It is a world of competition out there, and if you are looking for repeat guests at your vacation rental, you would need small gestures to make them happy. Actually really small things matter and make your guests happy, which leads to a referral or repeat visits.
When we began our journey with Destin Condo Rentals, we made a list of small things which mattered for guests. I have 2 sons and I know the importance of keeping them occupied in even limited minutes you spend in a condo, so my first decision was:
- Give Netflix and Prime Video for free to the guests
And then the second thing I understood is 'coffee matters'
- Give them at least 1 use pack of a good quality coffee to brew
Water is the basis of life, and I was always repelled by hotels which did not provide free bottled water in the rooms and selling those for $5/bottle. It is a cheap amenitiy to provide
- Leave them a few bottles of drinking water so that they can survive the night
Ohh, people keep leaving their charging cables, and our cables were always taken away. Then we decided to leave them a cable that they can take away and installed usb outlets to the units, not the best quality but below will do the job
And with the Covid-19, we know that everyone is stuck at home and our latest action was to buy Cross Stitch Bag Kits and Cross Stitch Bookmark kits and leave them to guests staying for more than a week. When the weather is rainy, ladies can spend time with that or worst case take it back home. In any case, crafts are a good hobby for almost every one.
Stay safe !