HOW IMPORTANT IS HONEST FEEDBACK TO YOUR BUSINESS

By
Education & Training with Performance Development Strategies

In order to lead others, you must first be able to lead yourself. Have you ever looked in the mirror and asked, “Am I a person who inspires and encourages others?”   And have you have had a 360-degree feedback; that is how people who at levels see your leadership.

There is a difference between power and authority. If you are a manager or if you own your own business, you have the authority by virtue of your role. However, your power is granted by those on your team or those you supervise. You may have noticed in your workplace that people without titles have been sought out by others for advice and approval. They have been granted power by others by virtue of their leadership skills.

How much power do you do you have? If you are not sure why not ask the people around you to give you some guidance. And if you have employees make sure you ask them.   Ask them what they feel is your biggest leadership challenge and what you can do to improve it. Asking others for their opinions conveys respect, shows that you value their feedback and increases your credibility as a leader. Don’t be surprised if they are reluctant. It might mean you have some work to do to get them to feel comfortable giving you the total “honest” truth.

Acting on their suggestions may not be easy.   While you can change and improve your traits, it will take real commitment, discipline and desire to change your old habits. If you expect to get performance from your team, however, you are going to have to succeed in making changes yourself. You will need to change your behavior and habits if you expect others to do so.

Our habits are a function of our attitudes which are patterns of thought developed from our conditioning. Unfortunately, most of our conditioning occurred to protect us when we were very young. Statements such as “Children should be seen and not heard, don’t talk to strangers, don’t go where you’re not invited” were designed to help us when we were very young, but they are actually hindering us now. The salesperson who has call reluctance, for example, is exhibiting the adult behavior of “don’t talk to strangers.”

In order to change those habits, you will need to change your attitudes.   Here are 3 steps:

  1. Recognize that your attitudes are Habits of Thought. And the attitudes that you currently hold give you some level of satisfaction.
  2. Determine the satisfaction you derive from that attitude or habit.
  3. Replace your old attitude with a new one.

You need to understand that you are getting some satisfaction from your old habit; maybe it is just complacency and comfort. Substitute the new satisfaction you will get from the new habit; such as more income; a new car, respect and prestige or anything that you define as success. Think of the pleasure of getting those things. In reality, you must have a new satisfaction which will take you out of your old comfort zone to a new zone of satisfaction.

Nonverbal Communication

Understanding motivation and having empathy for others in helping them is just one component for getting performance from teams of employees, associates, or volunteers. Master this and you can work on the others.  For a similar post on our web site see BECOME A BETTER LEADER BY TAKING FEEDBACK.

Would like to be a better leader of your team?

Contact us to learn more

or call 914-953-4458.

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Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Roy Kelley 08/17/2020 06:38 AM
Topic:
Real Estate Best Practices
Location:
New York Westchester County
Groups:
Coaching and Mentoring
Tags:
empathy in communication
to change habits change attitudes
your power is granted by those on your team
your biggest leadership challenge and what you can do to improve it

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Rainmaker
2,199,314
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

George - I will talk about this today.

Aug 18, 2020 06:01 AM #13
Rainmaker
5,883,749
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Good Tuesday morning, Grant.

Take care, be safe and have a great day.

Aug 18, 2020 07:01 AM #14
Rainmaker
785,983
John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

I think I get enough honest feedback from my wife to keep me humble.

Aug 20, 2020 10:28 AM #15
Rainmaker
3,402,831
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Grant you are so right if it is a negative feedback it is even more important to focus and address it, Endre

Aug 21, 2020 11:43 PM #16
Rainmaker
1,048,681
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

As a community leader and business owner he hardest thing I've had to develop a skill for is honest feedback vs. reactionary opinion and then to use the feedback for improvement but not ALL the feedback-just the meat, not the bones. This was an unexpected post, I truly had to read it twice as it was thought provoking, well done! I truly got a lot out of this specifically:

  1. Recognize that your attitudes are Habits of Thought. And the attitudes that you currently hold give you some level of satisfaction.
  2. Determine the satisfaction you derive from that attitude or habit.
  3. Replace your old attitude with a new one.
Aug 22, 2020 06:21 AM #17
Ambassador
4,258,132
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Grant- what a great distinction between power and authority. I think that some of the  most successful business people (or parents) are the ones who are willing to listen and say they may be wrong. 

