BE INCLUSIVE WITH YOUR TEAM IF YOU WANT TO KEEP THEM

By
Education & Training with Performance Development Strategies

Why do people leave jobs? There are certainly any number of reasons. We certainly will not deny a very attractive opportunity. The money and the opportunity certainly must be worth staying. We know that it is important to our business success to have an engaged team dedicated to working together for a group result. So why do so many employees leave, or worse, why do they stay and become a drag on the organization?

Here is a sobering fact. Employees do not leave companies, they leave supervisors. Many supervisors believe that if only the pay and fringe benefits were better their best employees would stay. I would not deny the compensation is important. However, people who are truly engaged with their company and their team have a sense of belonging. They will not leave for a slightly better offer.

It is really no different for real estate agents or assistants than it is for corporate employees.

We have a diverse workforce in 2020. It is not enough to recruit from a diverse pool of candidates. Once hired, people need a reason to stay. They need to be engaged and feel free to make a contribution, be creative, and not fear failing.

On the other hand, employees who are disengaged with their workplace and with the work they do can drag down team performance. Employees who are disengaged show up for work, but they leave their hearts and minds somewhere else.

The book "First Break All the Rules: What the World's Greatest Managers Do Differently" by Marcus Buckingham & Curt Coffman used data collected over 25 years with a million employees to identify the basic roles of a great leader/manager. They identified 12 questions which have been used by the Gallup organization. The potential effect of great leadership was summarized in the 12 questions employees ask. How do you feel about these questions?

  1. Do I know what is expected of me at work?
  2. Do I have the materials and equipment I need to do my work right?
  3. At work, do I have the opportunity to do what I do best every day?
  4. In the last seven days, have I received recognition or praise for doing good work?
  5. Does my supervisor or someone at work seem to care about me as a person?
  6. Is there someone at work who encourages my development?
  7. At work, do my opinions seem to count?
  8. Does the mission/purpose of my company make me feel my job is important?
  9. Are my co-workers committed to doing quality work?
  10. Do I have a best friend at work?
  11. In the last six months, has someone at work talked to me about my progress?
  12. This last year, have I had the opportunity at work to learn and grow?

Generations in the workplace

I presented results to a client recently. The response was, “Wait a minute that’s stupid. I pay very well I expect loyalty. And remember, I am the boss.” Well, how has that been working out for you? Is it time to stop wasting all the money on things that don’t work? Is it time to keep your best employees from leaving?  BUILD AN ENGAGED WORKFORCE BY BEING INCLUSIVE.

Are you ready to build an inclusive workforce are free to succeed and make mistakes?

Contact us to learn more

or call 914-953-4458

 

Posted by


PDStrategies.net

Armonk, NY
Port Saint Lucie, FL

(914) 953-4458
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Grant Schneider,
CBC, SPHR, SHRM-SCP*

*Certified Business Coach,
Senior Professional in Human Resources

President, Founder
& Leadership Coach

About Me

 

Comments (27)

Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Good morning, Grant... as you know I don't have a team in my real estate life. But in my corporate life I learned the truth of this a long time ago. I also learned that not only do people leave because of their supervisors and managers, they follow they supervisors and managers when they can to a new company.

Jul 27, 2020 04:56 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Michael - trite or not is certainly is true.

Endre - that's right.  Some will say no its all about money.  Some won't get it.

James - I am sure you are an inspiration.

Barbara - love your team and now you have a new member.

Larry and Sheila - I am sure that there was plenty of turnover there.

Roy - thank you for stopping by.

Wayne - we had someone like that at Sears.  I still remember.

Nina - I know that you have great experience in this area.

 

Jul 27, 2020 05:22 AM
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Your words are true and when I hear about someone that is unhappy with their job it is usually because of the relationship with their supervisor.

Jul 27, 2020 07:31 AM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Grant Schneider - Those 12 rules are the 12 commandments of leadership. Of course, the manager needs to understand the core values of the company and have the vision to apply them using the 12 commandments. 

