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Oh, I Don't Think So...

Real Estate Agent with Long and Foster Real Estate VA License # 0225089470

Oh, I Don't Think So...

Today I had the pleasure of helping a buyer client tour property.  For the first time since we had started this adventure in early summer, every property we found had possibility.  And out of the three, two of them were in the running for an offer from my buyer.  It was a great day.

While I was hard at work taking care of my buyer, I received a call from a buyer's agent that insisted I give her a daycode to the Sentrilock box on my Centreville, VA listing.  It's an odd request in the age of the Sentrilock phone app, so I asked why she needed it.  Clearly, she had her cell phone.  She was calling me from it.  I'm not sure if her answer was born of pure ignorance or balls the size of grapefruits.  

"I'm in Maryland and can't be there to let my buyer in.  He's right there in front of the house now."

Damn that minor inconvenience of actually having to BE at a property to show it.  And being in an entirely different state, at a minimum forty--five minutes away, was not working for her client.  Oh well.  Too bad, so sad.  I'm not giving a daycode to a buyer's agent to share with their buyer to tour my listing unattended.  That's against the terms of service of Sentrilock AND the MLS.  I made a follow up call to her sales manager to make sure the gravity of her flippant request was registered on someone else's Richter scale.

Meanwhile, a listing agent this afternoon did a major disservice to his seller in an effort to make his own life easy.  You can read about that on my personal blog.


Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ

The stuff agents want that is so out of line.  That would be a NO!!!

Nov 20, 2020 03:39 PM
Chris Ann Cleland

It's crazy.

Nov 20, 2020 04:13 PM
Kris Kendall

a hard "NO" in fact!!! wow.. 


Nov 20, 2020 09:05 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Chris Ann- Not professional and someone wasn't thinking. 

Nov 20, 2020 06:54 PM
Chris Ann Cleland

There was a feeling that this agent had done this before in the confidence with which she asked.  Not good.

Nov 21, 2020 07:13 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Just give your clients all the codes and let them run around in other people's homes to their hearts' content. Cool - you don't have to bother with showings any more.

I'm glad you let her manager in on it.

Nov 20, 2020 09:13 PM
Chris Ann Cleland

Her manager was not happy.

Nov 21, 2020 07:13 AM
Endre Barath, Jr.
Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

We have to have ethics, morals and follow rules.... if the agent is like that with a showing I sure as s..t do not want to be negotiating with her about an offer just sayin...

Nov 20, 2020 10:06 PM
Chris Ann Cleland

That was my thought too.  I told her manager as much.  She needs to learn to be the agent other agents want to work with....and this opening act had me wanting to run the other direction.

Nov 21, 2020 07:14 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hello Chris Ann - minor and major inconveniences are a part of life.  It makes sense that Richter scale moments are likely to accompany them for those who don't properly prepare for them.  

Nov 21, 2020 03:42 AM
Chris Ann Cleland

This is serious business.  Her indiscretion registered quite high on my Richter scale.

Nov 21, 2020 07:15 AM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

I wonder what planet that agent dwells on!  I remember receiving a call from an out-of-area "investor-agent" once.  She wanted me to drop everything and spend the weekend showing homes listed by other agents here.  I asked her, who will be writing up the offers?  She went on to say she would be writing the offers, and taking off the buyer agent commission in those offers, since she was representing herself.  I asked her what was in it for me. . .Crickets!

Some folks are clueless!

Nov 21, 2020 03:58 AM
Chris Ann Cleland

The nerve!  These are prime examples of agents putting their own needs first and shoving the client's needs around them.

Nov 21, 2020 07:16 AM
Anne Corbin
Long and Foster - Lake Anna - Spotsylvania, VA
Serving Lake Anna & Central Virginia

Naughty naughty!! Good for you! I can't understand why some agents don't REPRESENT their clients to earn their pay. Don't represent a buyer if they are looking at houses outside of your sales area. Referral time for sure.

Nov 21, 2020 05:06 AM
Chris Ann Cleland

You know I believe that one 100%.  

Nov 21, 2020 07:16 AM
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

That's a $2500 fine right there in my area. Amazing what some agents will do because they are inconvenienced. 

Nov 21, 2020 07:33 AM
Chris Ann Cleland

I'm sure it's fineable here and this gal would certainly find out what the fine was if she had done that.  There's still a way she could have, but I informed her manager, if she used the Sentrilock app to generate a daycode for accessing a non-Bluetooth lockbox, she's getting reported.

Nov 21, 2020 07:37 AM
Roy Kelley
Retired - Gaithersburg, MD

Thanks, Chris Ann, for sharing this experience.

Take care, be safe and have a very special weekend.

Nov 21, 2020 08:04 AM
Chris Ann Cleland

Same to you.

Nov 21, 2020 10:02 AM
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

Wow Chris Ann Cleland  just wow. I keep thinking that I have seen or heard it all, but then a new story comes along.

Nov 21, 2020 09:45 AM
Chris Ann Cleland

Oddly enough, she scheduled the showing and ended up not being able to be there to let him in.  It is baffling.

Nov 21, 2020 10:03 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Chris Ann:

The audacity! Major violation here. Guess she doesn't get her role as fiduciary, let alone following the  rules.


Nov 22, 2020 08:06 PM
Chris Ann Cleland

From the entitlement in her voice, and confidence, me thinks she has asked before and been granted a code.  

Nov 22, 2020 08:08 PM
Brenda J. Andrew RENE, PSA, MRP, SRS
Professional Realtor in N Houston & Corpus Christi

Good morning Chris Ann Cleland .  All I can say is, good for you!  I can't believe an agent actually let this request come out of her mouth.  I have had buyers call me directly recently and say they wanted to see the property, but their agent was out of town.  It was happening so frequently I felt like the agents were intentionally not wanting to show the properties and having their clients call the listing agents directly.  I think if you are not going to show the property yourself to the client, you can ask another agent in your office, or just work a referral with another agent to get your client in.  Never ask for the code for your client to just go in by themselves.  People are funny - glad you followed up with their sales manager.  

Dec 21, 2020 03:43 AM