Ask An Ambassador: Are You Crosstrained?

By
Real Estate Agent with RE/MAX Elite 513.520.5305 www.LizTour.com SAL.2002007747

USS Taylor FFG50Back in my Navy days, in addition to your primary job on a ship you also stood what was called "watch".  Basically for a certain number of hours, you'd fill an additional job that had to so with operating the ship.  In my limited career I served as EOOW (Engineering Officer of the Watch), JOOD (Junior Officer of the Deck), OOD (Officer of the Deck) and TAO (Tactical Action Officer).  Those watches might be in the busiest part of the day, or they might be the midwatch (midnight to 4 a.m. give or take a bit) with the side perk of seeing SOOOOO many stars in the skies because Navy ships aren't like cruiseliners, we run with required navigational lights and not much else.

The bottom line is on a ship there's not just one person that can do a particular job.  The military is in the warfare business and with high risk comes the knowledge that there may come a time when it will be "next man (or woman) up".  We always had people crosstrained to fill more than one position without losing a step in our capability.  Those lessons from 30 years ago continue to serve me well today.

While real estate isn't the same risky business as the military, some of the same principles can apply.

Who do you have crosstrained to help you when the demand is there?

Even as a single agent, you can still have arrangements made with another agent so when you need help, there is someone trained to help you out.  Be it medical needs, family emergency, or just a plain old vacation that needs taken, there will be times you need someone to tag in for you, or you for them.

In our home with the numerous furry ones, we're past the point of easily finding a pet/housesitter that can take care of everything to our satisfaction.  So that means either Liz and leave town, or I can.  Feeding 15 cats and 6 Chihuahuas isn't the easiest production in the world since the meals are personalized to each pet's personal dietary/medical needs.  In a normal day, Liz takes care of breakfast, I take care of dinner.  Yes, we have spreadsheets for the individual recipes so when we have to swap duties, we are crosstrained to cover the other meal.

The same applies to our real estate roles.  There are certain things that are primarily my turf, and other tasks Liz usually takes.  But the reality is if we get down to a one person operation for a bit, we have the ability to cover the ESSENTIAL activities of the other person.  The reality for us today is blogging wouldn't be one of those essential activities for the short term.  We'd count on the 4000 plus posts and the IDX pages to keep doing their thing while we kept going on the client critical tasks, and as needed hire another agent in our office to take care of showings that were beyond our limit.

But we are crosstrained for critical tasks. 

Either of us can take care of our buyers. 

Either of us can list a home. 

Either of us can guide our clients all the way to the closing table.

Just don't ask me to be TOO touchy-feely, after all, I am an engineer :)

Until next Tuesday, just Ask An Ambassador if you need help,

Bill & Liz aka BLiz

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Serving Warren County Ohio & Adjacent Areas

 

The Liz Spear Team of RE/MAX Elite
Elizabeth Spear, ABR, CRS, Ohio License SAL.2002007747

William (Bill) Spear, CRS, Ohio License SAL.2004011109  Kentucky 77938
Ask for us by name if you visit the office!

EHO Two locations: Lebanon & Mason, OH
Bill Direct:  513-520-5305
Liz Direct: 513-265-3004     
Fax: 866-302-8418

MailTo:  Liz@LizSpear.com

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Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Ginger Harper 08/05/2020 09:02 PM
Topic:
Real Estate Best Practices
Groups:
Bananatude
Ask An Ambassador
Tags:
ask an ambassador

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Rainmaker
3,960,507
Dorie Dillard CRS GRI ABR
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Hi Bill,

Wow..you have a lot on your plate caring for 15 cats and 6 Chihuahuas! That made my head spin!! Bless you guys..you have it down!

Aug 04, 2020 06:48 PM #4
Rainmaker
2,868,376
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

I feel where you’re coming from. Sometimes I have to just plow through or just get a little creative.

Aug 04, 2020 08:36 PM #5
Rainer
85,421
Erik Hiss
Keller Williams Capital Partners Realty - Worthington, OH
You can trust me for all your real estate needs!

I'm on a team and we all help each other and are cross trained. It's helpful!

Aug 05, 2020 05:26 AM #6
Rainmaker
1,591,990
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, Blackstone Realty Group - brokered by eXp Realty - Kalispell, MT
The House Kat

Cross-training is a great thing. There are definitely times when we need help..

Aug 05, 2020 06:10 AM #7
Rainmaker
898,808
Elyse Berman, PA
Best Connections Realty, Inc. - Boca Raton, FL
Boca Raton FL (561) 716-7824 CRS, ABR, GRI,ePR

We need a backup for sure.  15 cats and 6 dogs - boy, would I have a hard time finding you a place to live down here!