Jul 27, 2020 07:39 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Grant the response from your client is more common than not.  What he stated buys his employees time, but not their loyalty.  Loyalty is earned not bought.

Jul 27, 2020 09:52 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, when you have a team, it is best to keep an open communicative link so you know when someone is not happy. 

Jul 27, 2020 11:39 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Grant,

We have an old friend who is a very successful head hunter.  We recently asked him what makes people stay/or leave a company. It was not the lure of more $$$ as many would. it was culture that made the difference, being inclusive...as you stated so well.  A

Jul 27, 2020 12:27 PM
Kathy Streib
Cypress, TX
Retired Home Stager/Redesign

Love your post, Grant. I worked for a company that totally spoiled all of us...not just because of what I could make there but all of the other things that make going to work fun. 

Jul 27, 2020 06:34 PM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Brian - being in HR I know that well.

Sheri - yes, that is very well said. And you do need to know your core values well.

George - that is right and not only that the role of leader is earned although manager is given.

Joan - communication is the biggest issue I see in most companies.

Ron and Alexandra - it is the culture and that is true with employees and independent contractors as well.

Kathy - having fun, making money, and doing what you do best.

Jul 28, 2020 04:06 AM
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Good Tuesday morning, Grant.

Take care, be safe and have a great day.

Jul 28, 2020 05:08 AM
Jeffrey Richman
Immediate Home Solutions - Waxhaw, NC
Creative Real Estate Specialist

Hi Grant,

I agree with you.  While money and perks are an incentive, many times it's just not enough.  If the people on your team don't like you or respect you then many times the money does't really matter.  Thank you for bringing this subject to the forefront.

Jul 28, 2020 05:53 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Roy - have a great day too.

Jeffrey - an agent just told me he left a broker because of culture.

Jul 28, 2020 05:55 AM
Anne Corbin
Long and Foster - Lake Anna - Spotsylvania, VA
Serving Lake Anna & Central Virginia

I agree that the supervisors is the first part off the job. They should all take training before they can become supervisors. Nothing ruins a job more than a horrible boss. UGH

Jul 28, 2020 06:36 AM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

I try to be as egalitarian as possible with the people I work with all the time and usually it does go pretty well.

Jul 28, 2020 08:02 PM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Roy - have a great day.

Jeffrey - yes,  people don't care how much you know until they know how much you care.

Anne - that is what many of my clients do.

Laura - yes it usually does.

Jul 31, 2020 05:30 AM
Kathy Streib
Cypress, TX
Retired Home Stager/Redesign

Aug 01, 2020 06:47 PM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Kathy- thanks very much for including me in your Sunday post.

Aug 02, 2020 04:23 AM
Shirley Coomer
Keller Williams Realty Sonoran Living - Phoenix, AZ
Realtor, Keller Williams Realty, Phoenix Az

Loyalty is earned.  Folks do leave their job for a variety of reasons, but in my many years in the corporate world, often a supervisor was a part of it.  Whether it was lack of direction, lack of appreciation, or micromanaging.  These very skills (or lack thereof) will impact a real estate team as well.  How many agents may be great agents, but lack "supervisory" skills?  Time to get some training!

Aug 02, 2020 07:46 AM
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

Grant Schneider excellent post and facts. The #1 reason people leave a job is feeling under appreciated, which you cover well above. Thank you for the book recommendation too!

"First Break All the Rules: What the World's Greatest Managers Do Differently" by Marcus Buckingham & Curt Coffman

Aug 02, 2020 08:39 AM
Graziella Bruner
NCS Premier Real Estate - Detroit, MI
Associate Broker - Serving Wayne & Oakland County

Thanks for this post, I'm going to get the book, Stepping into a Property Manager role and now having to hire a new team, I'm always looking for ways to make things better. Nothing like having a great team.  

Aug 02, 2020 06:20 PM