What to look for in a Removals Company

Real Estate Agent with Micheal John

The market is flooded with removals companies that claim they are better than all the rest. So, it is understandable that when the time comes to book a removalist the process can be overwhelming on – seemingly – fallacy ridden. There are a few steps that if followed will make your relocation – whether that be locally or interstate – much more effective and efficient.

AFRA Membership

For those moving within Australia do not make the mistake of booking with any removalist who is not an AFRA member! AFRA stands for the: Australian Furniture Removals Association. AFRA – the chief regulating body of the removals industry – membership is only attainable by following strict guidelines. Members of AFRA are subject to consistent service and workplace health and safety checks. If the services and the facilities of an AFRA member are not up to scratch, then they can have their membership stripped from them. For the customer this means that when booking with an AFRA removalist you are guaranteed top-tier service, heads above the rest. AFRA members are also qualified to distribute Goods in Transit & Storage insurance. Removalists who are not AFRA members often tout that their rate is ‘fully inclusive’ of insurance’. In reality the insurance in place has either minimal coverage (for example you wouldn’t be covered if the truck someone gets into an accident and breaks your goods) or is only in place for the removalist to protect their own interest. By hiring an AFRA certified removals company they can distribute fully comprehensive insurance contracts that offer a much greater amount of coverage in a broader array of circumstances. Not only that, but it is also highly customisable to the needs, wants and price-point of the customer.

Online presence

In 2020 often the sign of a good company is evident through their online presence. The online presence of a company can be found through many avenues such as their website, google results and social media. Google the removals company and see what results pop up on the web. Consider whether their website is presentable and upfront. A good removalist should have their services detailed in a central page in clear concise terms. Be wary of removals companies with lack-lustre websites and round-about ways of speaking.

Good Reviews

Connected closely to an online presence is the evidence of good reviews. There are so many ways that one can leave a positive or negative note about a company and/or service. Google review is usually the fastest and most effective way to measure the quality of a removals company. Social media channels such as Facebook are also amazingly effective in gauging the type of removalist that you will be dealing should you decide to book. Keep a close eye out for any common issues that a company may deal with (e.g. they have issues with time sensitivity). Go with a company that has overwhelmingly positive reviews to ensure your relocation goes well.


Communication is key in all aspects of life and the same is still true for a relocation! There is nothing worse than pinning all your plans on a removalist who does not – or maybe does not want to – keep you in the loop before, during and after your removal. A gold-star removalist should be attentive from the start and ready to answer any questions openly and honestly you may have. Do not be afraid to ask as many questions as you want, if they are a quality company, they will be more than happy to help with your queries.

Experienced team

Lastly – and perhaps most importantly – you want to be 100% certain you are booking a removalist who is experienced. Due to the largely unregulated nature of removalist operators there are many ‘man with a van’ operators who have no formal training. They are often people with time to kill who are only in it for quick money. Because of this you can encounter removalists with just weeks of experience who do not know the ins and outs of furniture let alone furniture removals! Hiring an experienced removalist with years of experience is the best way to avoid this. Robina Removals is a Gold Coast based removalist with over 30 years of experience in the industry. Contac us today to book in for a local or interstate removal.


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