Ring! Ring! You're a ding-dong.

Real Estate Agent with Jameson Sotheby's International Realty

It recently came to my attention ... a local agent was on his cell phone with his buyer... giving him the one-day-code for the Electronic Lockbox on a listing.  That's right.  The agent wasn't present... the buyer (and his family) was in front of the property, and the agent read him the one-day-code on speaker-phone.

How do we know this?  It was all caught on video by the seller's Ring Doorbell.   The agent tried to deny it, and claimed he was with them... until the Ring video surfaced.

So the buyers went into the home unaccompanied, which is not what the seller hired us for.  The seller is incensed, the buyer's agent is apologetic, but only minimally so... "after all, nothing happened... I wasn't available.  Did you not want to show/sell your property?"

I am aghast.  It reflects so poorly on all of us.  Such a serious lack of brain cells.

Posted by

 ALAN MAY, Realtor®   
Specializing in Evanston Real Estate and North Shore Real Estate

Jameson Sotheby's International Realty, 2934 Central Street, Evanston, IL 60201
Office: 847.869.7300      Cell: 847.924.3313      Email: Almay@aol.com

Evanston Real Estate & North Shore Real Estate
Licensed in Illinois



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Anna Banana Kruchten CRS, CRS, Broker, Instructor
HomeSmart Real Estate BR030809000 - Phoenix, AZ

Totally not ok.  I would report him immediately to MLS and his broker. Who is that stupid.....

Sep 10, 2020 03:46 PM #1
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Definitely in the wrong. Pretty lame excuse. I agree with Anna - report him.

Sep 10, 2020 04:17 PM #2
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Alan- I would be livid if I were the seller. I have never been a fan of faux excuses...after all, nothing happened.

Sep 10, 2020 04:44 PM #3
Dorie Dillard CRS GRI ABR
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good grief Alan May ,

This agent is definitely in the wrong and needs to be reprimanded. Glad you have started the process. Where is his ethics?

Sep 10, 2020 05:30 PM #4
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Idiots like that are helping the Zillows and Redfins of this world, just sayin, Endre

Sep 10, 2020 09:00 PM #5
ba`B Ratliff
Robert Ratliff Realty - San Antonio, TX
"Sold with Bob"

Like all professions a person can set a bad example. Nothing worse to explain to a seller it's totally out of you the listing agents control. Code of Ethics seems to have been lost and not taken seriously for many.

Sep 11, 2020 01:00 AM #6
Barbara Todaro
RE/MAX Executive Realty - Retired - Franklin, MA
Previously Affiliated with The Todaro Team

the worst part of that story is that the agent will get nothing more than a slap on the wrist....  

someday, the consequence will reflect the action.... the debris will be eliminated from the profession....

Sep 11, 2020 03:03 AM #7
Nina Hollander
Coldwell Banker Realty - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Hello Alan... such a major violation of our MLS rules. I recently reported an appraiser who got access to one of my listings under false pretenses. You better believe I reported her and she was fined.

Sep 11, 2020 05:09 AM #8
Patricia Kennedy
RLAH Real Estate - Washington, DC
Home in the Capital

Geeze, Alan!  We can't get by with anything anymore!  And that's a good thing.  Right?

Sep 11, 2020 11:42 AM #9
Dan Hopper
Dan Hopper - Gold Way RE - Westminster, CO
Denver Realtor / Author / Advocate/Short Sale

Yikes,  .... this is absolutely unacceptable!  Wow, the liability that agent may have created for themselves and brokerage firm.  I get so annoyed that agents/brokers believe they are so busy that the must violate their ethics and law to keep business.  Just refer folks out to other agents/brokers in their office or even another firm.

Sep 12, 2020 09:25 AM #10
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

These days, unless you're in your own home (without an Alexa) assume you are being watched and/or listened to at all times. 

Sep 17, 2020 06:48 AM #11
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, Blackstone Realty Group - brokered by eXp Realty - Kalispell, MT
The House Kat

If I were the seller, I'd be angry also. Strangers were just wandering around my home, unaccompanied? Some sellers might even decide not to accept an offer from that buyer agent's clients, just out of principle. Home selling is already an emotional process.

Sep 19, 2020 04:41 AM #12
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

That is appaling.  I don't think our Sentrilocks will allow that - you have to be within range of the lockbox. 

Sep 19, 2020 05:22 AM #13
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Alan May - that is unexcusable and the agent lied.  That is grounds for termination.

Sep 19, 2020 05:57 AM #14
John Henry, Florida Architect
John Henry Masterworks Design International, Inc. - Orlando, FL
Residential Architect, Luxury Custom Home Design

Yes, not a great decision.  Homeowners should be protected.  

Sep 19, 2020 06:44 AM #15
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

Why doesn't this suprise me?  There are far too many agents out there in the field trying to avoid their responsibility.  I'm with Grant ( and you ), this agent needs to find another line of work. In my opinion, what he did is a very serious violation - and puts the sellers at great risk. 

Sep 19, 2020 07:59 AM #16
Kris Collis, Associate Broker
Smart Way America Realty - East Stroudsburg, PA
Professional Results you Expect 702-574-8102

Seller's security cams are the best.  When show agent called in anger and hostility twice in a row claiming he could not access the property via show instructions, seller's text of agent and buyers inside house proved agent a liar, and yessiree, I did report it.

Sep 19, 2020 08:02 AM #17
Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

We have to provide the COVID-19 visitor form to the listing agent prior to showing which shows who is going in.  And our CA rules state how the viewing has to go down ie. the agent is the one to open the door, closets, turn on lights, make sure the he/she and buyers are wearing protective gear, etc. If this was also violated, I would go all out with that buyers agent and go to his/her broker.

Sep 19, 2020 10:07 AM #18
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Alan May

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