of course the rest of us realize the glass was always refillable with whatever we prefer.

Well right now some people are upset about the current state of ActiveRain.  Will it be what it was?  Will it be something different?  Will it even BE, period?

But how much energy and mindspace should we give to a situation that we can't truly influence or control?

No amount of writing about how awful it is that "management" hasn't communicated adequately is going to make your phone ring with buyer and seller calls.  The words are nonproductive and there's not a consumer out there that will give a flyin' flip about any internal problems on this site.  Either you're producing information they can use, or your competition is and the phone rings for the first person that provides what they need.

Here's the bottom line for me:  the site was down for about 12 hours and a month's worth of posts are TEMPORARILY AWOL.  Every claim by ActiveRain representatives since Day 1 is we expect to restore the lost. That's posts, comments, points, the whole enchilada.

So since Day 1 I've had a choice:

Get wrapped around the axle or get back to business.

For me, that's not even a decision.

Blogging here, even in its lessened SEO strength current state, still gets me results.

Some posts are more likely to have results than others, but enough hit the target that I can keep refilling my glass and get ActiveRain direct messages like the one I received this evening:

"I am recently widowed and I'm looking for a landominium in the Clermont County area if you think you can help me please let me know. Thanks".

THIS is exactly why I keep pushing ahead.  Maybe that message leads to a client, or maybe not.  But working my blog gave me another opportunity.  The glass refilled.  AGAIN. 

It's your choice how to use the site.  Invest in yourself or burn any social capital you might have, your call.  Ultimately you're going to do what you're going to do, and I'm going to do what I'm going to do.  One leads to closing checks, the other way...well enjoy your bitter drink.

Until next Tuesday, just Ask An Ambassador if you need help,

Bill of Bill & Liz aka BLiz

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Serving Warren County Ohio & Adjacent Areas


The Liz Spear Team of RE/MAX Alliance
Elizabeth Spear, ABR, CRS, Ohio License SAL.2002007747

William (Bill) Spear, CRS, Ohio License SAL.2004011109  Kentucky 77938
Ask for us by name if you visit the office!

EHO Two locations: Lebanon & Mason, OH
Bill Direct:  513-520-5305
Liz Direct: 513-265-3004     
Fax: 866-302-8418


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Comments (17)

Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

People have to know the glass is always refillable. So absolutely crucial to know.

Jul 21, 2020 10:50 PM
Liz and Bill Spear

I want to have personal responsibility for how I execute my business.  Glitches happen.

Jul 22, 2020 06:22 AM
Dario Ferreira
Attleboro, MA
Internet Marketing

The latest crash and data loss does not bother me much. These things happen.

The time is taking to restore lost data does not bother me much, because I understand the complexity of the issue from a technical point of view.

What botters me, is the non-addressing of issues that been going on for months. For example:
- the issue with constant glitches when people attempt to post a blog. Haven't heard, even once, that AR has looked at the problem.
- the issue with people contacting customer service many times and never getting a response, thus, having to go to Q&A to ask for help.
- the issue with the alphabet spammer

I don't lose any sleep over it, but it's annoying that it goes on for so long.


Jul 22, 2020 01:54 AM
Liz and Bill Spear

Dario, from what I've heard, to say the background staff is lightly resourced is an understatement.  We live off of volunteers and borrowed resources.  Typically there have been 1-2 associates in the support section, and those are mainly for billing issues, spam killing, etc.  Developers are borrowed from elsewhere in Ben's business arena.

The glitches are irritating at times, but the load issues can typically be worked around.  I've always been able to post if I chose to, it won't necessarily be as convenient to do as we'd like though.

Jul 22, 2020 06:25 AM
Dario Ferreira

Liz and Bill Spear ,

I understand staff is limited, but AR being mainly a blogging platform, not addressing the persistent problem with posting blogs, is illogical. 

It should be at the top of the list.
It's not much to ask to have a developer spend a day or two on it.

Jul 22, 2020 10:01 AM
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Bill(and Liz too) - it's a choice isn't it?  Looking at the glass or doing something about it?  Buying(or selling) or complaining about market conditions?  There are those who address the situation and find the solution that works best for them(in the current situation with the information they have) and those who choose another direction.  

Jul 22, 2020 03:45 AM
Liz and Bill Spear

And I've generally found there's always a solution.  I might not like the solution, but that's another choice to make.

Jul 22, 2020 06:26 AM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good morning Bill. Between stimulus and reponse man has the power to choose. I choose to see it through. Enjoy your day! 

Jul 22, 2020 04:52 AM
Liz and Bill Spear

It pays to be the right kind of stubborn :)

Jul 22, 2020 06:26 AM
Erik Hiss
Keller Williams Capital Partners Realty - Worthington, OH
You can trust me for all your real estate needs!

getting caught up in the spokes in axle will ruin a man and keep him on the never ending treadmill of blame dishing. I chose to get off and run.

Jul 22, 2020 05:08 AM
Liz and Bill Spear

There's just nothing to be gained by it.  Be the victim or be the author of your own story.

Jul 22, 2020 06:27 AM
Kat Palmiotti
406-270-3667,, Broker, eXp Realty - Kalispell, MT
Helping your Montana dreams take root

Good morning! I love reading your posts because they are always so practical and positive!

