I have noticed something. My clients who are loyal are the ones i have relationships with. I try to have relationships with all my client, but it takes time to build a relationship with those who only email. I try to call or meet clients as soon as possible. I want my clients to know I will listen to them and I actually care. So these are my suggestions to you if you are trying to build more client relationships:
1. Meet as soon as possible.
2. When you meet, smile and be on time.
3. Do some research befroe you get there, just to get the ball rolling.
4. Don't waste time but ask about the client's family. They have to be happy too if they are living in the house. Most times an unhappy spouse and some times an unhappy child can kill a deal.
5. Follow up immediately. Do what you say you are going to do and continue to follow up. Remind your client that you are working for them.
6. Explain what you are doing. When people understand what you are doing, they know you are working for them and will trust you more.
7. Be willing to share your professional expertise. I had a client who wanted to move into a bad area. I knew it was out of desperation, she did not think she could afford anything. One of the reasons she was moving was because she wanted her son to live in a better neighborhood. She could afford the house, she wanted the house but I had to speak up. I told her I would do what she wanted but this wasn't the best area for her son. In a week we found a MUCH better home and area.
What do you do to build good client relationships?
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