Ok so we all make them. (Yes I am admitting I am not perfect!!) Mistakes. It isn't the mistake that will kill your creditability, but how you handle that mistake that gives you integrity.
I worked for a builder for 4 years. Even though I was the listing agent, I essentially did a lot that a buyer's agent would do. I was the face and the one they could find quickly to get answers from or just let me know things that they noticed in their home while it was under construction. It didn't matter if our builders knew or not, they wanted to let me know also to make sure we were aware. Rightfully so because they are only making the largest purchase of their life. I would be nervous too and was when I built my house. (Which I just thought should be a topic of a blog...remembering the other side....more to come on that one)
Anyway back to topic. So here people who get to see things built along the way. What else can you buy that you get to see your purchase built? How many trips to the car manufacturer have you made to see your exact car being built? So of course they notice everything along the way.
I quickly learned that if you just call people right away and lay it out there for them; your life will be soooooo much easier. I can't tell you how many, a window got broken by a subcontractor but I have reported it to the builder and it will be fixed as soon as sheet rock is done phone calls I made in my onsite career. I had to make much harder phone calls to like the tile when in wrong and it will be ripped up and your house will be 2 weeks later then we though calls too. The worst calls are when you are at the mercy of the city you are building in. I had sewer hook-ups on a house that took 2 months, but it was out of my hands. Try to explain to someone that you know the problem and how to fix it, but you can't because you are waiting on the city and you don't know when it will be done when it is dealing with moving into a house. Heaven forbid your realize that you told someone something that was totally incorrect! All of these scenarios can be very upsetting to buyers. But if you are just honest and up front with them, they will move on and work with you.
I had someone that I worked with that it was just that house that no matter what things went wrong on it. Nothing major, but just a lot of little stuff that all added up. I constantly had to call the buyer and let them know something about their house. I really thought that person didn't like me by the end. But when I got the closing review (something great that my builder did; it was a: tell us how your sales agent did and where they can improve) the scores were the highest you could get. It comments were glowing and the one that stuck with me the most was, I really appreciate Crystal being honest with us on everything. We feel that we are getting a better home just because she didn't hide anything from us. High on our list of people with high levels of integrity. They even went on to refer 5 family members to purchase homes from me and we still talk often. They have even let me know now that I am in general brokerage that they will continue to refer people to me and should they ever sell, I am their realtor. So just from being honest, I made $36,000 and will continue to make money from the ground work I have laid with that family.
I made many calls with people upset at the news I was giving, but I will tell you at the end they really appreciated your honesty. So don't be afraid to make those tough calls and tell people how it really is! Honesty is the best policy. They may be upset with you at first, but they will really appreciate it in the long run.