Aug 22, 2020 05:57 PM #18
Rainmaker
2,868,026
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

It’s probably the top two as far as rankings of importance. It keeps the integrity of my friend.

Aug 22, 2020 09:32 PM #19
Rainmaker
1,153,866
Paula McDonald, Ph.D.
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

An excellent read Grant. We all must be open with ourselves in order to hear what we need to hear.

Aug 23, 2020 05:10 AM #20
Rainmaker
2,199,314
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Roy - thank you.

John - yes, I think we all do.

Endre - that is how you can turn things around.

Thomas Nelson - thank you so much.

Kathy - and by doing so they gain power because they gain credibility

Laura - integrity is important

Paula - being open to our own faults creates an opportunity for growth.

Aug 23, 2020 06:16 AM #21
Rainmaker
3,960,121
Dorie Dillard CRS GRI ABR
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good morning Grant Schneider ,

So glad to see your post featured. Your advice is right on..if we can't listen and learn from others perspective we will never grow and get better in what we do. Constructive criticism should be welcomed as well as the praise we receive.

Aug 23, 2020 07:27 AM #22
Rainmaker
1,400,487
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Grant Schneider - Another powerful post.  Thank you for sharing your thoughts with others!  I have found that as I moved higher in rank which afforded me more power, it was easier to coach and counsel based on my beliefs. When you give people the freedom to do the job you ask without micro-management the team will benefit.

Aug 23, 2020 09:09 AM #23
Rainmaker
717,859
Laura Filip
Laura Filip Broker , Opening doors for All Seasons of Life - Whitesboro, TX
What can we do for you today?

Good morning, being honest with a caring heart is important to me. One who is harsh with words usually do not get what they want out of the situation 

Aug 23, 2020 09:52 AM #24
Rainmaker
247,096
John Henry, Florida Architect
John Henry Masterworks Design International, Inc. - Orlando, FL
Residential Architect, Luxury Custom Home Design

Some very good suggestions on how to change your habits in order to motivate and influence outhers more successfully.  Thank you!

Aug 23, 2020 03:36 PM #25
Rainer
437,020
Dan Hopper
Dan Hopper - Gold Way RE - Westminster, CO
Denver Realtor / Author / Advocate/Short Sale

Lots of very good information in "re-inventing" one's way of creating an attraction ... knowing the need for change and performing the attitude of gratitude will work.  Great testimonials and REFERRING testimonials really helps a lot.

Aug 24, 2020 06:49 AM #26
Rainer
591,446
Sham Reddy CRS
H E R Realty, Dayton, OH - Dayton, OH
CRS

Great advice Grant!

Substitute the new satisfaction you will get from the new habit; such as more income; a new car, respect and prestige or anything that you define as success. 

Aug 24, 2020 07:21 AM #27
Rainmaker
1,017,871
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

That is so smart.  We always ask for feedback from our clients as to our service, but never from our peers on our leadership skills.   Food for thought!

Aug 24, 2020 01:56 PM #28
Rainer
85,421
Erik Hiss
Keller Williams Capital Partners Realty - Worthington, OH
You can trust me for all your real estate needs!

The best way to learn is get that constructive criticism. 

Aug 26, 2020 05:15 AM #29
Rainmaker
4,383,064
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, if we don't get honest feedback, how are we to make adjustments if necessary?

Sep 10, 2020 07:58 AM #30
Rainmaker
247,096
John Henry, Florida Architect
John Henry Masterworks Design International, Inc. - Orlando, FL
Residential Architect, Luxury Custom Home Design

Fantastic notions here that are absolutely correct.  Having run my own show for years, these ideas have never crossed my mind, important as they are!  Thanks for posting a thought provoking self improvement narrative.  I hope to find a glove that fits!

Sep 15, 2020 03:02 PM #31
Rainmaker
4,383,064
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, I always ask for testimonials or reviews after closing, and ask during a transaction if they are needing anything I am not providing, or if I can do more for them.

Sep 17, 2020 01:27 PM #32
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