Conversation with Grant Schneider - via Zoom

By
Real Estate Broker/Owner with 406-270-3667, kat@thehousekat.com, Broker, eXp Realty RRE-BRO-LIC-75443

Today's ActiveRain Zoom meeting's speaker was none other than Grant Schneider.  Grant Schneider is not only a very active AR member, he is also founder and president of Performance Development Strategies. As such, he provides business, sales and planning coaching for companies. Some of the takeaways from our conversation included:

 

History: Grant started his coaching company because he realized his strengths were as a team builder and consensus builder. So he works with companies to help them focus leadership on the key ingredients to success: engaging staff/team and developing loyal customers.

 

Customer Satisfaction vs Loyalty: Using examples from past work, Grant stressed that customer satisfaction should not be the goal. Satisfied customers mean you met their expectations, nothing more. That would be "C" level work. The goal should be loyal customers, which would be result in an "A+." We need to work to exceed clients' expectations and when we do, we will have created an emotional bond that will result not only in a great relationships but in future referrals.

 

Truth: In order for anyone to get better at what they do, they have to be willing to hear the truth about their performance. To that end, we should consider requesting that our clients complete surveys when finished with a transaction. This would be over and above a request for a review. The survey should ask questions about how the seller or buyer felt about the information they received, our performance, their preparation for various steps of the process, etc. And the ultimate question is "How likely are you to recommend me to your friends and family." Grant also touched on Net Promoter Scores which are used in many businesses to assess customer loyalty.

 

Why AR?: Grant's overview was followed up by questions. One was "what prompted you to join AR?" Grant shared that he was in a BNI group with Debbie Gartner in 2011. Debbie told him about the site, and shared all sorts of tips with him about blogging. She helped him get his profile set up, pointed him in the right direction and he's been blogging ever since!

 

Experience: After Grant's presentation, Jan Green wondered what everyone had done prior to real estate. Without giving away who did each, the people on the call shared that they previously did/were in:

 

Warehouse/storage management, the restaurant business, insurance/securities, nursing, human resources, retail buying, teaching, property management, music, DJ, information technology, artist, staffing, psychological testing, painting, toilet fixing, building management, telecommunications industry and fruit broker (yes, that's a thing).

 

I think it's fair to say there is a wealth of information and skills available through the people we have met in ActiveRain. And accordingly, a huge resource is available for anyone who needs guidance or suggestions - not only for their real estate business but for life in general.

 

And on that note, thank you again to Grant for his participation in today's meeting, and hope to see everyone next time.

 

Posted by

Licensed Broker, CBR®

 

eXp Realty LLC

P.O. Box 10458

Kalispell, MT 59904

 

email: kat@thehousekat.com

www.thehousekat.com

 

406-270-3667 (MT)

 

facebook    Kat's Homes

 

 

Comments (41)

Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, eXp Realty - Kalispell, MT
Helping your Montana dreams take root

My lips are sealed Lyn Sims ! If that person wants to share, I'm sure he/she will chime in!

Jan Green - I appreciate that but shhh..... we don't want Debe to ask me to do it again! haha.

Aug 19, 2020 03:44 PM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Kat Palmiotti Terrific write up highlighting Grant Schneider's Zoom presentation. Thanks for sending out the slides. 

Aug 19, 2020 10:35 PM
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, eXp Realty - Kalispell, MT
Helping your Montana dreams take root

You're welcome Margaret Rome Baltimore 410-530-2400 - Have a wonderful day!

Aug 20, 2020 05:01 AM
Ginger Harper
Coldwell Banker Sea Coast Advantage~ Ginger Harper Real Estate Team - Southport, NC
Your Southport~Oak Island Agent~Brunswick County!

 

Thanks so much for sending the slides. That is good

 

Aug 20, 2020 09:40 AM
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, eXp Realty - Kalispell, MT
Helping your Montana dreams take root

Thanks Ginger Harper - have a great day!

Aug 20, 2020 11:38 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Hi Kat Palmiotti - thanks so much for hosting this.  I truly enjoyed sharing with everyone.  It is also great being with everyone virtually.

Aug 20, 2020 05:19 PM
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, eXp Realty - Kalispell, MT
Helping your Montana dreams take root

Grant Schneider - It's nice that we have a way to stay in touch, even when we're not supposed to be within 6 feet of each other!

Aug 20, 2020 06:12 PM
Mike Cooper, Broker VA,WV, MD
Cornerstone Business Group Inc - Winchester, VA
Your Neighborhood Real Estate Sales Pro

So cool. I hope to join the group after I finish the house-flip I'm working on. And, Kathy Strieb did psycholoical testing. 

Aug 21, 2020 03:10 PM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Kat Palmiotti - great synopsis of the Zoom meeting with Grant Schneider. You took copious notes. Nice job. 

Aug 21, 2020 06:06 PM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I am glad you can't so much out of grants presentation. I really wanted to hear him speak....

I hope you have a great weekend Kat...

Aug 21, 2020 10:57 PM
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, eXp Realty - Kalispell, MT
Helping your Montana dreams take root

Mike Cooper, GRI - It would be great to see you, and yes, you're right!

Thank you Sheri Sperry - MCNE® !

I hope you have a great weekend also Paul S. Henderson, REALTOR®, CRS !

Aug 22, 2020 05:18 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Kat Palmiotti ,

Thank you for picking up the reigns and hosting the Zoom meeting. It was definitely a great presentation by Grant Schneider ! 

Aug 22, 2020 09:25 AM
Jeffrey DiMuria 321.223.6253 Waves Realty
Waves Realty - Melbourne, FL
Florida Space Coast Homes

Sounds like a great call. Every bit of new info we learn helps us. Nice post.

Aug 22, 2020 01:15 PM
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, eXp Realty - Kalispell, MT
Helping your Montana dreams take root

Thank you Dorie Dillard CRS GRI ABR !

Thank you Jeffrey DiMuria 321.223.6253 Waves Realty - you're right!

Aug 22, 2020 01:40 PM
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Kat- I'm so glad this was featured. You were an excellent moderator for our Zoom Meeting and I loved that you asked everyone what they did before real estate!!!! Well done!

Aug 22, 2020 04:14 PM
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, eXp Realty - Kalispell, MT
Helping your Montana dreams take root

I wish that was my idea Kathy Streib !

Aug 23, 2020 04:54 AM
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

Love that I got to catch up with your meeting, Kat! Thank you again for being an amazing hostess last week! MUCH appreciated!

See you tomorrow!

Aug 24, 2020 05:51 PM
Elyse Berman, PA
Best Connections Realty, Inc. - Boca Raton, FL
Boca Raton FL (561) 716-7824 CRS, ABR, GRI,ePR

So sorry I missed the meeting with Grant Schneider but thankful for your post, Kat Palmiotti .

Aug 25, 2020 10:25 AM
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, eXp Realty - Kalispell, MT
Helping your Montana dreams take root

Thank you Debe Maxwell, CRS ! Glad you're back!

You're welcome Elyse Berman, PA !

Aug 25, 2020 11:56 AM
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

I am sorry that I missed this zoom call with Grant - can't believe we have been working in these conditions for more than a year now -

Apr 23, 2021 07:29 AM