If You're Happy and You Know It...Tell Your Face!

By
Real Estate Agent with Big Block Realty 858.232.8722 CA BRE# 01261476
https://activerain.com/droplet/5nTw

 

Brian Buffini of Buffini & Company Coaching 

always reminds us as we are going

about our days with family, friends and clients

...or just staring back at him on stage from the audience

 

"If You're Happy and You Know It...Tell Your Face!"

 

Happiness Joy Peace Levity San Diego

 

Remember to smile...and if your on the phone

let them feel your smile through the phone.

People actually learn better through levity too!

 

😁😃😄😆😂🤣🙂😉

 

My sales manager Richard, at Coldwell Banker called me into his office one day back in 2010, very much during The '07-'11 Crash, after hearing me on the phone all stressed out with a "short sale negotiator"🙄. Apparently was being very vocal about it...who me?

Richard said, "Tommy, you're going to burnout or have a heart attack if you don't stop taking yourself and this business so seriously." I was shocked at this statement. "How can I not take real estate seriously?" I retorted. He said, "Look, people hire us to be the calm in their storm, and if you coming apart at the seams, how can you serve them properly?" 

He continued with a smile, "I want you to smile more, breathe more and realize this isn't life or death, it's real estate. It is important we do it right, but save the drama for your mama."

Boom! 💡

Image by nenetus and FreeDigitalPhotos.com

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Rainmaker
3,259,519
Brian England
Vacasa - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I have never been one to become a student of Buffini or anyone else, but when I have heard them speak or read what they wrote, I found that it was already stuff that I did, haha.  I guess I was raised properly!

Sep 05, 2020 06:55 AM #5
Rainmaker
2,390,332
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Hi Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets - I remember that song as a child and it is worth remembering.

Sep 05, 2020 07:15 AM #6
Rainmaker
1,132,394
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

Those of us that were "raised right" do find most advice today, a rehash of mama's upbringing Brian England 

Sep 05, 2020 07:32 AM #7
Rainmaker
1,132,394
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

Grant Schneider yes, when Brian makes the joke, typically we clap in response in the vain of the original lyrics and song LOL. Levity assists the learning.

Sep 05, 2020 07:33 AM #8
Rainmaker
1,604,476
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Hi Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets, when I worked for Walt Disney World, I put a mirror in each cubicle so the cast members could see themselves while talking to guests. It made a huge difference in customer service.

Sep 05, 2020 08:14 AM #9
Ambassador
3,184,753
Anna Banana Kruchten CRS CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Hey Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets you're talking the BananaTudes Language!!  Levity and being happy is the key to fun life and great biz!  Enjoy your holiday!!

Sep 05, 2020 10:17 AM #10
Rainmaker
2,919,006
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

Great advice, Thomas.  Sometimes our faces need to catch up to the mood we're in!

Sep 05, 2020 03:17 PM #11
Rainmaker
5,554,613
Barbara Todaro
RE/MAX Executive Realty - Retired - Franklin, MA
Previously Affiliated with The Todaro Team

Hi Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets that Ipana smile tells it all..... smile and they'll smile with you...

Sep 05, 2020 04:01 PM #12
Rainmaker
1,132,394
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

Beth Atalay I love it, thank you for sharing that and WOW! WDW!!!

Sep 05, 2020 05:36 PM #13
Rainmaker
1,132,394
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

YAY! Anna Banana Kruchten Arizona's Top Banana! the BananaTudes Language!! Awesome. I'm designing a fun weekend...little bit of work, play and rest in the mix!

Sep 05, 2020 05:40 PM #14
Rainmaker
1,132,394
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

EXACTLY Myrl Jeffcoat you got the point! 

Sep 05, 2020 05:40 PM #15
Rainmaker
1,132,394
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

Barbara Todaro it certainly is much more fun to smile 

Sep 05, 2020 05:41 PM #16
Rainmaker
1,089,208
Gloria Todor
Berkshire Hathaway Home Services - Newtown Square, PA
& Doug Durren (484) 431-3686 in SE PA

Thomas, now that song is going to be stuck in my head!!  

Great advice you received during that hard time in the market.  

 

Sep 05, 2020 06:02 PM #17
Ambassador
3,547,313
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I have to keep reminding my face I'm happy...

I hope you are having a great Labor Day Weekend Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets 

Sep 05, 2020 08:50 PM #18
Rainmaker
3,703,472
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Happy Labor Day Thomas,  Brian nail it with this one and it works.  Set the day I always say!

 

Sep 07, 2020 12:15 PM #19
Rainmaker
158,817
Kris Collis, Associate Broker
Smart Way America Realty - East Stroudsburg, PA
Professional Results you Expect 570-801-5525

That sales manager had some serious wisdom.

"Save the drama for your mama." Now that will bring a smile to any face.  

Sep 09, 2020 06:14 AM #20
Rainmaker
1,132,394
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

Kris Collis, Associate Broker he sure did. He actually became my golf buddy and mentor until he retired to AZ.

Sep 09, 2020 07:38 AM #21
Rainmaker
2,300,225
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Flower Mound, TX
Selling Homes Changing Lives

Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets - I really like everything Brian Buffini has to say but I think today I like Richard's sage advice more!!! To be the 'calm in other people's storm' is the noblest thing we can do! I shall remember that always.

Thank you for sharing the wisdom you shared from your Sales Manager at Coldwell Bankers.  

Sep 14, 2020 06:32 AM #22
Ambassador
4,424,910
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Thomas:

Great advice! A smile, and a smile in your voice when on the phone, can really make a difference. Richard's wisdom and advice is right on target and a great reminder for us all.

Jeff

Sep 15, 2020 03:05 PM #23
Rainmaker
1,948,300
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

now that was a very wise broker with some great advice!  It is hard sometimes to stay cool 

Nov 02, 2020 07:45 AM #24
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