Jul 22, 2020 05:31 AM
Liz and Bill Spear

I try to bring people through some of the challenges with a different perspective.  Some are receptive...and others, well I can't help them if they refuse to consider an alternative.

Jul 22, 2020 06:28 AM
Alan May
Jameson Sotheby's International Realty - Evanston, IL
A moving experience!

What the fork is a landominium?

Jul 22, 2020 06:47 AM
Laura Filip

Sounds like a leasehold property 

Jul 22, 2020 01:10 PM
Liz and Bill Spear

Basically a home where you own from the studs in, and the HOA takes care of the exterior and the yard.  Can be attached or detached.

Jul 22, 2020 08:08 AM
Anna Banana Kruchten CRS, Phoenix Broker

Is there water access with a dock the HOA takes care of too!


Jul 22, 2020 02:04 PM
Jeffrey Richman
Immediate Home Solutions - Waxhaw, NC
Creative Real Estate Specialist


In my case the glass is always half full.  We should be thankful that we have this outlet, yes, there are others, but as many issues as is going on, in the scheme of things I find it's not that big an issue overall.

Jul 22, 2020 06:49 AM
Liz and Bill Spear

I'm glad ActiveRain is here, I've learned a lot, but if worst comes to worst, I'll survive using other means of putting out content.

Jul 22, 2020 08:09 AM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

Ya, I can always get a refill. Long days ahead.

Thanks for your blog.

Sam Shueh

Jul 22, 2020 07:28 AM
Liz and Bill Spear

People are always buying and selling, up to us to reach out to them.

Jul 22, 2020 08:10 AM
Anna Banana Kruchten CRS, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ

It's all choice isn't it Bill!  Duh!!  How we choose to see everything is a choice and it's a good idea to choose wisely time and time again.  I certainly won't be wasting my time going crazy. In fact quite the opposite of that.  I've been very busy creating other stuff - all good - including a new FB page for BananaTudes!

BTW those guys behind the scene that are zapping those spammers etc are doing a really good job.  I appreciate all they've taken on, especially this past couple of months. Bravo to ARMS.

Jul 22, 2020 02:08 PM
Liz and Bill Spear

It's one of those "it is what it is" situations.  The new FB group should be a good addition to the social aspect of this community and provides and outlet if worst comes to worst here.

I'm glad ARMS team became more visible about a year ago.  At least we have another means of catching management's attention when there are issues.

Jul 23, 2020 06:33 AM
Anna Banana Kruchten CRS, Phoenix Broker

Yes it is what is what is AND we can hope and pray for better times once again for the entire country.

Jul 25, 2020 08:02 PM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Bill- is it frustrating... yes. But there are other things we can do. In the big scheme of things, I can't complain. 

Jul 22, 2020 06:48 PM
Liz and Bill Spear

This is the first really significant crash that lost info in 10 years.  I've been on a free account for most of that.  So while I don't like it, it's not a major life event for me.

Jul 23, 2020 06:39 AM
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

We choose our attitude and our response.

I've posted positive on this very topic over the past month, my post for example:

Joining The 1,000,000 Points Club...AGAIN!!!

Jul 22, 2020 06:55 PM
Liz and Bill Spear

It's lemonade making time :)

Jul 23, 2020 06:40 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude


Yep I am refilling as I have time and AR lets me, and write on my other blog too. Yep it's been frustrating but lots of things are. I get on when I have time and AR allows it!

I am too busy with life and business to worry too much, other than to lament the days when things were not quite no problematic with AR. We still have our connections and friendships, etc. Life definitely goes on!



Jul 24, 2020 07:16 AM
Liz and Bill Spear

No doubt, a LOT of connections have been made here.   So many places around the country that if I needed to place a referral that I wouldn't even need to think about it.  In some cases, I'd have TOO many good choices.

Jul 24, 2020 05:47 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Very wise words. I find it pointless to get excited over things I can't control. I hope they get everything fixed - especially the email notices about comments. But hollering about it isn't going to make it happen faster.

Jul 24, 2020 08:45 AM
Liz and Bill Spear

All things in due time, and we're mostly working on a free platform, so I know the risks when I publish here.  I don't own it, and I don't get to direct how they run things.

Jul 24, 2020 05:48 PM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Hi Liz and Bill - for me it is wasteful dump what is in the glass. Refill

Jul 24, 2020 09:34 AM
Liz and Bill Spear

And there are certainly times emptying and starting with another glass may be exactly what is needed.

Jul 24, 2020 05:49 PM
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

It's a ridiculous waste of time to bemoan things and look for someone to blame. I sure appreciate that we are still afloat here at this point. And, I take it a day at a time. When it's slow, or down, I just take my attention elsewhere and vow to try again.  This morning, things are working well. 

Jul 25, 2020 06:45 AM
Liz and Bill Spear

Over our time here, we've seen better and we've seen worse.  As long as this place continues to be open AND meets my needs, I'll be here.  Maybe not as much as the old days, but everything changes.

Jul 25, 2020 01:16 PM
Beth and Richard Witt
Long Island Cash Home Buyer - Center Moriches, NY
Long Island Cash Home Buyer 516-330-6940

There is never a time that I see that you have posted something that I don't go right to it... because I know whatever it is you have posted will always be well worth the time it takes for me to read it and always of value... Thanks once again for a wonderful way to deal with the current situation... 

Jul 26, 2020 05:40 AM