Aug 05, 2020 06:18 AM #8
Rainmaker
336,104
Shirley Coomer
Keller Williams Realty Sonoran Living - Phoenix, AZ
Realtor, Keller Williams Realty, Phoenix Az

Real estate and you also have a small zoo!  Definitely need to cross-train anywhere possible! 

Aug 05, 2020 06:47 AM #9
Rainmaker
25,473
Chris Ivy
Ivy Vine Investments - Memphis, TN
Sell Your House Fast For Cash In Memphis Tennessee

Morning Liz & Bill

Being able to wear multiple hats is important and makes you a valuable asset.

picture of man wearing many hats

Aug 05, 2020 07:26 AM #10
Rainmaker
2,200,847
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Liz and Bill Spear - that is a great example to relate to real estate.  It also applies to every other business.

Aug 05, 2020 07:27 AM #11
Rainmaker
964,749
Nick Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtor, Philly Main Line

Always good to know how to do multiple other tasks. And to have others willing to cover for you too.

Aug 05, 2020 07:47 AM #12
Ambassador
4,259,716
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi BLiz- having a cross-trained team, whether in your professional or personal life is smart. We never know what will happen and peace of mind is worth so much!!!  I like spread sheets...they keep your organized!

Aug 05, 2020 12:44 PM #13
Ambassador
1,956,568
Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Liz and Bill Spear  What kind people to have seperate diets for each pet - I know this is true as I have talked to you when you have been feeding the animals .

I like to put important info in writing emails  so I can go back and see exactly what was done and said

Aug 05, 2020 01:29 PM #14
Ambassador
2,961,857
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

Yup, cross trained in the corporate world many years ago.  I worked as a graphic artist, but I knew many other things at that newspaper... selling ads, editing copy, color cutting, camera and even press.  I also knew how to change out parts in many of the computers.  And as a broker I also have to wear many hats to cover for agents when needed.  And pretty much Don and I can single handedly take care of our house hold, but we're down to two cats so thankfully we can vacation together with no boarding.

Aug 05, 2020 02:38 PM #15
Ambassador
960,512
Lynn B. Friedman
Atlanta Homes ODAT Realty Call/Text 404-939-2727 Buckhead - Midtown - Westside -- and more ... - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Liz and Bill Spear 
Such an important factor -- knowing how to do more than one thing. Yes, the big benefit for a team:  "we are crosstrained for critical tasks"
All the best - Lynn

Aug 05, 2020 05:57 PM #16
Ambassador
4,253,062
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Bill:

It's probably foolish to think we are the only one who can do something, or at least risky if one is in a pinch. Working as a solo agent is a bit of a challenge but there are plenty of things my TC can do when needed, and I have agents I know I can call for assistance if needed for coverage.

Jeff

Aug 05, 2020 09:26 PM #17
Rainmaker
683,486
Debra Leisek
Bay Realty,Inc Homer Alaska - Homer, AK

I have a wonderful group of licensees (as we call them in Alaska)

We all work together and co list and co sell. We are always there to help each other no matter what.

Everyone starts their training  at the file cabinet  and works their way up and around the office. We can all even answer the phones!! 

No matter what happens we are always ready to help each other and our clients

 

Aug 06, 2020 02:07 AM #18
Rainmaker
1,273,915
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

In a pinch, I can count on a couple of people to step in and assist my clients .... but admittedly, I lean towards staying in contact myself as much as possible.  I'm sure that aggravates and frustrates my wife to no end, Liz and Bill Spear ... but God love her, she's dealt with it (and me) for over 43 years now.  I guess she's figured out I'm not going to change at this late date.  I hear ya ... and know you're right, but ... I'm hopeless ...

Gene   

Aug 06, 2020 06:26 PM #19
Rainmaker
4,923,437
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Liz and Bill,

Excellent post, and it is wonderful working as a team.  We are interchangeable even though we each have our best abilities.  A

Aug 07, 2020 02:59 PM #20
Rainmaker
1,092,041
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

Most of the realtors here also double as loan agent. It is simple, you find a home for a family. In 3 months they want to refi. That can involve into multiple ref events and a referral or two. In my role, inspection, appraisal skills all come to play to a lessor monetary impact.

Aug 08, 2020 08:02 AM #21
Rainer
591,871
Sham Reddy CRS
H E R Realty, Dayton, OH - Dayton, OH
CRS

Thanks for sharing!

Even as a single agent, you can still have arrangements made with another agent so when you need help, there is someone trained to help you out.  Be it medical needs, family emergency, or just a plain old vacation that needs taken, there will be times you need someone to tag in for you, or you for them.

Aug 08, 2020 12:19 PM #22
Rainmaker
766,861
Thom Abbott
MyMidtownMojo.com |770.713.1505 | Intown Atlanta GA Condo Living - Atlanta, GA
Midtown Atlanta GA Condos For Sale

I wish "you know who" was crosstrained. 

 

Aug 10, 2020 03:03 AM #23
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