GETTING IN FRONT ON THESE CHANGES WHILE GETTING EVERYONE BEHIND YOU

By
Education & Training with Performance Development Strategies

This year has forced some changes. Change can be good if you get in front of change and lead the change. There are basically three ways to react to change, be excited and look for the opportunity, just accept it and go with it, or resist. I would encourage you as business leader to look for the opportunity.

Now the question remains, “How do I communicate the changes to my team members and also my strategic partners and how do I get their buy in?” Here is a plan.  First, use the group that is excited about change to be your promoters and your trainers. Second plan on selling the benefits to the neutral members. Lastly, for the resisters,  you will need to make them feel more comfortable to the extent that you can.

Often business leaders genuinely believe they are communicating with others when it comes to matters that affect them. Unfortunately, they often underestimate the number of matters that includes.

Start by putting yourself in the shoes of each of those three groups of people. Think to yourself, “If I were hearing this information what I would be worried about right now in the current situation?” If you were that person what would be important for you to know? What is the worst thing that could happen, and would you want to know about it in advance? How would you want to be told?

How would you be answering these questions? You can’t answer the questions without the input from your staff—the people affected by the changes. Depending on how much you can discuss, or how much is already known, you might ask a few individuals what the grapevine is saying, and what people are worrying and wondering about.

Now, armed with this information, draft the answers to the questions. Of course, they must be truthful answers, for insincerity is easily recognized and will deal a deathblow to your communication efforts. Then they must be couched in terms that are clear and uncompromising, but also considerate and compassionate. It's worth spending some time on this part. Lack of commitment to your message is also easily read and will automatically raise the cynicism level among others.

You should carefully consider the media used to communicate your message. The way a person receives news can dramatically affect how he or she feels about it, so you need to choose the medium very carefully. E-mail can be perceived as cold and unfeeling in many cases, although it is useful for routine updates that don't have emotional overtones. Some messages are better spoken, either by managers to their groups or by the CEO to the whole organization.

Communication

If the messengers don't have highly developed communication skills, it's worth engaging services of people can coach them in the tools of two-way communication. The message must remain honest, clear, and compassionate.

And above all, follow through on your commitments and promises.  Sincere, caring, ongoing communication can form the basis for building the engagement of everyone when the present time of turmoil ends.  For a similar post on our web site see HOW ARE YOU GETTING BUY IN FOR CHANGE?

Need help with creating effective buy in for change?

Contact us to learn more

or call 914-953-4458.

 

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Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Roy Kelley 11/30/2020 01:00 AM
Topic:
Real Estate Best Practices
Location:
New York Westchester County
Groups:
Coaching and Mentoring
Tags:
following through on comittments
how to communicate organizational change in westchester
how to communicate changes to your team
getting in front of change

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Rainmaker
3,397,472
James Dray
Fathom Realty - Bentonville, AR
Exceptional Agents, Outstanding Results

Morning Grant.

Our corporate office, when changes are made, they are always considering the effect it will have on the agents.  So far, so good

Nov 23, 2020 02:15 AM #4
Rainmaker
3,713,348
Nina Hollander
Coldwell Banker Realty - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Good morning, Grant... you are so right... people can smell insincerity from a mile away. If you don't have an answer for something, just say so. People appreciate the truth.

Nov 23, 2020 03:42 AM #5
Rainmaker
2,351,504
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Margaret - thanks.  That first group is always present and enlist them as allies.

Michael - when in doubt alsway be genuine and be yourself.

Endre - that really important.  If we don't do that we lose trust.

James - that is a good thing.

 

Nov 23, 2020 03:46 AM #6
Rainmaker
2,351,504
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Nina - if a job is a stake the insincerity is really lethal.

Nov 23, 2020 04:05 AM #7
Rainmaker
3,198,695
Brian England
Vacasa - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

You always have the best advice, I am certain that your clients that listen to your advice have success while those that may not listen completely don't have as much success.

Nov 23, 2020 05:22 AM #8
Rainmaker
4,554,018
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, you always have sage advice when it comes to business owners managing employees.  Sincerity is so important.

Nov 23, 2020 06:43 AM #9
Rainmaker
6,152,077
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thank you very much, Grant, for sharing your experience and your advice.

Nov 23, 2020 06:53 AM #10
Rainmaker
5,164,184
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Grant,

Like a dear friend always says, "you have to get ahead of it."  And we all can feel insincerity from miles...A

Nov 23, 2020 09:21 AM #11
Rainmaker
210,229
Rocky Dickerson
Realty One Group - Las Vegas, NV
Superior Service!

Great stuff, Grant Schneider  especially about having highly developed communication skills. 8 months into these changes and I still see companies fumble on their solution.

Nov 23, 2020 09:55 AM #12
Ambassador
4,167,307
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Grant e-mail and text messages are always my last option for communication.  I am old school, I always prefer phone or face-to-face communication.  To much seems to get lost and misunderstood through e-mail and text messages.  It is worth the little extra time to pick up the phone.

Nov 23, 2020 10:44 AM #13
Ambassador
3,161,907
Anna Banana Kruchten CRS CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Excellent advice Grant!  Communitcation is key and figuring out what works with what people and perhaps hiring an outside person to assist to get the ball rolling in a great direction. I think this year has forced many folk to re-think, analize and re-group in big and small ways in order to move forward.

Nov 23, 2020 04:52 PM #14
Rainmaker
1,481,914
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Grant Schneider - Like death and taxes, change is here to stay! Get in front of it and find that silver lining. 

Nov 23, 2020 04:54 PM #15
Ambassador
4,473,351
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

I love this Grant!  Two things stuck out...1. know your audience and put yourself in their shoes and 2. choose how you deliver your message!!!

Nov 23, 2020 06:15 PM #16
Rainmaker
2,351,504
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Brian - those who listen do see results, true.

Joan - you can always tell when people are not being sincere.

Roy - thank you for your support.

Ron and Alexandra - it is better to be proactive than reactive.

Rocky - fumbles will happen but recovery is important.

George - sometimes an email or text will not do and must be more personal.

Anna - sometimes getting the outside person can help you see what you have not seen to date.

Sheri - that is for sure.  Some changes are easier than others.

Kathy - number one is emotional intelligence

Nov 24, 2020 03:26 AM #17
Rainmaker
6,152,077
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Good Tuesday morning, Grant.

Take care, be safe and have an outstanding week.

Nov 24, 2020 05:54 AM #18
Rainmaker
2,929,812
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Getting in front of things it’s probably 90% of planning for any business play pretty darn essential. :)

Nov 24, 2020 07:53 AM #19
Rainmaker
2,929,812
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Hi Roy, I think we all need an outstanding week of goodness to help us and 2020 on a positive note. :)

Roy Kelley

Nov 24, 2020 07:54 AM #20
Rainmaker
4,064,393
Dorie Dillard CRS GRI ABR
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good morning Grant Schneider ,

As usual your post is exceptional with such sage advice. The only constant is change and its best to be out in front of it. The message you use to communicate the chance most definitely needs to be honest, clear and compassionate. 

Nov 24, 2020 08:30 AM #21
Rainmaker
4,554,018
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, right now when businesses are having issues with sales, it is best to have stellar managerial skills.

Nov 24, 2020 03:10 PM #22
Rainmaker
2,351,504
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Roy - have a very Happy Thanksgiving.

Laura - it certainly is.  Better to be proactive than reactive.

Dorie - yes the message does not to be tempered to each of those groups.

Joan - and also leadership skills.

Nov 25, 2020 04:54 AM #23
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